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Title:Kakovost javnega potniškega prometa v Novem mestu
Authors:ID Antončič, Matic (Author)
ID Jereb, Borut (Mentor) More about this mentor... New window
Files:.pdf UNI_Antoncic_Matic_2013.pdf (1,81 MB)
MD5: 89CDF74D4044502D0CADF015B23DF8FF
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:FL - Faculty of Logistic
Abstract:Javnemu potniškemu prometu se v zadnjih letih pripisuje vse večjo vlogo. Prav zaradi tega je sistem JPP vzpostavljen v vseh večjih Slovenskih mestih. Samo vzpostavitev omenjenega sistema pa sama po sebi še ne zagotavlja pozitivnih eksternih učinkov. Kakovost je ključnega pomena za učinkovit in celovit sistem potniškega prometa, ki prebivalcem omogoča migracije v mestnem ter ostalem potniškem prometu. V diplomskem delu smo najprej preučili teoretični del javnega potniškega prometa, definirali pojem kakovosti ter predstavili nekaj standardov kakovosti. V poglavju posnetka stanja smo s pomočjo informacij pridobljenih s strani mestne občine Novo mesto, koncesionarja ter Slovenski železnic preučili dejansko stanje cestnega linijskega, železniškega potniškega prometa ter se dotaknili tudi taksi prevozov. S pomočjo anketnega vprašalnika, ki so ga izpolnjevali prebivalci Novega mesta in ocenjevali stopnjo zadovoljstva o določenih elementnih kakovosti povzetih po Evropskem standardu kakovosti EN:13816:2002 v javnem potniškem prometu, smo dobili mnenje uporabnikov, kateri definirajo dejansko stanje javnega potniškega prometa v dolenjski prestolnici. V poglavju kritične analize smo izpostavili glavne probleme s katerimi se srečujemo v Novem mestu na omenjenem področju ter opravili SWOT analizo. V nadaljevanju pa smo ponudili nekaj predlogov za reševanje problematike JPP v Novem mestu, s katerimi bi lahko dosegli kakovostnejši in celovitejši potniški promet.
Keywords:javni potniški promet, kakovost, evropski standard EN:13816:2002, anketni vprašalnik, SWOT analiza.
Place of publishing:Celje
Publisher:[M. Antončič]
Year of publishing:2013
PID:20.500.12556/DKUM-42369 New window
UDC:656.1(043.2)
COBISS.SI-ID:512528957 New window
NUK URN:URN:SI:UM:DK:ONYAPPUW
Publication date in DKUM:21.10.2013
Views:2082
Downloads:254
Metadata:XML DC-XML DC-RDF
Categories:FL
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Secondary language

Language:English
Title:Quality of public passenger transport in Novo mesto
Abstract:Public passenger transport has gained in importance in recent years. That is why the public passenger transport has been established in all major towns in Slovenia. However, the establishment of the system itself does not yet guarantee positive external effects. Quality is of key importance for an effective and comprehensive system of passenger transport which allows residents to migrate using city as well as other types of passenger transport. In this diploma paper we first examined the theoretical part of the public passenger transport. Then we defined the notion of quality and presented some quality standards. In the chapter on the snapshot of the situation we used information obtained by the municipality of Novo mesto, the concessionaire, and the railway company Slovenske železnice in order to examine the actual state of scheduled road and railway passenger transport. We also examined taxi services. By means of a survey questionnaire filled out by residents of Novo mesto in which they assessed the degree of satisfaction of certain elements of quality according to the European standard for service equality EN: 13816:2000 in public passenger transport, we obtained the opinion of users who define the actual state of public transport in Novo mesto. In the chapter of critical analysis we highlighted the main problems we face in Novo mesto in the field of public transport and we carried out a SWOT analysis. Further on we offered some suggestions for solving the problems of public passenger transport in Novo mesto in order to achieve better and more comprehensive passenger transport.
Keywords:public passenger transport, quality, European standard EN: 13816: 2002, survey questionnaire, SWOT analysis.


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