Assessment and management of quality of service at an airport passenger terminal

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Naslov:	Assessment and management of quality of service at an airport passenger terminal
Avtorji:	ID Janić, Milan (Avtor)
Datoteke:	http://dx.doi.org/10.1080/03081060320001544601
Jezik:	Angleški jezik
Vrsta gradiva:	Neznano
Tipologija:	1.01 - Izvirni znanstveni članek
Organizacija:	FL - Fakulteta za logistiko
Opis:	For the past two decades, the quality of service offered by an airport to its users - in this case, passengers and airlines - has emerged as one of its most important competitive tools. This period has been characterised by a relatively stable growth in air traffic of an average annual rate of 5%, enhanced deregulation (liberalisation) of air transport markets, and privatisation of both the airline and airport industry in the most important regions of the world such as north America and western Europe. This article considers a methodology for the short-term assessment and management of the quality of service provided to passengers while passing through an airport passenger terminal.
Ključne besede:	airport, passenger terminal, quality of service, space load ratio
Leto izida:	2003
PID:	20.500.12556/DKUM-30952
UDK:	656.7
COBISS.SI-ID:	512005181
ISSN pri članku:	0308-1060
NUK URN:	URN:SI:UM:DK:TDKH3WKK
Datum objave v DKUM:	05.06.2012
Število ogledov:	2642
Število prenosov:	94
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Področja:	Ostalo
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Naslov:	Transportation planning and technology
Skrajšan naslov:	Transp. plann. technol.
Založnik:	Gordon and Breach Science Publishers
ISSN:	0308-1060
COBISS.SI-ID:	26551552

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