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Title:ZAUPANJE IN ZADOVOLJSTVO ZAPOSLENIH KOT KONKURENČNA PREDNOST PODJETJA
Authors:ID Methans, Tatjana (Author)
ID Kovač, Jurij (Mentor) More about this mentor... New window
Files:.pdf MAG_Methans_Tatjana_2009.pdf (1,54 MB)
MD5: 4C4C41FEEBB2BB90285DCD58F1CC6B8F
PID: 20.500.12556/dkum/454b7249-6633-4d8a-853f-db84f72cf4f9
 
Language:Slovenian
Work type:Master's thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:Glavni cilj magistrskega dela je bil odkriti stopnjo zaupanja in zadovoljstva v podjetju Reflex, d. o. o., povezavo med njima in dejavnike, ki nanju vplivajo, ter na podlagi ugotovitev raziskave podati predloge, ki bi še dodatno izboljšali odnose med zaposlenimi in posledično dvignili konkurenčnost ter uspešnost podjetja. V teoretičnem delu sta predstavljena razvoj preučevanja in opredelitev obeh področij, njunih vrst, dimenzij in oblik. Opisani so tudi dejavniki, ki vplivajo na njuno zviševanje oziroma zniževanje, kot so nadzor, komunikacija, delovni pogoji, plača, možnosti napredovanja, osebnega razvoja idr., ter ukrepi za dvig njune stopnje. V empiričnem delu je izdelana analiza stanja, predstavljeni so rezultati in ugotovitve ter podani predlogi in smernice za nadaljnje delo. Petino zaposlenih v podjetju predstavljajo najrazličnejši vodje skupin, obratov, izmen, strokovni sodelavci in najvišji menedžment podjetja, štiri petine pa zaposleni v proizvodnji. Ker nas je v raziskavi zanimal predvsem odnos podrejenih do nadrejenih, smo v analizo vključili proizvodne delavce in analizo izdelali na podlagi njihovih ocen zaupanja in zadovoljstva v podjetju. Analiza rezultatov je pokazala, da zaposleni v podjetju Reflex zaupanje in zadovoljstvo v povprečju ocenjujejo kot visoko, ocena zadovoljstva je nad slovenskim povprečjem. Povprečne ocene so torej precej visoke, a smo iz rezultatov izluščili tudi nekaj zanimivih ugotovitev in izpostavili nekaj področij, na katerih bi bilo možno to oceno še izboljšati. Zaposleni so najvišje ocenili odnos do najvišjega menedžmenta, sledi odnos s sodelavci, največ manevrskega prostora za izboljšave pa je zaznati pri odnosu med proizvodnimi delavci in nižjim menedžmentom, ki je ocenjen nekoliko nižje. Predvsem slednji bi lahko več naredili za boljšo komunikacijo in prijetnejšo klimo med zaposlenimi ter gradili odkrit odnos s člani svoje skupine. Z uvedbo predlaganih ukrepov bi bilo v podjetju možno izboljšati obveščanje zaposlenih, sistem nagrajevanja in napredovanja ter posledično tudi zadovoljstvo s statusom in plačo zaposlenih.
Keywords:Zaupanje, zadovoljstvo, komunikacija, nadzor, odnosi med zaposlenimi.
Place of publishing:Maribor
Year of publishing:2009
PID:20.500.12556/DKUM-10765 New window
COBISS.SI-ID:6467091 New window
NUK URN:URN:SI:UM:DK:NGEXIPFV
Publication date in DKUM:16.07.2009
Views:4756
Downloads:844
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Secondary language

Language:English
Title:TRUST AND SATISFACTION OF EMPLOYEES AS A COMPANY'S COMPETITIVE ADVANTAGE
Abstract:The main objective of the master's thesis was to define the level of trust and satisfaction in the company Reflex, d. o. o., the link between them and the factors that influence them, and then on the basis of research findings propose solutions that would further improve relations between employees and, consequently, raise the competitiveness and efficiency of the company. In the theoretical part the development and the definitions of both fields, their types, sizes and shapes are presented. Factors that affect them, for example control, communication, working conditions, salary, chances of promotion, personal development, etc. are also described, as well as measures to raise their rates. In the empirical part an analysis of the current situation is presented, containing the results and the suggestions with the guidelines for further development. One fifth of employees represent group leaders, professional staff and top management, and four fifths of employees work in production. Since we were primarily interested in the relationship between subordinates and superiors, production workers were included in the analysis. The analysis is based on their assessments of trust and satisfaction in the company. Analysis of the results showed that employees in the company Reflex rate trust and satisfaction in the company as high, the level of satisfaction is rated higher than the Slovene national average. Although the rates are quite high, we exposed some interesting findings and highlighted some areas where it would be possible to further improve the situation. Employees gave the highest assessment to their relationship with the top management, followed by relationships with colleagues, but there is plenty of room for improvement in the relationship between production workers and their direct superiors, which is estimated slightly lower. The latter in particular could do more to improve the communication and the atmosphere among employees and to create honest relationship with the members of their teams. With the consideration of the proposed measures the company could improve the informing of employees, promotion and reward system, and consequently, the employees’ satisfaction with their status and salary.
Keywords:Trust, Satisfaction, Communication, Control, Relations between the employees.


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