ZADOVOLJSTVO ZAPOSLENIH NA NAJEMNEM BENCINSKEM SERVISU PETROL D.D.

Ravnihar, Petra

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Title:	ZADOVOLJSTVO ZAPOSLENIH NA NAJEMNEM BENCINSKEM SERVISU PETROL D.D.
Authors:	ID Ravnihar, Petra (Author) ID Bernik, Mojca (Mentor) More about this mentor...
Files:	VS_Ravnihar_Petra_2010.pdf (1005,70 KB) MD5: 88CAA47C57AEE1E1F577D9F995126823 PID: 20.500.12556/dkum/e11f9d0b-67c1-4155-aef3-1495b33cb835
Language:	Slovenian
Work type:	Undergraduate thesis
Organization:	FOV - Faculty of Organizational Sciences in Kranj
Abstract:	Namen diplomske naloge je ugotoviti zadovoljstvo zaposlenih na najemnem bencinskem servisu Šenčur. Za celovit prikaz je predstavljeno podjetje Petrol d. d. kot celota, njihova vizija za prihodnost ter delovanje posameznih franšiz, kamor spada tudi najemni servis Šenčur. Zaposleni lahko predstavljajo za podjetja konkurenčno prednost. Upravljanje človeških virov in zavedanje o potrebi po tem lahko pomeni odločilno prednost določenega podjetja. V današnjem času zgolj upravljanje organizacij ni več zadostno zagotovilo poslovnega uspeha. V sodobnih razmerah so nujne poglobljene in izpopolnjene oblike upravljanja, ki presegajo staromodno poslovno upravljanje. Te oblike vključujejo načrtno vodenje in pomoč zaposlenim, da dosežejo in uporabijo svoje najboljše sposobnosti. Tak način vodenja vključuje potrebo po ustvarjanju vizije za prihodnost, poučevanje, svetovanje, motivacijo in predvsem stalno razvijanje in ohranjanje medsebojnih odnosov. Teoretični del diplomskega dela govori o pomenu zadovoljstva zaposlenih pri delu. Opredeliti smo poskušali dejavnike, ki vplivajo na zadovoljstvo zaposlenih, kot so: vsebina dela, samostojnost pri delu, dodatki in ugodnosti, vodenje in organizacija dela, odnosi pri delu ter delovne razmere. Sem spada tudi področje fluktuacije in absentizma zaposlenih v podjetju Petrol d. d. ter franšiznem oziroma najemnem bencinskem servisu Petrol d. d. Empirični del diplomskega dela zajema predstavitev podjetja. V okviru tega obravnavamo kadrovsko funkcijo na najemnem bencinskem servisu Šenčur, kadrovsko strukturo zaposlenih, fluktuacijo ter absentizem za obdobje od 2005-2008. Zaradi visoke stopnje absentizma je bila opravljena raziskava, ki je pokazala, da so zaposleni zadovoljni s svojim delovnim mestom in delom, ki ga opravljajo. Zadovoljni so tudi z zvestobo in samostojnostjo pri delu, najmanj pa so zadovoljni s svojimi plačami in drugimi nagradami. Na zadovoljstvo delavcev najbolj vplivajo sodelavci, vodja je na drugem mestu. Zato priporočamo uvedbo rednih letnih sestankov, kar bi zelo koristilo za ohranjevanje medsebojnih odnosov med zaposlenimi in boljše odnose in komunikacijo s poslovodjem.
Keywords:	- zadovoljstvo zaposlenih - fluktuacija - absentizem
Place of publishing:	Kranj
Year of publishing:	2010
PID:	20.500.12556/DKUM-13679
COBISS.SI-ID:	6673939
NUK URN:	URN:SI:UM:DK:FU3OUJYK
Publication date in DKUM:	18.06.2010
Views:	4054
Downloads:	559
Metadata:
Categories:	FOV
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Secondary language

Language:	English
Title:	EMPLOYEE SATISFACTION ON A FRANCHISE FILLING STATION PETROL D.D.
Abstract:	In this graduation thesis we try to asses the employees satisfaction on the franchise Petrol gas station in Šenčur. In order to present broader insight we would also describe the organization and visions of the Petrol d.d. Employees may represents the strategic advantage of the company. Human resources management and awarness of the need for such services can represent a key strategic advantage for the company. Today, the bussines management of organizations alone is not enough. Old fashioned bussines management should be overruled by brodaer and management. This should include planned guidance, motivation, coaching and help for employees to achieve optimum of their capabilities and competence. Development and improvements in interpersonal skils is invaluable. In the theoretical part of graduation thesis we have discussed the importance of employees satisfaction. The most important factors regarding employee staisfaction were described The nature of the work itself, independence at the work, benefits and bonuses, executive management and work environment. In this part employee fluctuation and absenteeism is also covered. We describe the main organization Petrol d.d. and franchise service of Petrol in Šenčur. In empyrical part of the thesis we describe the organization of the company organization. The human resource managament, education profiles of employees, fluctuation and absenteeism for the three years period from 2005 to 2008 is ascertained. Because of the high absenteeism a questinary was circulated among employees. However, results revealed that employees were satisfied with their work positions and the work itself. The investigation also revealed that employees are happy with their independence and loyality at work but less with the salaries and other rewards. Satisfaction at work is mostly depenedent on significant other coworkers, the leader is positioned on the second place. We recommend regular annual meetings to foster and improve interpesronal relations among coworkers as well as better relationships and communication with executive leader of the service.
Keywords:	- Employee satisfaction - Turnover - Absenteeism

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