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Title:ANALIZA ČLOVEŠKIH ODNOSOV V POTNIŠKI KABINI LETALA
Authors:ID Studen, Petra (Author)
ID Balantič, Zvonko (Mentor) More about this mentor... New window
Files:.pdf UNI_Studen_Petra_2009.pdf (942,23 KB)
MD5: D3D7A2DC6EA7FC0BBC2FC002F56A3AAB
PID: 20.500.12556/dkum/125ce724-cd3f-4421-9dcf-ccaae261defe
 
Language:Slovenian
Work type:Undergraduate thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:V diplomskem delu smo proučevali človeške odnose v neugodnem delovnem okolju, torej potniški kabini letala. Tam so razmere nenaravne in vzdrževane s pomočjo posebnih sistemov, prostor je majhen in zaprt, v njem je več ljudi, temperatura se vzdržuje s pomočjo klime, zrak po kabinah kroži, pritisk je drugačen kot na tleh, kisika je manj in tako naprej. Čeprav so to razmere, ki so večinoma na vseh letalih, smo se skoncentrirali na razmere, ki so na letalih Adrie Airways, d.d. Tudi v raziskovalnem delu smo proučevali podatke in mnenje zaposlenih na Adrii Airways ter potnikov, ki so z Adrio že potovali. Diplomsko delo vsebuje teoretični del, za katerega smo zbrali podatke iz različnih literatur, virov, predavanj, tečajev, podatke pa smo dobili tudi od podjetja Adria Airways, d.d. Ti interni podatki so pisni in ustni, podjetje pa smo tudi predstavili. V teoretičnem delu smo naprej opisali sisteme, ki vzdržujejo za življenje potrebne razmere in delovno okolje na letalih, to pa je tudi okolje, kjer so stranke — potniki. Prevoz z letalom je namreč storitvena dejavnost, zaposleni in stranke pa se večinoma nahajajo v istem prostoru. Opisali smo človeške odnose, med njimi še posebej komunikacijo, motivacijo in strah ter nato še stres. V raziskovalnem delu smo proučevali: • kako razmere v potniški kabini vplivajo na človeške odnose, • ali povzročajo stres, • ali poznavanje razmer pripomore k boljšim odnosom, • ali se nanje lahko pripravimo in podobno. Podatke, potrebne za raziskovalni del, smo dobili s pomočjo anketnih vprašalnikov, ki so bili namenjeni: • kabinskemu osebju, zaposlenemu v Adrii Airways, • potnikom, ki so že potovali z letalskim prevoznikom Adria Airways, d.d. Vprašalniki so bili narejeni v dveh oblikah: vprašalnik, tiskan na papir in spletna anketa. Vsebina je bila znotraj skupin enaka. Dva vprašalnika sta bila narejena, da vidimo, če iste razmere občutita obe strani enako. V zadnjem delu diplomske naloge smo podali predloge za izboljšavo, predlagali razmislek o možnosti implementacije le-teh ter možnosti razširitve rešitve.
Keywords:sistemi na letalu, razmere v potniški kabini letala, človeški odnosi, stres
Place of publishing:Kranj
Year of publishing:2009
PID:20.500.12556/DKUM-12033 New window
COBISS.SI-ID:6565139 New window
NUK URN:URN:SI:UM:DK:MGTD9GOE
Publication date in DKUM:14.12.2009
Views:2110
Downloads:254
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Secondary language

Language:English
Title:ANALYSIS OF HUMAN RELATIONS IN THE PASSENGER CABIN OF AIRCRAFT
Abstract:Within diploma thesis we studied human relations in an unpleasant environment: the passenger cabin of an aircraft. The conditions are unnatural and maintained by special systems, the place is small and closed, there are many people in it, normal temperature is kept by air-condition, air is circling the cabins, cabins are pressurized, there is lack of oxygen ect. Even though these are the conditions present on most of the aircrafts, we focused on the Adria Airways aircrafts. We, as well, studied the data and opinions of employees of Adria Airways and passengers which have already travelled with Adria Airways. The thesis includes theoretical part, containing data from different literature, sources, lectures, courses and also data from Adria Airways. The internal data are written and oral. We also introduced the company in the thesis. Within theoretical part we described systems that maintain the necessary conditions to live and work on aircrafts, which is also the place where the costumers, i.e. the passengers are. Transport of passengers is considered a service where employees and costumers are mostly within the same place. Further on we discussed human relations, especially communication, motivation, fear and lastly stress. In our research we studied: • how conditions in passenger cabin influence human relations, • whether such conditions cause stress, • whether being familiar with the conditions helps improve passenger and staff relations • can we prepare ourselves for these conditions, etc. The data for the research were obtained by questionnaires distributed among: • Cabin Crew Members – employees of Adria Airways • passengers who have already travelled with Adria Airways aircraft We used two forms of questionnaires: printed questionnaires and an internet survey. The questions asked were the same for both, the Adria Airways passengers and staff. We analysed the two different groups to find out their perceptions of the same conditions. In the last part of the thesis we suggested improvements, their possible implementation and considered an extension of the solution.
Keywords:systems on the aircraft, conditions in the passenger cabin, human relations, stress


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