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Title:VIDIKI ZAUPANJA UPORABNIKOV OB UPORABI STORITEV MOBILNEGA PLAČEVANJA
Authors:ID Schweighofer, Tina (Author)
ID Hölbl, Marko (Mentor) More about this mentor... New window
Files:.pdf MAG_Schweighofer_Tina_2012.pdf (3,65 MB)
MD5: 0488F69A902FAB4CA909BC5029A2BC54
PID: 20.500.12556/dkum/9944f977-1a82-4c16-b2ab-c26c48873ffd
 
Language:Slovenian
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:FERI - Faculty of Electrical Engineering and Computer Science
Abstract:Mobilno plačevanje, skupaj z mobilnimi tehnologijami, postaja vse bolj razširjeno, njegovo rast pa napovedujejo tudi v prihodnjih letih. Definirano je kot plačevanje preko mobilne naprave za dobrine ali storitve. V okviru magistrskega dela smo se ukvarjali z vplivi različnih dejavnikov na zaupanje uporabnikov v mobilno plačevanje, oblikovali pa smo tudi raziskovalni model faktorjev vpliva. Z empiričnim raziskovalnim pristopom smo ugotavljali morebiten vpliv izbranih dejavnikov na zaupanje uporabnikov, v okviru tega pa izvedli raziskovalni metodi anketa in eksperiment. Kot rezultat magistrskega dela smo predstavili statistično zanesljive rezultate, ki opisujejo vplive različnih dejavnikov na zaupanje. Analize so pokazale, da na zaupanje uporabnikov v mobilno plačevanje vplivajo zaznana grožnja zasebnosti in zaznana varnostna zaščita ob uporabi, ugled ponudnika storitev mobilnega plačevanja, zaupanje v plačevanje preko spleta, varnostni mehanizmi v sistemu in varnostni incidenti povezani z mobilnim plačevanjem.
Keywords:mobilno plačevanje, zaupanje, varnost, zasebnost, varnostni mehanizmi, varnostni incidenti
Place of publishing:Maribor
Publisher:[T. Schweighofer]
Year of publishing:2012
PID:20.500.12556/DKUM-37155 New window
UDC:004.45:004.777(043.3)
COBISS.SI-ID:16474390 New window
NUK URN:URN:SI:UM:DK:C2D04MLU
Publication date in DKUM:29.08.2012
Views:2390
Downloads:414
Metadata:XML DC-XML DC-RDF
Categories:KTFMB - FERI
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Secondary language

Language:English
Title:USERS' PERSPECTIVE ON TRUST IN MOBILE PAYMENT SERVICES
Abstract:Mobile payment and mobile technologies are becoming more widely used everyday; furthermore researchers predict that the use of mobile payment will increase in following years. Mobile payment is a type of payment for goods and services in which a mobile device is used for conducting transactions. In our master thesis we research the impact of different factors on users’ trust in mobile payment and develop a research model of the impact of different factors. Using an empirical research approach, we determine factors that have impact on users’ trust. As the outcome of our master thesis we presented statistically reliable results, representing the impact of factors on users’ trust in mobile payment services. Analyses showed that perceived threats on user privacy, perceived security protection, service provider reputation, trust in online payments, security mechanisms and security incidents, have a significant impact on users’ trust in mobile payment.
Keywords:mobile payment, trust, security, privacy, security mechanisms, security incidents


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