KOMUNIKACIJA V ZDRAVSTVENEM DOMU ŠENTVID

Gradišnik, Špela

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Title:	KOMUNIKACIJA V ZDRAVSTVENEM DOMU ŠENTVID
Authors:	ID Gradišnik, Špela (Author) ID Novak, Vesna (Mentor) More about this mentor...
Files:	VS_Gradisnik_Spela_2013.pdf (974,82 KB) MD5: 2CE92660932E40BBFC031746801D62F3
Language:	Slovenian
Work type:	Undergraduate thesis
Organization:	FOV - Faculty of Organizational Sciences in Kranj
Abstract:	V diplomskem delu smo obravnavali problematiko komunikacije v zdravstvenih organizacijah. Podali smo nekaj teorij o komunikaciji in komuniciranju. Ker zdravstveno osebje do pacientov uporablja tako verbalno kot neverbalno komunikacijo, smo temu dali poseben poudarek. Ker pa je potrebno tudi znati pravilno komunicirati, da se pravilno odzovemo v nastali situaciji, je potrebno omeniti tudi medosebno komunikacijo. Tako smo v teoretičnem delu povzeli glavne sestavine komunikacije in potrebne lastnosti, ki jih morajo upoštevati tako zdravstveno osebje kot pacienti, da bi delo potekalo nemoteno in brez konfliktov. V empiričnem delu pa smo naredili raziskavo na področju komunikacije, in sicer v Zdravstvenem domu Šentvid. Bili smo zelo pozitivno presenečeni nad dobrimi rezultati ankete, saj v Zdravstvenem domu Šentvid nimajo posebnih težav s komunikacijo. Težave se dogajajo v zelo majhnem odstotku, tako da so skoraj zanemarljive. Edina težava, s katero se srečujejo, je zasedenost telefonskih linij. Vzrok je lahko v dejstvu, da pacienti premalo spremljajo tekoče dogajanje oziroma premalo spremljajo spletno stran, kjer so po navadi prikazane vse spremembe. Zato smo predlagali da bi vsi tisti, ki imajo omogočen dostop do interneta, temu posvečali večjo pozornost, saj bi s tem verjetno kar precej zmanjšali število telefonskih klicev.
Keywords:	komunikacija, komunikacija v zdravstvenih organizacijah, zdravstveno osebje
Place of publishing:	Kranj
Year of publishing:	2013
PID:	20.500.12556/DKUM-41138
COBISS.SI-ID:	7205907
NUK URN:	URN:SI:UM:DK:CAOCQRKM
Publication date in DKUM:	19.09.2013
Views:	2042
Downloads:	211
Metadata:
Categories:	FOV
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Secondary language

Language:	English
Title:	COMMUNICATION IN HEALTH CENTER ŠENTVID
Abstract:	In the thesis, we addressed the problem of communication in health care organizations. We made a couple of theories about communication and communicating. Medical staff uses both verbal and non-verbal communication with patients, so we felt it was important to give this special attention. It is essential to be able to communicate properly, because both partys need to respond correctly in the given situation, it is important also to interpersonal communication. Thus, we summarize the theoretical part of the major components of the communication and the properties that are required to be recognized by both medical staff and patients so that work can be conducted smoothly and without conflict. In the empirical part, we did the research in the field of communication and carried out in the Health Centre Šentvid. We were very positively surprised by the good results of the survey, because there are no special problems with communication, problems occur in a very small percentage, so they are almost negligible. The only problem faced is the occupancy of telephone lines. We believe that this is due to a patients lack of monitoring ongoing developments and their website, where they usually show any changes. Therefore, we believe that if those who are able to access the internet devote more attention to it, this would probably do quite a bit to reduce number of phone calls.
Keywords:	communication, communication in health care organizations, medical staff

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