USPEŠNOST KOMUNIKACIJSKIH PROCESOV MED ODDELKI V ORGANIZACIJI X

Gavrić, Manojla

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Title:	USPEŠNOST KOMUNIKACIJSKIH PROCESOV MED ODDELKI V ORGANIZACIJI X
Authors:	ID Gavrić, Manojla (Author) ID Florjančič, Jože (Mentor) More about this mentor...
Files:	VS_Gavric_Manojla_2011.pdf (820,69 KB) MD5: 15EE4E8E6C097B4AB757D41C5CA8621E PID: 20.500.12556/dkum/e5a45053-c60b-45eb-a7b0-ef34ba13c803
Language:	Slovenian
Work type:	Undergraduate thesis
Organization:	FOV - Faculty of Organizational Sciences in Kranj
Abstract:	Diplomska naloga prikazuje uspešnost komunikacijskih procesov med oddelki v podjetju X. V želji za doseganje čim boljših poslovnih rezultatov je izrednega pomena dobra medsebojna komunikacija. Za lažje sporazumevanje med oddelki v podjetju X mora komunikacija potekati nemoteno in sproščeno. Komunikacija mora biti obojestranska in učinkovita, kar pomeni, da moramo dobro poznati in obvladati metode in tehnike ter oblike komuniciranja. Spremljati moramo tudi povratne informacije in se na njih pravočasno odzvati. Naloga nam predstavlja problem reševanja komunikacijskih procesov med oddelki v podjetju X. Spoznamo celoten proces komuniciranja in opažamo napake, ki se pojavljajo in predstavljajo ovire v učinkovitem poslovnem procesu. V praktičnem delu naloge s pomočjo anketnega vprašalnika, na katerega so odgovarjali zaposleni v proizvodnji podjetja X, ugotavljamo stanje na področju medsebojnih odnosov, informiranosti in poznavanja ciljev zaposlenih v podjetju X. Ugotovimo, da so medsebojni odnosi na zadovoljivi ravni, vendar bi bilo potrebno stanje izboljšati. Zaposleni pogrešajo neposredni stik z direktorjem podjetja. Takšen neposredni stik z direktorjem bi jim pomenil veliko motivacijo, osebno zadovoljstvo in voljo do doseganja boljših poslovnih ciljev. Na področju informiranosti največji problem predstavljajo objave informacij na internetu, ki so nepravočasne in nepopolne. Zaposleni jih zato ne uporabljajo in niti jim niso dostopne. Poznavanje ciljev podjetja X pri zaposlenih je zadovoljivo in so s stanjem zadovoljni in uspešni. Problem se pojavlja na strani zaposlenih, kadar potrebujejo celovite informacije za dobro opravljeno delo. Ugotavljamo, da zaposleni za samo delo niso dovolj motivirani in bi bilo treba delavce dodatno motivirati in izobraževati, da bi uspešnejše sodelovali pri poslovnih procesih.
Keywords:	• Komunikacija • Motivacija • Informiranost • Interno komuniciranje
Place of publishing:	Maribor
Year of publishing:	2011
PID:	20.500.12556/DKUM-19926
COBISS.SI-ID:	6927379
NUK URN:	URN:SI:UM:DK:AQLD83KM
Publication date in DKUM:	07.11.2011
Views:	2285
Downloads:	170
Metadata:
Categories:	FOV
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Secondary language

Language:	English
Title:	EFFECTIVENESS OF COMMUNICATION PROCESSES BETWEEN DEPARTMENTS WITHIN THE ORGANIZATION X
Abstract:	The tesis deals with the comunication processes between departments in company X. in achieving the best business results communication is the key. the communication between departments in company X must be uninterrupted and relaxed. The communication must be mutual and effective, which means, that we must know and master all the methods, techniques and forms of communication. We must also accept the feedback information and respond to them. The thesis deals with modern problem solving of communication processes between departments in company X. We learn about the entire processes between departments in company X. we learn about the entire process of communication and present and obstacle in an effective business process. In the practical part of the thesis we deal with the answers which we got through a questionnaire which was answered by employees of company X. It has been found out the relationships are on a satisfying level, but the state should nevertheless be improved. The employees lack a direct contact with the director of the company, which would give them a better motivation, personal satisfaction and the will to achieve better business goals. In the field of information, the biggest problem is connected with the internet. These are no actual and complete information. Therefore the employees cannot use them. The employees are quite familiar with the goals of the company X. The problem occurs when the employees need complete information to do the work well. we have found out, that the employees are not motivated enough and would need to be better motivated and receive further education, so they would participate in business process more effectively.
Keywords:	Communication - Motivation - Access to information - Internal communication

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