20.500.12556/DKUM-97697 Sistem vodenja kakovosti v veleprodajnem podjetju Quality management system in a wholesale company Obvladovanje kakovosti v podjetju je eden ključnih pokazateljev njegovega dolgoročnega obstoja in uspešnosti na trgu, kjer je podvrženo vedno večjim zahtevam odjemalcev, globalni konkurenci, tehnološkemu napredku in nenehnim drugim spremembam. Podjetja se morajo za svoj obstoj temu prilagoditi z najboljšim možnim zadovoljevanjem zahtev kupcev in ostalih zainteresiranih strani. Tega cilja se podjetja lotevajo sistematično z uvajanjem formalnih pristopov, metod in sistemov vodenja kakovosti, med katerimi se kot eden najpogostejših pojavlja standard ISO 9001:2015. V tem magistrskem delu smo proučili različne pristope k zagotavljanju kakovosti in uvedbo sistema vodenja kakovosti ISO 9001:2015 v izbrano podjetje, vključno z analizo njegovih učinkov. Ob sistemu vodenja kakovosti ISO 9001:2015 smo proučili tudi pristope managementa celovite kakovosti, metodologijo šest sigma, sistem 20 ključev, model odličnosti EFQM in uravnoteženi sistem kazalnikov ter jih med seboj primerjali z različnih vidikov. Posebna pozornost je namenjena standardu ISO 9001:2015, njegovim osnovnim načelom ter vlogi pri urejanju poslovnih procesov in zagotavljanju boljše preglednosti delovanja podjetja. V empiričnem delu smo obravnavali hčerinsko podjetje globalnega proizvajalca povezovalnih rešitev ter podrobno predstavili uvedbo sistema vodenja kakovosti po ISO 9001:2015 v podjetje po vseh njegovih zahtevah in proučili učinke na poslovanje po uvedbi. Analiza rezultatov zajema učinke uvedbe na poslovne procese, kulturo stalnega izboljševanja in kazalce poslovne uspešnosti, kot so prihodki, dobiček, število odjemalcev, dodana vrednost na zaposlenega in število reklamacij, ter opisuje še nekatere druge učinke. Analiza je pokazala več pozitivnih sprememb na večini analiziranih področij. Na podlagi ugotovitev lahko zaključimo, da lahko uvedba sistema vodenja kakovosti za podjetje pomeni pomemben mejnik, ki predstavlja naslednjo stopnjo organizacije poslovnih procesov, izboljševanje kakovosti izdelkov in storitev, krepitev ugleda pri odjemalcih ter podporo dolgoročnemu uspešnemu poslovanju na trgu. Quality management in a company is one of the key indicators of its long-term existence and success on the market, where it is exposed to increasingly demanding customer requirements, global competition, technological progress, and other constant changes. In order to ensure their continued operation, companies must adapt to these conditions by satisfying the requirements of customers and other stakeholders as effectively as possible. Companies address this objective systematically by introducing formal approaches, methods, and quality management systems, among which the ISO 9001:2015 standard is one of the most commonly used. In this master’s thesis, we examined different approaches to quality assurance and the implementation of the ISO 9001:2015 quality management system in a selected company, together with an analysis of its effects. In addition to the ISO 9001:2015 quality management system, we also examined the approaches of Total Quality Management, Six Sigma, the 20 Keys methodology, the EFQM Excellence Model, and the Balanced Scorecard, and compared them from different perspectives. Special attention is paid to the ISO 9001:2015 standard, its fundamental principles and its role in organizing business processes and ensuring greater transparency in company operations. In the empirical part, we examined the subsidiary of a global manufacturer of connectivity solutions and presented a detailed description of the implementation of the ISO 9001:2015 quality management system in the company in accordance with all its requirements, as well as its effects on business operations after implementation. The analysis of the results includes the effects of the implementation on business processes, the culture of continuous improvement and business performance indicators such as revenue, profit, the number of customers, value added per employee, and the number of complaints, while also describing several other effects. The analysis showed several positive changes in most of the analyzed areas. Based on the findings, it can be concluded that the implementation of a quality management system can represent an important milestone for a company, as it represents the next stage in the organization of business processes, the improvement of product and service quality, the strengthening of its reputation among customers, and support for long-term successful operation in the market. kakovost sistem vodenja kakovosti zagotavljanje kakovosti ISO 9001:2015 učinkovitost poslovanja quality quality management system quality assurance ISO 9001:2015 business performance true true false D. Rebernik] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2026-04-03 08:09:34 2026-06-23 13:21:34 2026-06-24 03:06:55 0000-00-00 00:00:00 2026 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.6 282578947 MAG_Rebernik_Denis_2026.pdf MAG_Rebernik_Denis_2026.pdf 1 E842C546DB42494459620251BCD7BF47 0ecfe4b823469eff6be4a235428b921c8b4f29cea0640ac9421b0aa1b9b88114 09ad72a2-6a20-11f1-87c9-00155d580e34 https://dk.um.si/Dokument.php?lang=slv&id=207218 Ekonomsko-poslovna fakulteta 0 0 0