Nasilje nad zaposlenimi v nujni medicinski pomoči

Kelbič, Andreja

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Title:	Nasilje nad zaposlenimi v nujni medicinski pomoči
Authors:	ID Kelbič, Andreja (Author) ID Križmarić, Miljenko (Mentor) More about this mentor... ID Habjanič, Ana (Comentor)
Files:	MAG_Kelbic_Andreja_2013.pdf (1,31 MB) MD5: 747966A23D40AA6B83214767A94DB6FB
Language:	Slovenian
Work type:	Master's thesis/paper
Typology:	2.09 - Master's Thesis
Organization:	FZV - Faculty of Health Sciences
Abstract:	Nasilje je družbeni fenomen, ki se v raznoraznih oblikah pojavlja tudi v delovnem okolju. Opravljanje službe v Nujni medicinski pomoči je zaradi narave in obsega dela specifično področje, ki od posameznika v določenem trenutku zahteva primeren odziv na kritične situacije. Vsakodnevno se zaposleni srečujejo z emocionalno stresnimi dogodki, ob tem so pogosto izpostavljeni tudi nasilju uporabnikov nad njimi. Namen magistrskega dela je opredeliti nasilje, povzročeno s strani pacientov in njihovih svojcev v nujni medicinski pomoči ter raziskati pogostost tega pojava v službah NMP po Sloveniji. Uporabljena je bila kvantitativna metodologija, z vprašalnikom smo zbrali podatke na Reševalnih postajah in ambulantah NMP po Sloveniji. Zbrane podatke smo prikazali z grafično distribucijo. V vprašanju prostega odgovora, so anketirani zapisali svoje poglede in izkušnje z nasiljem. Ta del podatkov smo obdelali kvalitativno z analizo besedila in jih prikazali v tabeli. V rezultatih je razvidna velika prisotnost nasilja na delovnih mestih v NMP. Vsak posameznik nasilje doživlja in opredeljuje na svoj način. Kakšen bo odziv na nasilje je v veliki meri odvisno od izkušenj posameznika, saj se na podlagi le teh nauči spoprijemati z njimi. Zaposleni v NMP so mnenja, da so v času formalnega izobraževanja prejeli premalo informacij o nasilju na delovnih mestih in imajo občutek, da zaščite pred nasiljem nimajo. Za doseganje kulturne komunikacije v zdravstvu in učinkovite preventive pred nasiljem je potrebno v prvi vrsti nasilje prepoznati, ga ustrezno obravnavati, omogočiti pomoč za žrtve nasilja ter o nasilju voditi dosledno in natančno evidenco. Tematiko nasilja je potrebno vključiti v učne vsebine na šolah. S strani ministrstva poskrbeti za ustrezno zakonodajo dolžnosti in pravic vseh zaposlenih v zdravstvu.
Keywords:	nasilje, nujna medicinska pomoč, svojci in pacienti, medicinska sestra, zdravstvena nega
Place of publishing:	Maribor
Publisher:	[A. Kelbič]
Year of publishing:	2013
PID:	20.500.12556/DKUM-42891
UDC:	343.6:331.4:616-083.98(043.2)
COBISS.SI-ID:	1971364
NUK URN:	URN:SI:UM:DK:OEMIRH9Z
Publication date in DKUM:	06.01.2014
Views:	3619
Downloads:	380
Metadata:
Categories:	FZV
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Secondary language

Language:	English
Title:	Violence against staff in Emergency department
Abstract:	Violence is a common social phenomenon that occurs in all kinds of shapes in the work environment. Working area in emergency departments is specific because of the nature and extent of work in which from individual at a given moment requires an appropriate response to critical situations. Every day, employees are faced with emotionally stressful events while they are exposed to violence against them. The purpose of the thesis is to identify the violence of costumers caused by patients and their relatives in emergency services and to investigate the frequency of this phenomenon in the emergency medical services near Slovenia. Quantitative methodology was used. Survey questionnaires were sent across different Paramedic centres and emergency services in Slovenia. The collected data have been shoved with graphical distribution. The questionnaire ended with an optional unstructured question, where the respondents could express their experiences of violence during their work. These results were processed with text analysis and are presented in table. Results show the large presence of violence in the workplace in emergency medical services. Each individual is experiencing violence and defines its own way. What will be the response to the violence has largely depended on the experience of the individual. By these experiences depends how individual will deal with them. Employees of the NMP have opinion that at the time of formal education received little information about violence in the workplace and have a feeling that they have no protection against violence. In order to achieve cultural communication in health care and effective prevention of violence is a necessary at first of all recognize violence, appropriate dealing with them and to enable support for victims of domestic violence and keeping full and accurate records about violence. Violence must be included in the curriculum of schools. Ministry should provide appropriate law rights and duties of all employees in health sector and patients also.
Keywords:	violence, emergency medical aid, relatives and patients, nurse, nursing care

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