20.500.12556/DKUM-9743 Komuniciranje medicinske sestre s pacientom po telefonu : (diplomsko delo) Nurse communication with patient by phone Pomen komuniciranja v osebnem in poklicnem življenju je vedno bolj v ospredju. Uspešna komunikacija je še posebej pomembna v določenih poklicih, kamor lahko prištevamo tudi poklic medicinske sestre. Uspešna komunikacija vodi do boljših in višje postavljenih standardov nudenja zdravstvene oskrbe ter večjemu zadovoljstvu bolnikov in zdravstvenih delavcev. Namen diplomskega dela je obravnavanje osnov komuniciranja in komunikacijskega procesa v zdravstveni negi, komuniciranja po telefonu in etične dileme v procesu komuniciranja. V drugem delu je prikazana analiza telefonskih klicev v Ambulanti dr. Lovše. Analiza telefonskih klicev je pokazala, da od vseh klicev, ki jih bilo 68, je kar 48 ali 70,5% klicev namenjenih medicinski sestri. Največkrat pacienti kličejo v ambulanto zato, da bi se naročili na pregled pri zdravniku. Največ klicev v ambulanto je med 8.00 – 8.30 uro. V tretjem delu diplomske naloge so na osnovi analize zbranih podatkov priporočila za spremembe in za izboljšanje kakovosti komuniciranja s pacientom. The importance of communication in personal and professional life has lately become quite prominent. In certain professions, such as a nurse, successful communication is of extreme importance. It presents the base for health care support despite the position of an individual in the health organization and medical branch or discipline. Therefore, successful communication leads to better and higher standards of health care support and to better satisfaction of patients and medical workers. The first part of my diploma deals with some basic principles of communication and communicational process in medical care, communication by telephone and some ethical dilemma within the process of communication. The second part presents the analysis of phone calls that were made at Dr. Lovše’s dispensary. The analysis of phone calls has shown that there were 68 telephone calls all together, but only 48 or 70.5% of those calls were inteded for a nurse. The patients usually call into the dispensary to order themselves for medical examination by the doctor. There were 28 such calls, connected to the latter. People mostly call into the dispensary between 8.00 and 8.30. Due to the data analysed, the third part consists of some recommendation in order to change and improve the quality of communication to the patient. medicinske sestre komuniciranje telefon pacienti zdravstvena nega nurse communication telephone patient health care. true true false [K. Volmajer] Slovenski jezik Angleški jezik Diplomsko delo 2009-02-09 17:52:42 2009-02-10 14:12:15 2022-04-11 15:43:14 2022-04-15 03:19:29 2009 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 614.253.5:316.454.5 1449636 URN:SI:UM:DK:GNTYPYV1 VS_Volmajer_Katja_2009.pdf VS_Volmajer_Katja_2009.pdf 1 E5FDD5F184D74BC6DB6195A9AA494496 0c4c1c3356167d5c72e7959e1e536cbdc04b6fc1d6a5842a8b26db03ee33a5b7 9b025884-7c02-11eb-bb7a-00155d0001ca 20.500.12556/dkum/d5e73225-96f4-492c-b03f-0b8b279b7733 https://dk.um.si/Dokument.php?lang=slv&id=7271 Fakulteta za zdravstvene vede 0 0 0