Dejanska obremenjenost farmacevtov in optimizacija organizacije procesov dela v Lekarnah Maribor

Kumperščak Duh, Matejka

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Title:	Dejanska obremenjenost farmacevtov in optimizacija organizacije procesov dela v Lekarnah Maribor
Authors:	ID Kumperščak Duh, Matejka (Author) ID Čuš, Franci (Mentor) More about this mentor... ID Balantič, Zvonko (Comentor)
Files:	MAG_Kumperscak_Duh_Matejka_2012.pdf (3,06 MB) MD5: 98CEA59025A833B16444F8647F77314F PID: 20.500.12556/dkum/0ef1bf5e-b707-4180-9c5e-692ba65ce546
Language:	Slovenian
Work type:	Master's thesis
Organization:	FOV - Faculty of Organizational Sciences in Kranj
Abstract:	Zaradi svetovne finančne krize, ki je prizadela tudi Slovenijo, je potrebno število zaposlenih v javnem sektorju, torej tudi v lekarniški dejavnosti, ustrezno prilagoditi in racionalizirati. Optimizacija procesov dela mora biti izvedena tako, da je delo opravljeno kakovostno, vendar brez dodatne obremenjenosti in izčrpanosti kadra. V raziskavi je obravnavana dejanska obremenjenosti farmacevtov v Evropski uniji in Sloveniji. Izvedena je primerjava obremenjenosti farmacevtov pri opravljanju dežurne službe v večjih mestih po Sloveniji. Posebej so obravnavane posamezne enote Lekarn Maribor, v katerih smo s spremljanjem mesečnega in dnevnega gibanja prometa predlagali prerazporeditve strokovnega kadra, ki omogočajo, da z manj kadra še vedno delamo učinkovito. Med enotami Lekarn Maribor je predlagan nov način nadomeščanj med farmacevti, ki večjim lekarnam zagotavlja dovolj strokovnega kadra tudi ob načrtovanih odsotnostih. Oba predloga, uvedbo vmesne izmene in krožečega farmacevta, farmacevti, zaposleni v Lekarnah Maribor, podpirajo; to smo preverili z anketo. Z upoštevanjem ugotovitve raziskave, da smo farmacevti v Sloveniji bolj obremenjeni kot naši kolegi v Evropski uniji, in dejstva, da smo najbolj dostopen visoko izobražen strokovni kader, ki v lekarnah opravlja številne s strani zavarovalnice nepriznane storitve, je potrebno racionalizacijo izvajati skrbno in premišljeno, kot je prikazano v raziskavi.
Keywords:	Optimizacija, organizacijski procesi, organizacijske spremembe, obremenjenost farmacevtov, lekarniške storitve, farmacevtska skrb.
Place of publishing:	Maribor
Year of publishing:	2012
PID:	20.500.12556/DKUM-39084
COBISS.SI-ID:	7124243
NUK URN:	URN:SI:UM:DK:1MSCH6S5
Publication date in DKUM:	30.01.2013
Views:	2226
Downloads:	278
Metadata:
Categories:	FOV
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Secondary language

Language:	English
Title:	Actual Workload of the Pharmacists and Optimisation of Work Process Organization in Maribor Pharmacies
Abstract:	Because of the global financial crisis which has also affected Slovenia, public services ‒ including pharmacy services ‒ are forced to rationalize, i.e. reduce the number of their employees. Any optimization of work processes must therefore be carried out in a way that maintains the quality without creating additional stress and strain on the staff. This research has considered the actual workload of the pharmacists in the European Union and in Slovenia. Compared was the workload of the pharmacists working on duty in major cities across Slovenia. The research in particular focused on some of the Maribor Pharmacies’ units in which as a result of the monthly and daily monitoring of customers, a redistribution of employees was suggested allowing for equally effective work with less employees. Also recommended was a new way of absent pharmacist replacements between the units of the Maribor Pharmacies guaranteeing sufficient number of available staff in bigger units. A survey that was carried out showed that both recommendations, i.e. the introduction of an interim shift and of a pharmacist on the go, have been supported by the employees of the Maribor Pharmacies. Taking into account the findings of this research which have shown that the pharmacists in Slovenia have more workload than their colleagues in the European Union and the fact that they are the most accessible highly educated professional staff performing a number of services that are not covered by the insurance companies, any necessary rationalization needs to be implemented in a well-considered manner, as evidenced by the research.
Keywords:	Optimization, organizational processes, organizational changes, Workload of the pharmacists, pharmacy services, pharmaceutical care.

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