POJAV IN REŠEVANJE KONFLIKTA V ORGANIZACIJI

Kerčmar, Nataša

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Title:	POJAV IN REŠEVANJE KONFLIKTA V ORGANIZACIJI
Authors:	ID Kerčmar, Nataša (Author) ID Uršič, Duško (Mentor) More about this mentor...
Files:	VS_Kercmar_Natasa_2009.pdf (665,55 KB) MD5: 46628035ADD032DF4CDFE1D0BA55CB65 PID: 20.500.12556/dkum/893786ba-b8f3-4d99-849b-deb8f9d398a6
Language:	Slovenian
Work type:	Undergraduate thesis
Organization:	EPF - Faculty of Business and Economics
Abstract:	Današnje razmere v državi in soočenje s kriznimi razmerami, se v organizacijah še lažje lahko izvaja konflikt. Zato je zelo pomembno, da znamo obvladovati konfliktne situacije in njihove načine - metode za razrešitev le teh. Za pozitivno razrešitev konfliktov je potrebno le dvoje: razumeti, kako nastane konflikt in ustvariti nato vzdušje, ki poudarja pozitivno lastnost konflikta; saj navsezadnje konflikt nastane vedno zaradi potreb ali želja posameznikov, ki jim pač nekdo preprečuje uresničitev le tega. Ker je konflikt resna preizkušnja naših sposobnosti v medsebojnih odnosih, zlasti spretnosti sporazumevanja v najtežjih okoliščinah, moramo biti pri izbiri strategije reševanja konflikta zelo odgovorni. Dobri odnosi med zaposlenimi pozitivno vplivajo na delo zaposlenih in delovanje organizacije. V današnjih organizacijah mogoče primanjkuje ozračja, ki bi omogočalo razvoj odkritih in humanih medosebnih odnosov. Kot povzetek vsega bi rekla, da je komunikacija zelo pomembna, saj je sestavni del našega vsakdanjega življenja; tako privatnega kot službenega. Komunikacija je nedvomno vir vsakega uspeha, in hkrati tudi vzrok za neuspeh; in z učinkovito komunikacijo lahko dosežemo bistveno več in s tem uresničujemo svoje zastavljene cilje, naj so to v osebnem ali poslovnem življenju. In skozi celo diplomsko delo lahko vidimo, da se konflikt in komunikacija povezujeta oziroma sta kot nerazdružljiva, saj lahko medsebojna komunikacija pripelje do rešitve konfliktne situacije, lahko pa jo tudi ustvari.
Keywords:	Ključne besede: konflikt, konflikti v skupini, konflikti med skupinami, strategije, posledice konfliktov, komunikacija, medosebni odnosi, zaupanje, organiziranost, informiranost.
Place of publishing:	Murska Sobota
Publisher:	[N. Kerčmar]
Year of publishing:	2009
PID:	20.500.12556/DKUM-12800
UDC:	005.4
COBISS.SI-ID:	10231324
NUK URN:	URN:SI:UM:DK:K2UTMVRK
Publication date in DKUM:	25.05.2010
Views:	3208
Downloads:	505
Metadata:
Categories:	EPF
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Secondary language

Language:	English
Title:	APPEARANCE AND SOLVING OF CONFLICT IN ORGANIZATION
Abstract:	Today’s situation in the country and confrontation with the crisis cause great conflicts in working organizations. It is therefore very important to know how to manage conflict situations and to find the ways to deal with them. For a positive resolution of conflicts, it is necessary to know two things: to understand how such conflicts occur and than create an atmosphere which emphasizes positive characteristics of the conflicts; after all, a conflict always emerges because of the needs and desires of individuals when they are prevented to realize them. A conflict is a serious test of our capabilities in interpersonal relations; particularly in communicational skills in the most difficult situations we should be very responsible when it comes to choosing the right strategies for resolution of conflicts. Good relations between employees have positive impact on working performance and the operation of the organization. Today’s organizations may lack the atmosphere that could enable the development of frank and humane interpersonal relations. As a summary of all, I would say that the communication is very important as an integral part of our everyday life; of both personal and official. Communication is undoubtedly the source of every success as well as the reason for failure; much more can be achieved with effective communication in order to attain our objectives in both personal and in business life. We can see throughout this diploma thesis that the conflict and the communication are closely connected or are inseparable. Interpersonal communication can lead to solution of a conflict situation, but it can also create one.
Keywords:	Keywords: conflict, conflicts within the group, conflicts between the groups, strategies, consequences of conflicts, communication, interpersonal relations, trust, organized, informed.

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