PATRONAŽNA ZDRAVSTVENA NEGA IN KOMUNIKACIJA

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Title:	PATRONAŽNA ZDRAVSTVENA NEGA IN KOMUNIKACIJA
Authors:	ID Lupša, Patricija (Author) ID Pajnkihar, Majda (Mentor) More about this mentor... ID Železnik, Danica (Comentor)
Files:	VS_Lupsa_Patricija_2009.pdf (416,71 KB) MD5: 01F9CCB9C1CB3DAFFD60001BB36D56A2 PID: 20.500.12556/dkum/d6483254-8bf5-4322-8f4f-ae302eadd438
Language:	Slovenian
Work type:	Undergraduate thesis
Organization:	FZV - Faculty of Health Sciences
Abstract:	Komunikacija je eno izmed področij človekovega vedenja in zato tudi bistveni element nudenja zdravstvene oskrbe. Z vidika nudenja zdravstvene nege komuniciramo, da negujemo, skrbimo, dajemo informacije, pomirjamo paciente, svojce, tolažimo, da zmanjšamo strah in stres, da vprašujemo in odgovarjamo na vprašanja. Diplomsko delo obravnava komunikacijo z vidika patronažne medicinske sestre. Predstavljena so teoretična izhodišča in elementi komunikacije z vidika različnih profesionalnih vlog patronažne medicinske sestre v odnosu do razumevanja same sebe, pacienta, svojcev in sodelavcev. Poudarek smo dali tudi na vzpostavitvi terapevtskega odnosa. Pogovor med medicinsko sestro in pacientom ne sme biti monolog ampak dialog. Metoda: Raziskava, je potekala med patronažnimi medicinskimi sestrami iz Zdravstvenega doma Dr. Adolfa Drolca Maribor. Podatke smo pridobili z delno strukturiranimi vprašalniki.V raziskavo je bilo vključenih 50 naključno izbranih patronažnih medicinskih sester. Uporabili smo neekspirimentalno-kvantitativno metodo raziskovanja. Rezultati so prikazani v obliki tabel in grafov. Rezultati: Rezultati ankete so pokazali, da se večina patronažnih medicinskih sester zaveda pomembnosti pravilne komunikacije s sodelavci in pacienti. Večina jih meni, da znajo dobro in pravilno komunicirati, v procesu komuniciranja s pacienti pa so pozorne tako na verbalno kot na neverbalno komunikacijo, zavedajo se, da mimika, gibi, geste in dejanja lahko povedo več, kot pa beseda. Vzpodbudni so rezultati raziskave, da zelo redko prihaja do konfliktov med patronažno medicinsko sestro in pacienti. Za glavni vzrok nastanka konflikta pa so navedle neupoštevanje navodil in nasvetov. Prav tako pa patronažne medicinske sestre poznajo izraz terapevtska komunikacija in se trudijo, da na takšen način komunicirajo s pacienti. Zanimivo pa je, da se zelo malo zanimajo za strokovno literaturo s področja komunikacije v zdravstveni negi. Zaključek: Na podlagi analize anketnega vprašalnika smo zaključili, da se večina patronažnih medicinskih sester zaveda pomembnosti pravilne in dobre komunikacije ter ohranjanja pozitivnih medosebnih odnosov.
Keywords:	komunikacija, patronažna zdravstvena nega, patronažna medicinska sestra, pacient, terapevtska komunikacija
Place of publishing:	Maribor
Publisher:	[P. Lupša]
Year of publishing:	2009
PID:	20.500.12556/DKUM-10242
UDC:	616-083:614.2
COBISS.SI-ID:	1475492
NUK URN:	URN:SI:UM:DK:OTTC1WV6
Publication date in DKUM:	02.06.2009
Views:	6586
Downloads:	1353
Metadata:
Categories:	FZV
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Secondary language

Language:	English
Title:	HEALTH VISITOR CARE AND COMMUNICATION
Abstract:	Starting point: Communication is one of the area of human behavior, and therefore also an essential element of the provision of health care. In terms of providing health care we communicate to care, to provide for, give the information, calm patients and relatives, we console to reduce fear and stress, ask and respond to the questions. Diploma work deals with the communication of the medical aspect of health visitor nurses. There are presented theoretical positions and elements of communication from the perspective of different professional roles of health visitor nurses in relation to the understanding of themselves, the patient, their relatives and colleagues. We gave stress to the restoration of therapeutic relationship. The conversation between the nurse and the patient must not be a monologue but a dialogue. Method: Thesis presents the results and findings of the research that has taken place between the health visitor nurses in home health Dr. Adolfa Drolc Maribor. Empirical data were obtained on the basis of research questions, which responded to 50 randomly selected health visitor nurses. We used nonexperimental-quantitative method of research. We obtained data statistically treated and presented in the form of tables and graphs. Results: The results showed that the majority of health visitor nurses are aware of the importance of regular communication with colleagues and patients. Most of them believe that they can make good and proper communication but in the process of communicating with patients they also pay attention to verbal and non-verbal communication and aren aware that mimics, movements, gesturs and actions can tell more than words. Encouraging are the results of the research that very rarely comes to conflict between the nurse and the patient. As the main cause of the emergence of the conflict however, said ignoring the instructions and advice. Also health visitor nurses are familiar with the term therapeutic communication and are trying to communicate in this way with patients. It is interesting to note that very little are interested in the professional literature in the field of communication in health care. Conclusion: Based on the analysis of the inquiry questionnaire, we concluded that the majority of health visitor nurses are aware of the importance of correct and good communication and the maintenance of positive interpersonal relationship.
Keywords:	communication, health visitor care, health visitor nurse, patient, therapeutic communication

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