Obvladovanje delovne uspešnosti na področju tehniških storitev

Turšič, Irena

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Naslov:	Obvladovanje delovne uspešnosti na področju tehniških storitev
Avtorji:	ID Turšič, Irena (Avtor) ID Jereb, Eva (Mentor) Več o mentorju... ID Žnidaršič Mohorič, Anja (Komentor)
Datoteke:	MAG_Tursic_Irena_2016.pdf (2,21 MB) MD5: 042927218D6A76E8FC64153EA160392A
Jezik:	Slovenski jezik
Vrsta gradiva:	Magistrsko delo/naloga
Organizacija:	FOV - Fakulteta za organizacijske vede
Opis:	V nalogi smo najprej predstavili problem in opisali nekaj ključnih elementov upravljanja, kot so vodenje, pozitivna psihologija, zaupanje, komunikacija in motivacija ter dobro počutje na delovnem mestu. Vodenje je ključni atribut uspešnih organizacij, ki morajo kot komplementarni aktivnosti vodenja v svojo bit optimalno integrirati tako menedžment kot voditeljstvo. Principi pozitivne psihologije pomagajo ljudem osmišljati njihove aktivnosti. Komunikacija je kritična in celovita aktivnost uma in telesa. Brez zaupanja in sprejemanja tveganja ni dosežkov. Motivacija izhaja iz nas samih, zunanja pa mora temeljiti na iskrenosti in konsistentnosti. V nadaljevanju smo podrobneje opisali glavne elemente procesa upravljanja delovne uspešnosti, kot so poslovni načrti in cilji, delovna uspešnost in njeno ocenjevanje. Poudarek pri upravljanju delovne uspešnosti smo dali na procesnost, na kontinuiranost. Predstavili smo pomen poslovnih vedenj, opisali namen in principe postavljanja ciljev. Opisali smo, kako pomembne so jasnost, točnost in transparentnost pri merjenju dosežkov. Eno izmed poglavij smo namenili dajanju povratne informacije, ki je v procesu upravljanja delovne uspešnosti pravzaprav ključni element, saj spodbuja napredek, spremembe in razvoj ljudi. Posameznik lahko uspešno dela le, če ima za predvideno delo vse potrebne kompetence, zato smo jim namenili poglavje, sploh ker je del raziskave namenjen ugotavljanju, kako pomembne so vodstvene kompetence v procesu upravljanja delovne uspešnosti. Opisali smo tudi, kako v sodobnem času na svojem pomenu pridobiva coaching, pa o pomenu kreativnosti in inovativnosti v organizacijah kot pogojev za kontinuiran razvoj organizacij. Posebno poglavje pa smo namenili tudi odnosu med posameznikom in organizacijo v smislu njune globoke povezanosti in pripadnosti. Naloga temelji na primeru konkretne organizacije, za katero smo opisali proces upravljanja delovne uspešnosti in njegove elemente, kot na primer namen, potek, postavljanje ciljev in njihova struktura, kalibracije in ocenjevanje ter osebni pogovori. V nadaljevanju smo predstavili raziskovalna vprašanja, ki smo si jih zastavili pred začetkom raziskovanja, predstavili smo izvedbo raziskave, vprašalnik, ki smo ga v raziskavi uporabili, in testiranja naših hipotez. Posebno poglavje smo namenili še samostojno statistični obdelavi dejanskih podatkov o delovni uspešnosti našega vzorca. Sledile so ugotovitve iz vprašalnika, v diskusiji smo jih povezali s teoretičnimi izhodišči in v nadaljevanju postavili nadgrajen model, ki bo zagotavljal učinkovitejše upravljanje procesa delovne uspešnosti v prihodnosti. Temelji na pogostejši uporabi več vodstvenih kompetenc in na kontinuirani vsebinski in izvedbeni osredotočenosti na uresničevanje strateških ciljev in na ustvarjanju notranjega okolja, ki bo to omogočalo.
Ključne besede:	delovna uspešnost, stalne povratne informacije v realnem času, vodstvene kompetence, pozitivna psihologija, coaching, tehniške storitve
Kraj izida:	Maribor
Leto izida:	2016
PID:	20.500.12556/DKUM-59412
COBISS.SI-ID:	7647507
NUK URN:	URN:SI:UM:DK:VKIATAV4
Datum objave v DKUM:	05.07.2016
Število ogledov:	1312
Število prenosov:	185
Metapodatki:
Področja:	FOV
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Sekundarni jezik

Jezik:	Angleški jezik
Naslov:	HR Performance Management in the Field of Technical Services
Opis:	In this thesis we first present the problem and describe some of the key elements of management, such as leadership, positive psychology, trust, communication, motivation and well-being in the workplace. Leadership is the key attribute of successful organizations. These must optimally integrate both management and leading into their core as a complementary managerial activities. The principles of positive psychology help people to find meaning for their activities. Communication is a critical and comprehensive activity of the mind and body. Without confidence and risk-taking there are no achievements. Motivation stems from ourselves; exterior motivation should be based on sincerity and consistency. Further, we describe the main elements of the process work performance management, such as business plans and objectives, work performance and its evaluation in more detail. In performance management we put the emphasis on continuity in the process. We present the importance of business behaviors and described the purpose and principles of goal setting. We also describe the importance of clarity, accuracy and transparency in measuring performance. One of the chapters is devoted to providing effective feedback, which is actually a crucial element in the process of performance management, because it is encouraging progress, changes and people development. Individuals can only work successfully when they possess all the necessary work skills and competencies. A part of our research aims to identify the importance of managerial competencies in performance management process. We also describe how coaching is gaining importance in modern times and also the importance of creativity and innovation in organizations as a condition for the continuous development of organizations. A special chapter is devoted to the relationship between an individual and an organization in terms of their profound connectedness and belonging. Our thesis is based on the case of a specific organization whose process and its elements are described, such as the purpose of the process, its structure, goal setting and goal structure, calibration and evaluation and interviews. We also present our research questions set before the research started, we present how we carried out the research and we also describe the questionnaire we used in the research and the tests of our hypotheses. A special chapter is devoted to independent statistical research of the actual data on performance of our sample. Next, we present the findings from the questionnaire. Finally, in the discussion we link them with theoretical assumptions and subsequently set up an upgraded model, which will ensure effective management of the performance management process in the future. It is based on a more frequent use of managerial competencies and continuous focus on its contents and execution for achieving strategic goals and to create an internal environment that supports it.
Ključne besede:	human resources performance management, permanent real-time feedback, managerial competences, positive psychology, coaching, technical services

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