20.500.12556/DKUM-98098 Vpliv čustvene inteligence na kakovost komunikacije zdravstvenih delavcev The impact of emotional intelligence on the quality of communication among health professionals Uvod: Klinično okolje je obremenjujoče in stresno, kar zahteva kompetentnost zdravstvenih delavcev na tehničnem, psihološkem in čustvenem področju. Soočanje s stresnimi situacijami zahteva prepoznavanje, razumevanje in uravnavanje čustvenih stanj pacientov ter prav tako zdravstvenih delavcev. Posledično ustrezna komunikacija vodi do varne in kakovostne zdravstvene oskrbe ter vpliva na zaupanje pacientov in njihovo zadovoljstvo. Namen pregleda literature je bil ugotoviti, kakšen vpliv ima čustvena inteligenca na kakovost komunikacije med zdravstvenimi delavci in pacienti. Metode: Znanstveno literaturo smo s pomočjo iskalnega niza iskali v mednarodnih podatkovnih bazah ter izvedli pregled literature. Vključili smo članke, ki se nanašajo na temo. S pomočjo diagrama smo prikazali proces iskanja, za analizo podatkov pa smo uporabili evalvacijsko tabelo. Rezultati: Čustvena inteligenca pozitivno vpliva na komunikacijo, tako neposredno kot posredno. Izboljšuje komunikacijo in s tem tudi odnos s pacienti ter krepi zaupanje. S tem vpliva na višjo kakovost zdravstvene oskrbe in večje zadovoljstvo pacientov. Prav tako zmanjšuje negativen vpliv stresa in izgorelosti. Razprava in zaključek: Ugotovitve poudarjajo, da je čustvena inteligenca pomembna komponenta kakovostne komunikacije, saj izboljšuje empatični pristop. Ob tem nakazuje potrebo po njenem razvoju. Introduction: The clinical environment is demanding and stressful, requiring healthcare professionals to be competent in technical, psychological, and emotional aspects. Dealing with stressful situations requires recognizing, understanding, and managing the emotional states of both patients and healthcare professionals. Consequently, effective communication leads to safe and high-quality healthcare and influences patient trust and satisfaction. The purpose of this literature review was to determine the impact of emotional intelligence on the quality of communication between healthcare professionals and patients. Methods: We searched international databases for scientific literature using a search string and conducted a literature review. We included articles relevant to the topic. We used a diagram to illustrate the search process and an evaluation table for data analysis. Results: Emotional intelligence has a positive impact on communication, both directly and indirectly. It improves communication and, consequently, the relationship with patients, while also strengthening trust. This leads to higher quality of healthcare and greater patient satisfaction. It also reduces the negative impact of stress and burnout. Discussion and Conclusion: The findings emphasize that emotional intelligence is an important component of quality communication, as it enhances an empathetic approach. They also indicate the need for its development. zdravstveni delavci pacient čustvena inteligenca kakovost komunikacije healthcare professional patient emotional intelligence quality of communication true false false [Š. Soršak] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2026-05-15 15:32:00 2026-08-07 10:45:32 2026-08-08 03:08:37 0000-00-00 00:00:00 2026 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 159.942:316.772:614.253.5(043.2) 283755011 VS_Sorsak_Spela_2026.pdf VS_Sorsak_Spela_2026.pdf 1 AFB94BA8F15C50C2BA72F0D744E23ADC 678d888920e0ae4ebb42dbd476097b3449a370e87cd1474bb555a37d58190100 271f6a28-5070-11f1-9c27-00155d0001a1 https://dk.um.si/Dokument.php?lang=slv&id=206137 Fakulteta za zdravstvene vede 0 0 0