20.500.12556/DKUM-99524 Management kakovosti in vpliv implementacije iso standarda 9001 na operativno učinkovitost podjetja Quality management and the impact of iso standard 9001 implementation on the operational efficiency of a company Diplomsko delo obravnava vpliv implementacije standarda ISO 9001 na operativno učinkovitost podjetja, s poudarkom na tem, kako zaposleni zaznavajo spremembe v organiziranosti delovnih procesov, osebni produktivnosti in kulturi kakovosti po njegovi uvedbi. Cilj raziskave je bil ugotoviti, kako standard ISO 9001 vpliva na standardizacijo procesov, razporeditev odgovornosti, osebno produktivnost zaposlenih ter kulturo kakovosti v podjetju. Rezultati strukturiranega intervjuja z desetimi zaposlenimi so pokazali, da je standard prispeval k jasnejši standardizaciji delovnih procesov in razporeditvi odgovornosti, medtem ko je bil njegov vpliv na zmanjšanje napak manj izrazit. Ugotovljeno je bilo, da standard na osebno produktivnost vpliva dvorezno, saj po eni strani prispeva k večji preglednosti in doslednosti dela, po drugi strani pa prinaša tudi dodatno administrativno breme. Standard je prav tako jasno prispeval h krepitvi kulture kakovosti, ozaveščenosti zaposlenih in podpori vodstva, kljub sočasnemu odporu zaradi povečane formalizacije. Delo poudarja pomen dejanske, ponotranjene uporabe standarda v praksi, digitalizacije dokumentacije ter vključenosti zaposlenih za uspešno delovanje sistema vodenja kakovosti. The thesis examines the impact of ISO 9001 standard implementation on the operational efficiency of a company, focusing on how employees perceive changes in the organization of work processes, personal productivity, and quality culture following its introduction. The aim of the research was to determine how the ISO 9001 standard affects process standardization, the allocation of responsibilities, employees' personal productivity, and the company's quality culture. The results of a structured interview with ten employees showed that the standard contributed to clearer standardization of work processes and allocation of responsibilities, while its impact on error reduction was less pronounced. It was found that the standard has a two-sided effect on personal productivity, as it contributes to greater transparency and consistency in work on one hand, while bringing additional administrative burden on the other. The standard also clearly contributed to strengthening the quality culture, employee awareness, and management support, despite a concurrent resistance stemming from increased formalization. The thesis highlights the importance of the standard's genuine, internalized use in practice, digitalization of documentation, and employee involvement for the successful functioning of the quality management system. ISO 9001 management kakovosti sistem vodenja kakovosti certifikacija operativna učinkovitost ključni kazalniki uspešnosti. ISO 9001 quality management quality management system certification operational efficiency key performance indicators. true true false N. Cehtelj Kristl] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2026-08-19 10:00:26 2026-09-24 11:52:13 2026-09-25 03:10:31 0000-00-00 00:00:00 2026 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.6:006.3 292353539 VS_Cehtelj_Kristl_Naja_2026.pdf VS_Cehtelj_Kristl_Naja_2026.pdf 1 259CAA9B4B8172872537B652138005B0 c77291230fac39bdaed7cc2be663dd566cef88d72a277dfe77536ae87c8f0235 936009e9-b006-11f1-81c4-00155d0001be https://dk.um.si/Dokument.php?lang=slv&id=212312 Ekonomsko-poslovna fakulteta 0 0 0