Zadovoljstvo pacientov v revmatološki ambulanti

Košir Jošt, Sergeja

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Title:	Zadovoljstvo pacientov v revmatološki ambulanti
Authors:	ID Košir Jošt, Sergeja (Author) ID Turk, Zmago (Mentor) More about this mentor... ID Tomšič, Matija (Comentor)
Files:	MAG_Kosir_Jost_Sergeja_2013.pdf (761,47 KB) MD5: 2B65120069253499E6E20216971C5699
Language:	Slovenian
Work type:	Master's thesis/paper
Typology:	2.09 - Master's Thesis
Organization:	FZV - Faculty of Health Sciences
Abstract:	Magistrsko delo je sestavljeno iz teoretičnega in empiričnega dela. Teoretičen del je namenjen teoretičnim izhodiščem raziskovalne naloge ter pomembnim slovenskim in mednarodnim dokumentom. V tem delu je predstavljen revmatoidni artritis, ki je kronična, vnetna revmatična bolezen. Opisana pa sta tudi kakovost v zdravstvu in zadovoljstvo pacientov, ki je eden od kazalcev kakovosti. Empirični del pa je namenjen ugotavljanju zadovoljstva bolnikov z revmatoidnim artritisom v Revmatološki ambulanti Kliničnega oddelka za revmatologijo Univerzitetnega kliničnega centra Ljubljana in primerjava z zadovoljstvom bolnikov z revmatoidnim artritisom v Revmatološki ambulanti v mestu Leeds v Veliki Britaniji. Prav tako v tem delu magistrske naloge ugotavljamo ali na zadovoljstvo bolnikov z revmatoidnim artritisom vpliva aktivnost bolezni (DAS28), funkcionalna motenost (PROMIS HAQ), trajanje bolezni in način zdravljenja bolezni. Raziskovalna metodologija: Pri izdelavi magistrske naloge smo uporabili metodo ankete in intervjuvanja, analizo in sintezo dobljenih podatkov ter primerjalno metodo. Kot instrument empiričnega dela raziskave smo uporabili raziskovalni vprašalnik. Anketirali smo prvih 100 zaporednih bolnikov z revmatoidnim artritisom, ki so obiskali revmatološko ambulanto v Ljubljani v obdobju od aprila do julija 2012. Rezultati: Ugotovljena stopnja zadovoljstva bolnikov z revmatoidnim artritisom v Revmatološki ambulanti Kliničnega oddelka za revmatologijo, Univerzitetnega kliničnega centra Ljubljana ter ugotovljena odvisnost njihovega zadovoljstva od aktivnosti bolezni (DAS28), funkcionalne motenosti (PROMIS HAQ), trajanja bolezni in načina zdravljenja bolezni. Sklep: Zadovoljstvo bolnikov z revmatoidnim artritisom v revmatološki ambulanti v Ljubljani, Slovenija je večje od zadovoljstva bolnikov z revmatoidnim artritisom v revmatološki ambulanti v Leeds-u, Velika Britanija. Zadovoljstvo bolnikov z revmatoidnim artritisom je odvisno od aktivnosti bolezni (DAS28), od funkcionalne motenosti (PROMIS HAQ) in od načina zdravljena bolezni, ni pa odvisno od trajanja bolezni.
Keywords:	bolnik, revmatoidni artritis, ambulanta, kakovost, zadovoljstvo
Place of publishing:	Maribor
Publisher:	[S. Košir Jošt]
Year of publishing:	2013
PID:	20.500.12556/DKUM-42679
UDC:	616-002.77:614.2(043.2)
COBISS.SI-ID:	1964964
NUK URN:	URN:SI:UM:DK:Q6RWFNNG
Publication date in DKUM:	25.11.2013
Views:	3377
Downloads:	461
Metadata:
Categories:	FZV
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Secondary language

Language:	English
Title:	PATIENT SATISFACTION IN THE RHEUMATOLOGY OUTPATIENT CLINIC
Abstract:	The Master’s thesis is divided into a theoretical and an empirical part. The theoretical part is aimed at providing the background for the research thesis, as well as elucidating important Slovene and International documentation. This part introduces rheumatoid arthritis, which is a chronic, inflammatory rheumatic disease. A description is included of the quality in the healthcare system and patient satisfaction, as one of the indicators of quality. The empirical part of the thesis has the goal of determining satisfaction of patients with rheumatoid arthritis in the Rheumatology Clinic of the Clinical Department of Rheumatology at the University Medical Center in Ljubljana and comparing this with the satisfaction of patients with rheumatoid arthritis in the Rheumatology Clinic in Leeds, UK. In the master’s thesis we evaluated whether the satisfaction of patients with rheumatoid arthritis was dependent on the effects of disease activity (DAS28), functional disability (PROMIS HAQ), disease duration and therapy. Research methodology: In order to achieve our goals, we used a questionnaire and the interviewing process, analysis and synthesis of obtained data and comparative methodology. As an empirical instrument, a research questionnaire was used. We questioned the first 100 consecutive patients whit rheumatoid arthritis, who arrived in the Rheumatology Clinic, Department of Rheumatology, University Medical Center, Ljubljana in the period from April until July 2012. Results: The degree of patient satisfaction in the Rheumatology Clinic of the Department of Rheumatology, University Medical Center Ljubljana was determined. The dependency of satisfaction was evaluated based on disease activity (DAS28), functional disability (PROMIS HAQ), disease duration and therapy. Conclusion: patients with rheumatoid arthritis in the Rheumatology Clinic, Department of Rheumatology, University Medical Center, Ljubljana were more satisfied than patients with rheumatoid arthritis in the Rheumatology Clinic in Leeds, UK. Satisfaction of patients with rheumatoid arthritis was dependent upon disease activity (DAS28), functional disability (PROMIS HAQ) and therapy, however was independent of disease duration.
Keywords:	patient, rheumatoid arthritis, clinic, quality, satisfaction

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