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Title:ANALIZA KAKOVOSTI STORITEV PRIREDITVE NOČ ČAROVNIC PRI GRADU NA GORIČKEM
Authors:ID Špilak, Metka (Author)
ID Gomišček, Boštjan (Mentor) More about this mentor... New window
Files:.pdf VS_Spilak_Metka_2014.pdf (1,18 MB)
MD5: EF2287AE585DEA3CD18904698E775978
 
Language:Slovenian
Work type:Undergraduate thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:Namen naloge je bila raziskava o tradicionalni prireditvi Noč čarovnic, ki se je leta 2011 zadnjič odvijala na prireditvenem prostoru pri Gradu na Goričkem in se nato zaradi spora organizatorjev prekinila. S pomočjo dveh anketnih vprašalnikov smo želeli ugotoviti zadovoljstvo obiskovalcev prireditve in društev, ki so na prireditvi sodelovala. Načeloma so bili obiskovalci prireditve Noč čarovnic s kakovostjo storitev na sami prireditvi zadovoljni, kar je razvidno tudi iz končne ocene. Kakovost storitev društev je bila ocenjena s povprečno oceno 4,3, skupna ocena kakovosti prireditve pa je bila ocenjena z oceno 4,4, kar je zelo dobra ocena za prireditev, ki se žal ne odvija več. Na podlagi rezultatov, ki smo jih dobili, smo podali predloge za izboljšave. Predlagamo, da vsi vpleteni v spor, zaradi katerega je bila prireditev odpovedana, ta spor čimprej zgladijo in poskrbijo, da se bo prireditev ponovno organizirala. Če bi se prireditev odvijala na istem prireditvenem prostoru, bi bilo s tem zadovoljnih 96% anketiranih obiskovalcev, ki jim je bil všeč prireditveni prostor v parku pred gradom.
Keywords:kakovost prireditve, kakovost storitev, zadovoljstvo obiskovalcev, projektno delo, organizacija prireditve
Place of publishing:Maribor
Year of publishing:2014
PID:20.500.12556/DKUM-43668 New window
COBISS.SI-ID:7276819 New window
NUK URN:URN:SI:UM:DK:SNZHQQY7
Publication date in DKUM:08.04.2014
Views:2035
Downloads:218
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Secondary language

Language:English
Title:ANALYSIS OF SERVICE QUALITY OF HALLOWEEN EVENT IN THE VILLAGE GRAD IN GORIČKO REGION
Abstract:The purpose of this Diploma Thesis was to study the traditional Halloween event, which was last held in 2011 at the venue in the village Grad in Goričko region and was then, due to a dispute of organizers, suspended. With the help of two questionnaires we wanted to determine visitors' satisfaction with the event and satisfaction of associations that participated in the event. In principle, the visitors of the Halloween event were satisfied with the quality of the service, which is also reflected in the final score. Quality of associations' service was assessed with an average rating of 4.3, total quality score of the event was estimated with rating 4.4, which is a very good score for the event that does not take place anymore. Based on the results that we received, we submitted suggestions for improvements. We suggest that everyone involved in the dispute, which led to the event cancellation, sort out the dispute as soon as possible and ensure that the event will be organized again. Should the event be held at the same venue, 96 % of surveyed visitors, who liked the event venue in the park in front of the castle, would be satisfied.
Keywords:quality of the event, quality of service, visitor satisfaction, project work, organisation of the event


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