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Title:ANALIZA ZADOVOLJSTVA ZAPOSLENIH V TURIZMU NA PRIMERU MESTA MURSKA SOBOTA
Authors:ID Podvornik, Lea (Author)
ID Lebe, Sonja Sibila (Mentor) More about this mentor... New window
Files:.pdf VS_Podvornik_Lea_2012.pdf (1,27 MB)
MD5: 7531A7B320585BC31C78E3F5494FD322
PID: 20.500.12556/dkum/ed4bc88a-e95b-4c7e-8131-46631b9e2f65
 
Language:Slovenian
Work type:Final seminar paper
Typology:2.11 - Undergraduate Thesis
Organization:EPF - Faculty of Business and Economics
Abstract:Skozi diplomsko nalogo smo v teoriji pregledali pomen zadovoljstva zaposlenih na uspešno poslovanje podjetja, saj menimo, da je zadovoljstvo zaposlenih na delovnem mestu ključno za uspeh vsakega podjetja. Izdelali smo anketni vprašalnik in določili primerno velik vzorec za izvedbo le-te. Izvedli smo anketo in analizirali podatke o zadovoljstvu zaposlenih v turizmu na primeru mesta Murska Sobota, in sicer s pomočjo kvantitativnih metod. Podatke smo prikazali grafično in tabelarično. V analitičnem delu smo izvedli SWOT-analizo delovnih mest v turizmu na območju Murske Sobote. Na osnovi pridobljenih izsledkov smo v sklepnem delu podali svoje mnenje in predloge za izboljšave ter potrdili oziroma ovrgli hipoteze/trditve, ki smo jih oblikovali v uvodnem delu. Menimo, da se v današnjem času velikokrat pozablja, da je zaposleni v nekem podjetju lahko uspešen šele takrat, ko je zadovoljen na svojem delovnem mestu. Podjetja velikokrat zahtevajo preveč in zgodi se, da nadrejeni ne vidijo morebitnega nezadovoljstva zaposlenih ravno zaradi tega, ker si preveč želijo le ekonomski uspeh podjetja, ne zavedajo pa se, da je uspeh pri dosegi zadovoljstva zaposlenih ključ do njega.
Keywords:Zaposleni, zadovoljstvo, nezadovoljstvo, podjetje/organizacija, delovno mesto, motivacijski dejavniki, gostinska in turistična dejavnost
Place of publishing:Maribor
Publisher:[L. Podvornik]
Year of publishing:2012
PID:20.500.12556/DKUM-38264 New window
UDC:331.1
COBISS.SI-ID:11228444 New window
NUK URN:URN:SI:UM:DK:1COZYWEH
Publication date in DKUM:28.11.2012
Views:2148
Downloads:216
Metadata:XML DC-XML DC-RDF
Categories:EPF
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Secondary language

Language:English
Title:SATISFACTION ANALYSIS OF TOURISM EMPLOYEES THE CASE OF MURSKA SOBOTA
Abstract:In this thesis we have reviewed the literature on the importance of employee satisfaction for a successful operation of a company, as we hold that employee satisfaction in the workplace is the key for the success of any company. We have prepared a questionnaire and set an appropriate sample size for the survey. The survey was carried out with employees in the field tourism in Murska Sobota, with quantitative methods. The data is shown graphically and in tables. In the analytical part a SWOT analysis of tourism workplaces in Murska Sobota was carried out. Based on the data obtained, the conclusion of the thesis contains our opinions and suggestions on possible improvements, and confirms or denies the hypotheses proposed in the introductory part. We are of the opinion, that nowadays it is often forgotten that an employee in a company can only be successful when he is happy in his workplace. Companies often demand too much from their employees, and it is often the case that the management does not see the dissatisfaction of their workers because they strive too hard for the economic success of the company and fail to realise that success in making the employees happy is actually the key to it.
Keywords:Employees, satisfaction, dissatisfaction, company/organisation, workplace, motivational factor, hospitality and tourism business


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