VLOGA GLAVNIH MEDICINSKIH SESTER V OKVIRU KAKOVOSTI DELA V POMURSKIH ZDRAVSTVENIH DOMOVIH

Klančnik, Viktorija

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Naslov:	VLOGA GLAVNIH MEDICINSKIH SESTER V OKVIRU KAKOVOSTI DELA V POMURSKIH ZDRAVSTVENIH DOMOVIH
Avtorji:	ID Klančnik, Viktorija (Avtor) ID Maletič, Matjaž (Mentor) Več o mentorju...
Datoteke:	MAG_Klancnik_Viktorija_2016.pdf (1,87 MB) MD5: FDFCC65E91D4D9F081129E7AE375FA14
Jezik:	Slovenski jezik
Vrsta gradiva:	Magistrsko delo/naloga
Organizacija:	FOV - Fakulteta za organizacijske vede
Opis:	Magistrsko delo proučuje vlogo glavnih medicinskih sester pri zagotavljanju kakovostnega timskega dela v dveh zdravstvenih domovih v Pomurju. Namenjeno je predvsem glavnim medicinskim sestram, ki hočejo svoj tim voditi dobro, korektno in kakovostno ter posledično vplivati na zadovoljstvo pacientov. V teoretičnem delu predstavimo stile vodenja, ki prispevajo k boljšemu sodelovanju v timu. Glavne medicinske sestre morajo imeti ustrezno znanje o vodenju in managementu, da ju lahko uspešno izvajajo v praksi. V empiričnem delu predstavimo rezultate anketne raziskave, ki smo jo izvedli med zaposlenimi v zdravstvenih domovih Ljutomer in Murska Sobota. V raziskavo je bilo vključenih 50 zaposlenih, in sicer 14 iz Zdravstvenega doma Ljutomer in 36 iz Zdravstvenega doma Murska Sobota. Anketni vprašalnik je vseboval 15 vprašanj zaprtega tipa, 3 vprašanja odprtega in 3 vprašanja polodprtega tipa. Prvi del vprašalnika je bil sestavljen iz splošnih vprašanj o starosti, spolu, delovnem mestu in delovni dobi anketiranih. Naslednji del vprašalnika je bil usmerjen na ustvarjalnost in inovativnost vodje, kjer so anketirani s pomočjo Likertove lestvice ocenili svoje vodje z vidika poštenosti, zavzetosti, organiziranosti in zaupanja. V naslednjem delu smo anketirane spraševali, kako zadovoljni so s svojim delom, ali ga opravljajo z veseljem in ali so zadovoljni s sodelavci. Sledil je del o delu glavnih medicinskih sester, kjer so anketirani opisali svojega idealnega vodjo, kaj pri njem najbolj cenijo in kaj pogrešajo. V delu o motivaciji smo jih spraševali, ali jih vodja zna motivirati in kako to počne. V zadnjem delu anketnega vprašalnika pa nas je zanimalo, ali vodja dobro razdeli delovne naloge, ali imajo timske sestanke in ali bi obiskovali izobraževanja, če bi jih zavod organiziral. Na podlagi anketnega vprašalnika smo postavili štiri hipoteze, ki jih v magistrskem delu analiziramo s pomočjo statističnega programa SPSS. Ugotavljamo, da je večina zaposlenih zadovoljna s svojimi vodji in s svojim delom. Prav tako so radi pohvaljeni, vendar rezultati kažejo, da imajo nekateri vodje pri tem neustrezen pristop. Rezultati raziskave kažejo, da si zaposleni želijo vodje z naslednjimi značilnostmi: • enakopravnost, razum, odprtost; • odgovornost in komunikativnost; • poštenost, iskrenost; • zanesljivost, pravičnost; • zaupljivost; • odločnost, moralnost, strokovnost; • avtoritativnost in • dostopnost ter inovativnost. Nekateri zaposleni so izrazili željo po dodatnih izobraževanjih v zdravstvenem domu, na katerih bi imeli enake možnosti za udeležbo. Prav tako se jim zdi pomembna organizacija mesečnih sestankov, kjer bi obravnavali aktualno problematiko in iskali rešitve zanjo ter tako izboljšali timsko delo. Ugotavljamo, da je za kakovostno zdravstveno nego, skladno s pričakovanji vseh anketirancev, zelo pomembno sodelovanje med vodilnimi in zaposlenimi. Za doseganje tega morajo glavne medicinske najprej poznati veščine dobrega vodenja, saj jih lahko šele nato prenašajo na druge in tako zagotavljajo kakovostno delo.
Ključne besede:	kakovost dela, glavna medicinska sestra, vodenje, timsko delo, medsebojni odnosi
Kraj izida:	Maribor
Leto izida:	2016
PID:	20.500.12556/DKUM-60758
COBISS.SI-ID:	7714323
NUK URN:	URN:SI:UM:DK:UNV6D0EE
Datum objave v DKUM:	04.10.2016
Število ogledov:	1635
Število prenosov:	209
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Področja:	FOV
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Sekundarni jezik

Jezik:	Angleški jezik
Naslov:	THE ROLE OF HEAD NURSES FROM THE PERSPECTIVE OF THE QUALITY OF WORK IN THE HEALTH CENTRES OF POMURSKA REGION
Opis:	The master's thesis is based on a research that focuses on the role of head nurses on work and quality in a team in two health centers in the Pomurje region. It is intended primarily for head nurses who want to lead their team well, correctly, with high quality and consequently affect the satisfaction of patients. The theoretical part describes leadership styles that contribute to better cooperation in a team. Head nurses must be suitably educated about leadership and management so they can successfully implement them in practice. In the research part of the dissertation, the employees of the health centres Ljutomer and Murska Sobota were interviewed through a questionnaire. The study included 50 employees, 14 from the health center Ljutomer and 36 from the health center Murska Sobota. The questionnaire contained 15 closed, 3 open and 3 semi-open questions. The first part of the questionnaire consisted of general questions about age, gender, place of work and years of service. The next section consists of creativity and innovation in leaders. Here interviewees used the Likert scale to assess their heads' honesty, dedication, organization, trust, ... In the section about overall happiness of the employees, we asked them how satisfied they are about their work, whether they enjoy their work and how happy they are with their coworkers. In the section on head nurses, employees had to describe their ideal leader and which qualities they value and miss in leaders. We also asked questions on motivation and whether or not their leader knows how to motivate them. The last part of the questionnaire concerns itself about the quality of work. Here we were interested in how leaders divide work, whether or not they have team meeting and if they would attend courses organized by the institution. Based on the questionnaire, 4 hypotheses were constructed and later analysed with the help of the program SPSS (Statistical Package for the Social Sciences). We have established that most employees are satisfied with their leaders and their work. Also, employees give great emphasis on praise for their work, although some leaders do not know how to give praise and motivate employees. Results of the research show that employees want the following qualities in a leader: • equality, intellect, openness, • responsibility and communicativeness, • integrity, honesty, • reliability, fairness, • trustfulness, • determination, ethics, proficiency, • authoritativeness, • accessibility and innovativeness. Some employees would like to attend more educational courses within the health centre, for which each respective health centre has equal opportunities. It is also important to organise monthly meetings, because these handle issues, which employees want to resolve, which improves teamwork. The cooperation between leaders and employees is very important for achieving a high quality health care, which will please everyone. To achieve this, head nurses need to know virtues of good leadership. This skills can be later transferred to others. The consequences are also reflected in the excellent work carried out.
Ključne besede:	quality of work, head nurse, leadership, teamwork, interpersonal relations

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