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Title:INFORMACIJSKA PODPORA E-OPOMINOM KOT PRILOŽNOST RAZŠIRITVE E-POSLOVANJA V TELEKOMUNIKACIJSKEM PODJETJU
Authors:ID Marussig, Marjanca (Author)
ID Pucihar, Andreja (Mentor) More about this mentor... New window
Files:.pdf VS_Marussig_Marjanca_2012.pdf (1,42 MB)
MD5: 1F80A3F546889FEACF7377CE419518BE
PID: 20.500.12556/dkum/ee4ab35b-eea7-4eb5-ba14-38f2fccd7a91
 
Language:Slovenian
Work type:Undergraduate thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:V diplomski nalogi obravnavamo informacijsko podporo e-opominom kot priložnost razširitve e-poslovanja v telekomunikacijskem podjetju. Telekom Slovenije, d. d., (v nadaljevanju telekomunikacijsko podjetje) je vodilno podjetje na področju telekomunikacijskih storitev v Sloveniji. V zadnjih letih doživlja številne spremembe na različnih področjih, kot so ponudba telekomunikacijskih storitev, reorganizacije kot celote podjetja, želja po izpolnjevanju potreb naročnika in poslovnih partnerjev. Podjetje se v zadnjem času sooča z velikim številom različnih uporabnih informacijskih tehnologij, ki vplivajo na spremembe poslovnih procesov. Tok podatkov je danes hitrejši kot kdaj prej. Enostavnejše in hitrejše so tudi storitve med podjetji; dobavitelji in kupci na področju e-poslovanja. Pri spremembah poslovnih procesov so pomembni informacijski sistemi ter komunikacijske in tehnološke zmogljivosti, ki vplivajo na prožnost poslovanja podjetja. Razvoj elektronskega poslovanja spreminja koncept izvajanja poslovnih procesov v podjetju. Eden izmed poslovnih procesov je izdajanje e-računa. Podjetje želi v naslednjih letih zmanjšati tiskano obliko računov in opominov in jo nadomestiti z izdajanjem v elektronski obliki. V nalogi smo proučevali možnost nadgradnje procesa izdajanja e-računov s procesom e-opomina. Za izdajanje e-računa smo proučili in predstavili model izdajanja e-računa in njegove pomembne tehnološke komponente. Nakazali smo povezave med zunanjimi informacijskimi sistemi, ki so vključene pri izdajanju e-računa. Predstavili smo ključne vsebine, ki jih mora vsebovati e-račun, da ustreza predpisom in zakonom o elektronskem poslovanju in elektronskem podpisu. Vsak izdani račun v elektronski obliki je potrebno tudi arhivirati, zato je potrebno uporabljati sistem za elektronsko arhiviranje, ki je izdelan glede na zakonske predpise in standarde. Procesu izdajanja e-računov sledi proces e-opominjanje. E-opomini so dokumenti, ki se lahko nadgrajujejo v že postavljenem informacijskem sistemu in se vključujejo v celotni poslovni proces elektronskega poslovanja. Naredili smo prototipno rešitev, za izdajanje e-opomina. Rešitev smo prilagodili na obstoječe informacijske sisteme. Temeljne informacijske sestavine, ki se uporabljajo pri izdajanju e-računa, se uporabljajo kot vhodni elementi, ki so potrebni za kreiranje dokumenta e-opomina. Kriteriji za optimizacijo tehnoloških sestavin pa so odvisni od že obstoječe programske, strojne in komunikacijske opreme.
Keywords:e-poslovanje, e-račun, e-opomin, e-slog, e-arhiviranje
Place of publishing:Kranj
Year of publishing:2012
PID:20.500.12556/DKUM-37099 New window
COBISS.SI-ID:7118355 New window
NUK URN:URN:SI:UM:DK:RI108N24
Publication date in DKUM:22.01.2013
Views:1433
Downloads:153
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Secondary language

Language:English
Title:IT SOLUTION FOR E-REMINDERS AS OPPORTUNITY FOR ADVANCED E-BUSINESS IN TELECOMMUNICATION COMPANY
Abstract:The diploma thesis covers information support for e-reminders as an opportunity for expanding e-operations in telecommunications companies. Telekom Slovenija d.d. (hereinafter: telecommunications company) is the leading provider of telecommunications services in Slovenia. It has experienced a number of changes in various areas such as its offer of telecommunications services, reorganisation of the entire company and a desire to fulfil the needs of its subscribers and business partners.The company has been confronted with a great number of useful information technologies in recent years which have dictated changes to its business processes. Data flows today are faster than ever before. Services between companies, i.e. suppliers and customers in the area of e-operations are also simpler and faster. Information systems and communication and technological capabilities which impact the transparency of a company's operations are important when implementing changes to business processes. The development of electronic operations has changed the concept of implementing business processes in the company. One of these is the issuing of e-invoices. The company desires to decrease printed invoices and reminders in the upcoming years and replace them with their electronic counterparts. The thesis studies the possibilities of upgrading the process for issuing e-invoices with the e-reminder process. A study was made and a model for issuing e-invoices and the necessary technological components presented. Connections between external information systems required for issuing e-invoices is also described as well as key contents of e-invoices pursuant to regulations and the Electronic Commerce and Electronic Signing Act. Each invoice issued in electronic form must also be archived; therefore an electronic archival system designed in accordance with legal regulations and standards must be used. The process of issuing e-invoices is followed by the process for issuing e-reminders. E-reminders are documents that can be upgraded already in the established information system and included in the entire business process of electronic operations. A prototype solution for issuing e-reminders was designed to this end and adapted to the existing information system.Fundamental information components used in issuing e-invoices are used as the entry elements required to create the e-reminder document. The criteria for optimising these technological components are dependent on already existing software, hardware and communications equipment.
Keywords:e-business, e-invoice, e-reminder, e- style, e-archival


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