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Title:STRES PRI ŽENSKAH V OUTSOURCING INDUSTRIJI V INDIJI
Authors:ID Šurbek, Valentina (Author)
ID Ovsenik, Marija (Mentor) More about this mentor... New window
Files:.pdf VS_Surbek_Valentina_2009.pdf (1,19 MB)
MD5: A7BBA408C632177885808BA9F17C120C
PID: 20.500.12556/dkum/da44fec0-8a94-49a6-a438-3af8cad73f5d
 
Language:Slovenian
Work type:Undergraduate thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:Outsourcing dela iz razvitih držav v države v razvoju je velik gospodarski pojav, a kljub temu ni literature, ki bi poudarjala, kako ta pojav vpliva na življenja ljudi, zlasti na ženske. V diplomski nalogi so raziskani vplivi tega pojava na življenja subjektov raziskave – ženske, zaposlene v klicnih centrih v Indiji. Poleg negativnega vidika stresa, o katerem bo govora, je treba poudariti, da je določena količina stresa bistvena za boljšo delovno učinkovitost. Če smo pod stresom, vlagamo v delo več truda in smo bolj motivirani za doseganje ciljev, ki vplivajo na produktivnost in rezultate. Pa vendar obstajajo določeni dejavniki dela v klicnih centrih, ki povzročajo negativni stres Indijkam, kot so rasizem, neprestani nadzor in nočne izmene. V raziskavi je ugotovljeno, da pri omenjenih ženskah obstajajo posledice visoke stopnje stresa, ki se kažejo v telesnih in psiholoških simptomih stresa. Poleg tega stres na delovnem mestu pomembno vpliva tudi na samo industrijo, vključno z zmanjšano produktivnostjo in učinkovitostjo delavk in z zaviranjem gospodarske rasti. Čeprav v medijih in literaturi sicer poudarjajo negativne vplive dela v klicnih centrih, ni veliko raziskav, ki bi dejansko preučevale same vzroke stresa. Ravno poznavanje teh vzrokov pa je bistveno, če želimo razumeti in poskusiti rešiti ta problem. Cilj diplomske naloge je podrobno raziskati dejavnike in posledice stresa pri Indijkah, zaposlenih v klicnih centrih. Raziskano je, kateri dejavniki ženskam, zaposlenim v klicnih centrih v Indiji, povzročajo največ stresa. Glede na to, da je v raziskavi vključevanih več različnih faktorjev, se ta raziskava razlikuje od splošne prakse industrije, ki običajno išče eno samo rešitev, ki bi rešila ves problem. V zadnjem delu diplomske naloge so podani predlogi, ki so lahko zelo koristni tako za nadaljnje raziskave kot tudi za samo industrijo. Slednja lahko tako bolje razume omenjeni naraščajoči problem, ki škoduje ne le življenju ljudi, temveč tudi rasti te nove industrije.
Keywords:outsourcing, klicni centri, stres
Place of publishing:Maribor
Year of publishing:2009
PID:20.500.12556/DKUM-10312 New window
COBISS.SI-ID:6443283 New window
NUK URN:URN:SI:UM:DK:0VOHX6XK
Publication date in DKUM:03.06.2009
Views:2253
Downloads:199
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Secondary language

Language:English
Title:STRESS IN WOMEN IN OUTSOURCING INDUSTRY IN INDIA
Abstract:Nowadays, outsourcing of work from developed countries to developing countries is a big economic phenomenon, but there is not much emphasis and attention given to its impact on the life of the people, especially women. For this diploma thesis, I have tried to research the effect of this phenomenon on the lives of the subjects of my study which are women call center workers in India. Nevertheless, it should be emphasized that a certain amount of stress is crucial for the better job performance. Being under the stress we put more effort into the work and we are better motivated for achieving the goals, which effects our productivity and results. But still, there are certain factors which put high work related stress on these women, like racism, constant monitoring and night time shifts. I researched and found that there are various effects of high stress on these women, notable among them are, physical and mental symptoms of stress. Moreover stress on job has very important implications for the industry itself, including reduced worker productivity and performance, slows business growth. While I find in media and literature that there is acknowledgement of the negative effects, there is not much study done upon the actual causes of this stress. This is very important for us to be able to understand and then try to solve this problem. The goal of my diploma is to study in detail the factors of stress among women call center workers and also the effects of this stress. I research which factors are most stressful for women employed in call centres in India.This is important because this research goes away from the common Industry practice of treating this problem as “one solution for all”. In the last section of this thesis, I have made recommendations which can be very useful for future research as well to the industry in general to understand this rising problem which can not only hurt the lives of the workers but also potentially hurt the growth of this emerging industry.
Keywords:outsourcing, call centres, stress


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