Vpliv kakovosti izobraževalnih storitev in opolnomočenja na zadovoljstvo sindikalnih zaupnikov

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Naslov:	Vpliv kakovosti izobraževalnih storitev in opolnomočenja na zadovoljstvo sindikalnih zaupnikov
Avtorji:	ID Demšar, Nataša (Avtor) ID Maletič, Matjaž (Mentor) Več o mentorju...
Datoteke:	MAG_Demsar_Natasa_2016.pdf (2,08 MB) MD5: 4A29204FAAC6445E4FA58E1DBF90C2DF
Jezik:	Slovenski jezik
Vrsta gradiva:	Magistrsko delo/naloga
Organizacija:	FOV - Fakulteta za organizacijske vede
Opis:	Dobro usposobljeno članstvo je ogrodje sindikata, zato je namen raziskave v sklopu magistrskega dela pridobiti mnenja sindikalnih zaupnikov in funkcionarjev Sindikata vzgoje, izobraževanja znanosti in kulture Slovenije (SVIZ) o vlogi sindikalnega zaupnika, pomenu izobraževanj in usposabljanj, zadovoljstvu s programi izobraževanj in usposabljanj ter o kakovosti le-teh in podati predloge in smernice za nadgradnjo že obstoječih znanj sindikalnih zaupnikov z namenom, da članstvo opremimo za izzive, s katerimi se dandanes (v današnjem času; danes) spopadamo. Za namen pridobivanja podatkov o izobraževanjih in usposabljanjih za sindikalne zaupnike smo izbrali kvantitativno metodo in oblikovali strukturiran anketni vprašalnik, ki je bil novembra 2014 razdeljen delegatom 9. Kongresa Sindikata vzgoje, izobraževanja, znanosti in kulture Slovenije. Odzivnost na izpolnjevanje vprašalnika je bila 74 %, saj je bilo od 176 razdeljenih anketnih vprašalnikov vrnjeno 130 izpolnjenih vprašalnikov. Rezultati empiričnega dela raziskave so pokazali, da je, kot je razvidno iz literature, tudi pri nas opazen trend staranja članstva sindikata in da članstvo stagnira, oziroma, da je opazen upad in da se mladi v manjši meri vključujejo v sindikat. Velika večina respondentov je mnenja (93 %), da bi bilo potrebno pred ali tik po nastopu funkcije sindikalnega zaupnika opraviti program izobraževanj in usposabljanj na temo sindikalnih nalog, ki so mu zaupane. Sindikalni zaupniki imajo dovolj časa za udeležbo na različnih izobraževanjih, za komuniciranje s člani in vodstvom, medtem ko imajo manj časa za komuniciranje z drugimi sindikalnimi zaupniki iz iste dejavnosti. Respondenti se strinjajo, kot tudi izhaja iz literature, da je glavna naloga sindikalnega zaupnika spoštovanje in zaščita položaja in pravic članov/zaposlenih ter zastopanje članov/zaposlenih pred delodajalcem in sodelovanje s sodelavci, članstvom in delodajalcem. Da so znanja in spretnosti za kakovostno opravljanje nalog sindikalnega zaupnika pridobili preko samoizobraževanja (87,8 %) in preko programov izobraževanj in usposabljanj (76,2 %) v okviru krovne organizacije, se strinja večina respondentov. Izražajo zadovoljstvo z informiranjem o ponudbi in izvajanjem izobraževanj in usposabljanj, ki jih organizira krovna organizacija sindikata SVIZ ter so zadovoljni z raznolikostjo ponudbe izobraževanj in usposabljanj. Pripravljeni so se udeleževati usposabljanj tudi izven delovnega časa in polovica vprašanih bi se izobraževanj udeleževala, tudi če ne bi bila brezplačna. Respondenti se strinjajo, da imajo sindikalni zaupniki pristojnosti in odgovornosti za samostojno sprejemanje odločitev ter da imajo dovolj informacij za kakovostno opravljanje sindikalnega dela. Ravno tako smo ugotovili, da opolnomočenje v celoti mediira učinek časovne komponente na zadovoljstvo s kakovostjo izobraževanj in usposabljanj v sklopu sindikata. Končni sklep raziskave je, da je vseskozi potrebno nadgrajevati veščine in znanja sindikalnih zaupnikov preko izobraževanj in usposabljanj, ki jih izvaja krovna organizacija in tako krepiti vlogo sindikata in sindikalnega zaupnika v delovnem okolju. Naloga strokovne službe sindikata je sistematično in strateško načrtovati program izobraževanj in usposabljanj ter okrepiti mreženje in povezovanje s sorodnimi sindikalnimi organizacijami v tujini.
Ključne besede:	sindikat, sindikalni zaupnik, izobraževanje in usposabljanje, SVIZ Slovenije, kakovost storitev, zadovoljstvo, opolnomočenje
Kraj izida:	Maribor
Leto izida:	2016
PID:	20.500.12556/DKUM-60009
COBISS.SI-ID:	7662611
NUK URN:	URN:SI:UM:DK:DPLJOO7I
Datum objave v DKUM:	17.08.2016
Število ogledov:	1356
Število prenosov:	150
Metapodatki:
Področja:	FOV
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Sekundarni jezik

Jezik:	Angleški jezik
Naslov:	The impact of the quality education and empowerment on the satisfaction of the trade union representatives
Opis:	A well-trained membership is the frame of a trade union, therefore the purpose of the research as part of the master's thesis was to obtain the view of the trade union representatives and functionaries of the Education, Science and Culture Trade Union of Slovenia (SVIZ) about the function of the trade union confidant, the importance of education and training, the contentment with education programmes and training programmes and their quality as well as to introduce proposals and guidelines for developing the existing knowledge of trade union confidants in order to equip them for the challenges we face nowadays. In order to obtain data on education and training intended for trade union confidants, we chose the quantitative method and designed a structured questionnaire which was distributed among the delegates at the 9th Conference of the Education, Science and Culture Trade Union of Slovenia (SVIZ) in November 2014. The reaction on the questionnaire was 74 percent, as we got back 130 filled-in questionnaires of 176 we had distributed. The results of the empirical part of the research indicated that, as evident from the literature, a trend of senescence of the trade union members, a stagnation or decrease of the membership can be noticed and the youth involve themselves less in the trade union. Most of the respondents (93%) think that before or right after starting their function, confidants should take a programme of education and training including trade union tasks they are entrusted with. Trade union confidants have got time enough to take part in various trainings, communicate with members and the directing staff whereas they have less time to communicate with other trade union confidants of the same activity. As also evident from the literature, the respondents agree that the trade union confidant's main task is to respect and protect the position and rights of the members/employees, to represent the members/employees in front of the employer and to cooperate with colleagues, the membership and the employer. Most of the respondents agree that in order to implement qualitatively their tasks as trade union confidants they obtained their knowledge and skills through self-education (87,8 %) as well as in education programmes and training programmes (76,2 %) on the umbrella organization level. They express their contentment with being informed about the offer as well as the implementation of education programmes and trainings which are organized by the umbrella organization of the SVIZ Union and they are also satisfied with the diversity of the offered education programmes and trainings. They are willing to take part in trainings also outside their working hours and half of the questioned would take part in trainings even if they were not free. The respondents agree that trade union confidants have authorities and responsibilities for independently making decisions and enough information to implement qualitatively their trade union work. We also found that empowerment entirely mediates the effect of time component on the contentment with the quality of education programmes and trainings as part of the trade union. The final conclusion of the research is that the skills and knowledge of trade union confidants have to be developed constantly through education and trainings, implemented by the umbrella organization, and in such way the function of the trade union and the trade union confidant in the working environment to be strengthened. The task of the trade union professional services is to sistematically and strategically plan education and trainings as well as strenghten the netting, connecting with similar trade union organization abroad.
Ključne besede:	trade union, trade union representative, education and training, education, science and culture trade union of Slovenia, service quality, satisfaction, empowerment

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