ANALIZA KOMUNICIRANJA V PODJETJU ZA UPRAVLJANJE NEPREMIČNIN

Miklavc, Simona

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Naslov:	ANALIZA KOMUNICIRANJA V PODJETJU ZA UPRAVLJANJE NEPREMIČNIN
Avtorji:	ID Miklavc, Simona (Avtor) ID Mumel, Damijan (Mentor) Več o mentorju...
Datoteke:	VS_Miklavc_Simona_2010.pdf (1,30 MB) MD5: 3DAC507AEBF8BFA2FCC64BF865341BB1 PID: 20.500.12556/dkum/9b268d7f-bb1f-444a-af95-ef82a0ac683f
Jezik:	Slovenski jezik
Vrsta gradiva:	Diplomsko delo
Organizacija:	EPF - Ekonomsko-poslovna fakulteta
Opis:	Komuniciranje je pomemben proces, ki lahko tako pozitivno kot tudi negativno vpliva na delovno uspešnost, zadovoljstvo zaposlenih, predvsem pa na pretok informacij v podjetju. Uspešno komuniciranje prispeva k udejanjanju vizije, politike in strategije podjetja, ter tudi k izvajanju sprememb, ki so dandanes stalni spremljevalec v poslovnem svetu. Iz tega razloga je zelo pomembno, da vodstvo podjetja nameni komuniciranju posebno pozornost. V podjetju za upravljanje nepremičnin so stranke ključnega pomena, zato je zelo pomemben hiter odziv na njihove želje in potrebe. V diplomskem nalogi je orisan pogled na stanje komuniciranja, tako znotraj podjetja kot do strank. Skozi poglavja spoznamo osnove samega komuniciranja in različne tipe komu-niciranja ter opredelitve možnih napak v komuniciranju. V nadaljevanju pa je predstavljen pregled trenutnega stanja komuniciranja v podjetju in SWOT analiza. V zaključku so podani predlogi za izboljšanje komunikacije. Prvi predlog je rezultat izsled-kov ankete, ki jo načeloma enkrat letno izvaja podjetje, ko svojim strankam posreduje ankete o kakovosti in zadovoljstvu upravljanja. V nadaljevanju pa so predstavljeni izsledki dveh vprašalnikov, ki so ju izpolnili zaposleni. Vprašalnika se nanašata na njihovo videnje ali so uspešni pri komuniciranju ter ali znajo prisluhniti sogovorniku. Kot drugi predlog, izboljšanja komuniciranja v podjetju, je naveden primer uporabe pro-grama SharePoint. Z uporabo tega programa, bi v podjetju dosegli, da bi bili dokumenti zbrani na eni lokaciji, s tem bi pridobili na preglednosti in na hitrejši ter večji odzivnosti do strank. Poudariti je potrebno, da je komuniciranje proces, ki ni nikoli končan. Zato je za podjetje pomembno, da sočasno z rastjo podjetja vlaga tudi v razvoj, trening in nadgradnjo komu-nikacije. Za uspešnost podjetja je nujno potrebna harmonizacija komuniciranja z zaposle-nimi, s strankami in ostalim zunanjim okoljem.
Ključne besede:	komuniciranje, napake v komuniciranju, načini komuniciranja, SWOT analiza, izboljšanje komuniciranja
Kraj izida:	Pondor
Založnik:	[S. Miklavc]
Leto izida:	2010
PID:	20.500.12556/DKUM-16267
UDK:	316.77
COBISS.SI-ID:	10563868
NUK URN:	URN:SI:UM:DK:L3AWTSRR
Datum objave v DKUM:	10.02.2011
Število ogledov:	2845
Število prenosov:	398
Metapodatki:
Področja:	EPF
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Sekundarni jezik

Jezik:	Angleški jezik
Naslov:	COMMUNICATION ANALYSIS IN A REAL ESTATE MANAGING FIRM
Opis:	Communication is an important process that can have a positive as well as a negative impact on the employees’ performance efficiency, their job satisfaction, and above all on the information flow in the company. Successful communication contributes a lot to the accomplishment of the company’s vision, politics and strategy, and helps make changes that are a permanent companion in the today’s business world. For this reason it is essen-tial for the company management to give communication their special attention. In a real estate managing firm customers are a key factor and therefore a quick response to their needs and wishes can be of vital importance. In this thesis some views on the present situation in communication between the em-ployees, between the employees and the management and between the company and their customers are described. Its individual chapters give insight into basis for communi-cation as such, into different types of communication, and we also define possible com-munication failures. The thesis continues with the presentation of the surveyed current situation concerning communication inside the company, and with the SWOT analysis. In conclusion recommendations for communication improvements are given. The first recommendation is based on the analysed results of the survey annually conducted by the company, in which they ask their customers to fill in a questionnaire about quality and management satisfaction. Following this recommendation there are results of two questionnaires, completed by the employees. They were asked to answer the questions and give their opinion of how successful they are in communication and if they are able to listen to their interlocutor(s). The second recommendation for improving communication skills inside the company is an example of how to use the SharePoint Program. Using this program the company would achieve all the documents to be gathered in one place. Thus clarity would be gained, and with it a quicker and better response to the customers’ wishes would be possible. It needs to be stressed that communication is a never ending process. Therefore it is very important for every company not only to invest in their growth but to invest simultane-ously in developing, training and upgrading communication skills. Harmonisation of com-munication between employees, between the company, their customers and the rest of the world outside the company is vital to their success.
Ključne besede:	communication, communication failures, communication styles, SWOT analysis, improvements in communication

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