IZKUŠNJE IN ZADOVOLJSTVO DAVČNIH ZAVEZANCEV S STORITVAMI DAVČNEGA INŠPICIRANJA

Horvat, Mirjana

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Title:	IZKUŠNJE IN ZADOVOLJSTVO DAVČNIH ZAVEZANCEV S STORITVAMI DAVČNEGA INŠPICIRANJA
Authors:	ID Horvat, Mirjana (Author) ID Hauptman, Lidija (Mentor) More about this mentor... ID Pisnik Korda, Aleksandra (Comentor)
Files:	MAG_Horvat_Mirjana_2012.pdf (1,05 MB) MD5: A339206A80E37B3800193E11FDF5FF37 PID: 20.500.12556/dkum/30f3aae9-9066-4228-a4f7-84faf9e5bf44
Language:	Slovenian
Work type:	Master's thesis/paper
Typology:	2.09 - Master's Thesis
Organization:	EPF - Faculty of Business and Economics
Abstract:	Davčni inšpekcijski nadzor se opravlja tako v korist kot v breme davčnega zavezanca. Odnos med davčnim zavezancem in davčnim inšpektorjem med davčnim inšpiciranjem je urejen z zakonodajo. Oba imata določene pravice in obveznosti, ki se jih morata zavedati in jih upoštevati. Davčno inšpiciranje igra pomembno vlogo, osrednja vloga je povečati prostovoljno izpolnjevanje obveznosti davčnih zavezancev oz. ravnanje po predpisanih zakonih. Izkušnja davčnega zavezanca z davčnim inšpiciranjem lahko spodbudi davčnega zavezanca k bolj skladnemu izpolnjevanju davčnih obveznosti, lahko pa pride do nasprotnega učinka. Odločitve o tem, ali se bo davčni zavezanec izognil davkom ali ne, so močno odvisne od osebne odločitve davčnih zavezancev. Na te odločitve vplivajo ekonomski, institucionalni, socialni, individualni in drugi dejavniki. Ti dejavniki pa posledično vplivajo na izkušnje in zadovoljstvo davčnih zavezancev z davčnim inšpiciranjem. V empirično raziskavo smo vključili nekatere dejavnike, ki vplivajo na izkušnje in zadovoljstvo davčnih zavezancev z davčnim inšpiciranjem in ugotovili, da so slovenski davčni inšpektorji po mnenju davčnih zavezancev dobro strokovno usposobljeni. Na splošno so davčni zavezanci zadovoljni z obiskom davčnega inšpektorja. Ena izmed ugotovitev je tudi, da velikost organizacije ne vpliva na razlike v zaznavanju kakovosti storitev davčnega inšpiciranja, na zadovoljstvo davčnih zavezancev s profesionalnostjo davčnih inšpektorjev in na zadovoljstvo davčnih zavezancev s postopkom davčnega inšpiciranja.
Keywords:	davčni inšpekcijski nadzor, izkušnje, davčni inšpektor, zaznavanje in merjenje kakovosti storitev, zadovoljstvo uporabnikov, davčni postopek, davčna skladnost.
Place of publishing:	Odranci
Publisher:	[M. Horvat]
Year of publishing:	2012
PID:	20.500.12556/DKUM-36956
UDC:	336.22
COBISS.SI-ID:	11178268
NUK URN:	URN:SI:UM:DK:IDRHONC0
Publication date in DKUM:	24.10.2012
Views:	2643
Downloads:	271
Metadata:
Categories:	EPF
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Secondary language

Language:	English
Title:	EXPERIENCES AND SATISFACTION OF TAX PAYERS WITH THE SERVICES OF A TAX AUDIT
Abstract:	Tax audit is carried out both at the advantage and disadvantage of taxpayers. The relation between taxpayers and tax inspectors during the inspection is governed by law. Both sides must be aware of the rights and obligations they retain and also abide by them. Tax audit is important; its main objective is to increase the level of voluntary fulfilment of obligations imposed on taxpayers and compliance with law. The experience of taxpayers with tax inspection can encourage them to fulfil their obligations adequately. However, it may also produce the opposite effect. The decision of taxpayers whether to avoid taxes or not largely depends on their personal preference on the basis of economic, institutional, social, individual and other factors. Consequently, those factors also influence the experience and satisfaction of taxpayers with tax inspection. The empirical research involved certain factors influencing the experience and satisfaction of taxpayers with tax inspection. The results suggest that, according to taxpayers, tax inspectors are properly qualified. In addition, taxpayers are generally satisfied with the visit of the tax inspector. Findings also reveal that the size of an organisation does not influence the differences in detecting the quality of tax audit services, satisfaction of taxpayers with professional competence of tax inspectors and satisfaction of taxpayers with tax inspection.
Keywords:	tax audit, experience, tax inspector, detecting and measuring the quality of services, user satisfaction, tax procedure, tax compliance.

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