USPEŠNO VODENJE V ZDRAVSTVENI NEGI

Planinšek, Petra

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Title:	USPEŠNO VODENJE V ZDRAVSTVENI NEGI
Authors:	ID Planinšek, Petra (Author) ID Vukovič, Goran (Mentor) More about this mentor...
Files:	MAG_Planinsek_Petra_2011.pdf (3,67 MB) MD5: 56B1374DADA37ECACA47E3766478D25A PID: 20.500.12556/dkum/cbb9323b-ea7b-4eba-946f-2cead0f0f8c5
Language:	Slovenian
Work type:	Master's thesis
Organization:	FOV - Faculty of Organizational Sciences in Kranj
Abstract:	Medicinske sestre in zdravstveni tehniki predstavljajo največji odstotek zaposlenih delavcev v zdravstveni negi. Njihovo zadovoljstvo, motivacija, prijetna delovna in organizacijska klima na delovnem mestu, v veliki meri vplivajo na uspešnost dela, zadovoljstvo na delovnem mestu, posledično pa na kakovost opravljanja zdravstvenih storitev, le-to pa najbolj občutijo uporabniki storitev – pacienti. Uspešno in učinkovito vodenje, je temelj kvalitetnega in kakovostnega dela, ki se kaže s karseda visoko stopnjo zdravja, krajšimi ležalnimi dobami pacientov, saj le-to pripomore k hitrejšemu okrevanju. Ob tem pa ne smemo pozabiti na kakovostno komunikacijo na vseh nivojih. V magistrskem delu smo predstavili vodstvene spretnosti, stile vodenja, povezavo med vodenjem, motiviranjem in komuniciranjem. Spregovorili pa smo tudi o organizacijski klimi v zdravstvenih ustanovah. Teoretična izhodišča magistrskega dela smo nadgradili s kvantitativno raziskavo vodenja v dveh slovenskih bolnišnicah. Rezultati kažejo, da je za preiskovance motivacija na delovnem mestu ena izmed ključnih nalog vodje. Prav tako smo ugotovili, da je dobro vodenje dela povezano s prijetno delovno klimo. Ni pa se potrdila naša domneva, da zaposleni niso zadovoljni s priznavanjem in pohvalami vodje za dobro opravljeno delo. Med pomembnejše ugotovitve spada tudi nezadovoljstvo zaposlenih s številom kadra na oddelku, nezadovoljstvo s plačilom za delo, veliko zaposlenih tudi meni, da nimajo možnosti napredovanja. Zadovoljstvo zaposlenih z delovnimi pogoji, opremo in materiali, potrebnimi za kvalitetno in učinkovito zdravstveno oskrbo, so bili prav tako slabo ocenjeni. Nasprotno pa so rezultati pokazali, da so zaposleni zelo zadovoljni z vedenjem vodje, ki je podrejenim vzgled za delo in nasploh z odnosi v negovalnem timu.
Keywords:	vodenje, vodja, komunikacija, organizacijska klima, zdravstvena nega.
Place of publishing:	Kranj
Year of publishing:	2011
PID:	20.500.12556/DKUM-19377
COBISS.SI-ID:	6973715
NUK URN:	URN:SI:UM:DK:PIPKCXJX
Publication date in DKUM:	07.02.2012
Views:	5564
Downloads:	1241
Metadata:
Categories:	FOV
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Secondary language

Language:	English
Title:	SUCCESSFUL LEADERSHIP IN HEALTH CARE
Abstract:	Nurses and health care technicians represent the largest share of health care workers. Their satisfaction and motivation, as well as pleasant work and organisational climate greatly affect performance, satisfaction in the workplace, and consequently the quality of health care services, which most affects the users of such services – patients. The basis for high-quality work which brings about better health and shorter hospital stays since it contributes to faster recovery is successful and effective management, together with good communication at all levels. The master's thesis contains a presentation of managerial skills, management styles, and the relation between management, motivation and communication. Furthermore, it addresses organisational climate in health care institutions. The theoretical starting points of the thesis were upgraded by means of a quantitative study researching management in two Slovene hospitals. The results have shown that for persons participating in the study, one of the key tasks of managers is to ensure motivation in the workplace and that good work management provides pleasant work climate. The hypothesis that employees are not satisfied with the acknowledgements and compliments of their managers for work well done has not been confirmed. Additionally, one of the important findings has been the dissatisfaction of employees with the number of staff at individual departments and with salaries; many employees are also of the opinion that they do not have any opportunity to be promoted. Work conditions, equipment, and materials necessary for providing high-quality and effective health care were also assessed low by employees. However, according to the results of the study employees are very satisfied with the conduct of managers that are role models for them and with relations in health care teams in general.
Keywords:	management, manager, communication, organisational climate, health care.

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