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Title:VPLIV ZAUPANJA NA PROCES VODENJA V ZDRAVSTVENI NEGI
Authors:ID Nedeljko, Sabina (Author)
ID Kovač, Jure (Mentor) More about this mentor... New window
Files:.pdf MAG_Nedeljko_Sabina_2013.pdf (1,87 MB)
MD5: AAAC169D5D8FD16EEC08B05C59597075
PID: 20.500.12556/dkum/afda33e2-cac0-421d-90e8-d5f623881f56
 
Language:Slovenian
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:FZV - Faculty of Health Sciences
Abstract:Teoretična izhodišča. Brez medsebojnega zaupanja ni mogoče ustvarjalno sodelovanje. Osnovna naloga vodij je prizadevanje za zaupanje, ki je pogoj, da ljudje spregovorijo o svojih izvirnih zamislih in jih želijo vzajemno uresničiti. V teoretičnem delu so predstavljena teoretična izhodišča o zaupanju, vodenju in zadovoljstvu zaposlenih ter problem zaupanja oziroma nezaupanja med vodji in vodenimi. Namen in cilji. Namen magistrske naloge je bilo ugotoviti, če lahko stopnja zaupanja med podrejenimi in nadrejenimi vpliva na vodenje v zdravstveni negi, ter preučiti, kako lahko to zaupanje še povečamo. Cilj raziskave pa je bil odkriti, kako zaposleni zaupajo svojim vodjem (glavni medicinski sestri oddelka) v zdravstveni negi, ugotoviti zadovoljstvo zaposlenih z vodenjem. Poskušali smo poiskati medsebojno povezavo med zaupanjem in načinom vodenja ter medsebojno povezavo med zaupanjem in zadovoljstvom zaposlenih. Raziskovalna metodologija. V teoretičnem delu je bila uporabljena deskriptivna metoda s pomočjo prevzemanja teoretičnih osnov že znanih slovenskih in tujih avtorjev. V empiričnem delu naloge smo uporabili kvantitativni pristop raziskovanja. Za metodo zbiranja podatkov smo uporabili anketni vprašalnik, ki je vseboval vprašanja zaprtega tipa. Ciljna skupina anketiranih so bili izvajalci zdravstvene nege na treh oddelkih Univerzitetnega kliničnega centra Maribor. V sklopu raziskave je bilo razdeljenih 115 anketnih vprašalnikov, od tega je bilo vrnjenih 100 pravilno izpolnjenih. Pridobljene podatke smo računalniško obdelali in grafično prikazali s pomočjo računalniškega programa Windows Excel, hipoteze pa smo preverjali s pomočjo programskega paketa SPSS. Rezultati. Analiza rezultatov je pokazala, da je v zdravstveni negi zaupanje zaposlenih v neposredno nadrejenega zelo visoko, nekoliko manj visoko je zadovoljstvo zaposlenih z vodenjem in kakovostjo sodelovanja med njimi. Anketa je pokazala tudi dokaj spodbudno in pozitivno vodenje, kjer je v ospredju demokratični način vodenja njihovih neposredno nadrejenih, kar prikazuje nove korake in napredek v vodenju negovalnega tima in povečuje stopnjo zaupanja v vodje. Ugotovili smo tudi, da ima stopnja zaupanja vpliv na kakovost sodelovanja med podrejenimi in nadrejenimi in je pozitivno povezana z zadovoljstvom zaposlenih z vodenjem. Sklep. Magistrsko delo smo zaključili s sklepnimi spoznanji, ter na koncu z natančnim pregledom dobljenih rezultatov predstavili še nekaj predlogov za izboljšanje zaupanja med podrejenimi in nadrejenimi.
Keywords:zaupanje, vodenje, zadovoljstvo, zdravstvena nega
Place of publishing:Maribor
Publisher:[S. Nedeljko]
Year of publishing:2013
PID:20.500.12556/DKUM-39738 New window
UDC:316.46:614.2
COBISS.SI-ID:1890212 New window
NUK URN:URN:SI:UM:DK:A3TF7UPS
Publication date in DKUM:11.04.2013
Views:3123
Downloads:519
Metadata:XML DC-XML DC-RDF
Categories:FZV
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Secondary language

Language:English
Title:THE IMPACT OF TRUST ON PROCESS MANAGEMENT IN HEALTH CARE
Abstract:Theoretical part. Confidence and management are correlated. The main task of supervisors is to provide confidence between workers and supervisors in health care management, so workers can exchange mutual ideas and reach for their goals. We also tried to evaluate trust and mistrust between supervisors and workers. Goals of present research. The intention of Master thesis was to evaluate relationship of confidence level between workers and supervisors in healthcare and evaluation of workers' satisfaction with supervising and how confidence level may be increased. We tried to evaluate how level of confidence between workers and supervisors influences on healthcare management, correlation between confidence and way of management as well as correlation between confidence and satisfaction of workers. Research method. Descriptive method was used in University Medical Center Maribor. Target group were nurses, from Department of Dermatovenereology, Division of Gynaecology and Obstetrics, Division of Internal Medicine. We used 115 questionnaires, 100 nurses fulfil them correctly. For data evaluation computer software Excel and SPPS were used. Results. Our results suggest that workers put high confidence in their superiors, however they are less satisfied with the way of management and collaboration. In general, management is based on positive and democratic principles, which is new trend in health care management. Conclusion. We concluded Master thesis with results, that level of confidence has impact on collaboration between workers and superiors. Regarding to results, we also presented some suggestions, how to increase confidence level between workers and supervisors.
Keywords:confidence, management, satisfaction, health care (nursing)


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