MODEL KAKOVOSTI E-QALIN IN UČEČA SE ORGANIZACIJA

Irman Počej, Olga

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Title:	MODEL KAKOVOSTI E-QALIN IN UČEČA SE ORGANIZACIJA
Authors:	ID Irman Počej, Olga (Author) ID Ovsenik, Marija (Mentor) More about this mentor...
Files:	MAG_Irman_Pocej_Olga_2012.pdf (1,88 MB) MD5: 5FB10FEE886D667EBD5CF01AFD57EC41 PID: 20.500.12556/dkum/7decc19f-1eff-42a5-989d-d264e6913d67
Language:	Slovenian
Work type:	Master's thesis/paper
Typology:	2.09 - Master's Thesis
Organization:	FZV - Faculty of Health Sciences
Abstract:	Proces učenja in njegova uporabnost na vseh ravneh v sodobnih organizacijah je postal konkurenčna prednost na trgu. Preobrazba organizacij v učeča se podjetja pomeni stalno prilagajanje in fleksibilnost managementa, strateško usmerjenost in jasno vizijo vseh zaposlenih, enostavne organizacijske oblike, timsko delo in povezovanje, opolnomočenje zaposlenih, informiranje ter uporabo sodobne tehnologije. Zaradi globalizacije in povečanih kapacitet javnih ustanov so se tudi socialnovarstveni zavodi začeli zavedati, da je treba zagotavljati vse bolj kakovostne storitve. Uporabniki storitev postajajo vse zahtevnejši, zato je treba vložiti nove napore v spreminjanje klasičnih ustanov v modele, ki dajejo nove možnosti napredka, strokovnosti, zadovoljstva uporabnikov, svojcev in tudi zaposlenih. Socialnovarstveni zavodi se z uvajanjem modela učeče se organizacije spoznavajo pri vpeljevanju modela kakovosti E-Qalin, ki se v okviru mednarodnega projekta držav Evropske unije v Sloveniji uvaja od leta 2004. V magistrski nalogi smo preverili, kako je model E-Qalin povezan z učečo se organizacijo, ali obstajajo razlike v kakovosti med zavodi, ki imajo vpeljan model, in zavodi, ki modela E-Qalin nimajo, kako model vpliva na zadovoljstvo uporabnikov, svojcev in zaposlenih, katere merske instrumente za spremljanje zadovoljstva uporabljajo ter morebitne povezave med velikostjo zavoda, vrsto zavoda ter učečo se organizacijo in modelom E-Qalin. Raziskava je temeljila na podatkih standardne raziskave merjenja zadovoljstva uporabnikov, zaposlenih in svojcev, statističnih kazalnikov socialnovarstvenih zavodov iz letnih poročil Ministrstva za delo, družino in socialne zadeve ter anketnega vprašalnika. Rezultati so pokazali, da je model kakovosti E-Qalin močno povezan z elementi učeče se organizacije ter da so uporabniki, kot zaposleni v ustanovah z že uvedenim modelom kakovosti, izrazili višje zadovoljstvo s storitvami ter samo organizacijo.
Keywords:	učeča se organizacija, E-Qalin, management, timsko delo, opolnomočenje.
Place of publishing:	Maribor
Publisher:	[O. Irman Počej]
Year of publishing:	2012
PID:	20.500.12556/DKUM-37247
UDC:	658
COBISS.SI-ID:	1830308
NUK URN:	URN:SI:UM:DK:ZWJTTMEI
Publication date in DKUM:	20.09.2012
Views:	3087
Downloads:	500
Metadata:
Categories:	FZV
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Secondary language

Language:	English
Title:	THE E-QALIN – MODEL OF QUALITY AND LEARNING ORGANISATION
Abstract:	The process of learning and its applicability at all levels in modern organizations has become a competitive advantage in the market. The restructuring of organizations into learning companies means continuous adaptation and flexibility of management, strategic orientation and clear vision of all the staff members, simple organizational forms, teamwork and coordination, delegation and empowerment of staff, provision of information and use of contemporary technology. With globalisation and increased capacities of public health and social welfare institutions, social care institutions have become increasingly aware that it is necessary to provide services of ever higher quality. Users of services are becoming ever more demanding, so it is necessary to put in new efforts into changing the existing classical institutions into models which offer new possibilities of progress, professional competence, satisfaction of users, their next of kin as well as employees. Through the gradual implementation of the E-Qalin model, which was first introduced into Slovenia as part of a European-wide programme in 2004, social welfare institutions are becoming familiar with the model of the learning organization. In my master's thesis it has been examined how the E-Qalin model is associated with the learning organization, whether there are differences in quality between the institutions that have already introduced the system and those institutions that do not have the E-Qalin system yet, how the model affects the satisfaction of the users, their next of kin and the staff, what measurement criteria are used to track satisfaction, as well as whether there are any relationships between the size and type of institution on the one hand and the learning organization and the E-Qalin model on the other hand. The research was based on the data obtained by standard research methods measuring the satisfaction of users, the next of kin and the staff, the statistical indicators relating to social care institutions obtained from the annual reports of the Ministry of Labour, Family and Social Affairs, and a survey questionnaire. The results have shown that the E-Qalin model is strongly associated with the elements of the learning organization and that the users, as well as those employed in the institutions that have already introduced the quality model, have expressed greater satisfaction with the services and the organization itself.
Keywords:	learning organization, E-Qalin, management, teamwork, empowerment

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