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Title:KAKOVOST IZOBRAŽEVANJA POSADK V PODJETJU ADRIA AIRWAYS
Authors:ID Pučnik, Lea (Author)
ID Gomišček, Boštjan (Mentor) More about this mentor... New window
Files:URL UNI_Pucnik_Lea_2014.pdf (3,34 MB)
MD5: 3FC13C09F624577DB672B4BDB3CDEA29
 
Language:Slovenian
Work type:Undergraduate thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:Diplomsko delo obravnava kakovost izobraževanja posadk v podjetju Adria Airways. V diplomskem delu je predstavljen vpliv kakovosti izobraževanja na ključne procese v podjetju. Osrednji del preučevanja diplomskega dela se navezuje na celoten način in potek procesa, vključujoč polet letala ter druge dejavnosti, ki potencialno vplivajo na varnost. Raziskava, ki je predstavljena v empiričnem delu diplomskega dela, temelji na podatkih, ki smo jih pridobili s pomočjo ankete, izvedene v mesecu februarju 2014, v katero so bili vključeni redno zaposleni in študentje, ki opravljajo delo člana kabinskega osebja v podjetju Adria Airways. Anketo je rešilo 37 anketirancev. Rezultati raziskave so pokazali, da je 41 % anketirancev mnenja, da se jim letne evakuacije, ki jih opravljajo v Adrii Airways, ne zdijo tako zelo uporabne kot tiste, ki jih opravljajo vsaka tri leta v Lufthansi. Rezultati so ravno tako pokazali, da 38 % anketirancev ni seznanjenih s spremembo zakona v mesecu marcu leta 2013, ki prinaša novosti v zvezi z veljavnostjo in uporabnostjo potrdila člana kabinskega osebja. Ključni del pri ocenjevanju kakovosti izobraževanja v podjetju Adrie Airways so bila vprašanja, ki so vključevala subjektivno oceno o usposobljenosti kabinskega osebja za izvajanje vsakodnevnih nalog in nalog v pimeru izrednih situacij. Kot je razvidno iz rezultatov raziskave, so anketiranci mnenja, da so dovolj usposobljeni za izvajanje vsakodnevnih nalog. Podobne ugotovitve veljajo tudi za primere izrednih situacij, saj je 94 % anketirancev izrazilo, da se počutijo dovolj usposobljene za izvajanje teh delovnih nalog. V okviru diplomskega dela smo izpostavili nekatera ključna področja izboljšav. Predlagali smo: (1) spremembo poteka evakuacij, ki bi omogočila terminsko uskladitev izvedbe vaj; (2) izboljšave na področju e-izobraževanja, ki se nanašajo na izvedbo teoretičnega dela izobraževanja; (3) boljšo seznanitev zaposlenih o izrednih situacijah ter o vseh novostih, ki se tičejo priročnikov za člane kabinskega osebja.
Keywords:kakovost, izobraževanje posadk, varnost, kabinsko osebje, licenca
Place of publishing:Maribor
Year of publishing:2014
PID:20.500.12556/DKUM-43984 New window
COBISS.SI-ID:7287827 New window
NUK URN:URN:SI:UM:DK:NOONKPYW
Publication date in DKUM:08.05.2014
Views:2152
Downloads:140
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Secondary language

Language:English
Title:QUALITY OF CABIN CREW TRAINING IN ADRIA AIRWAYS
Abstract:The Diploma Thesis deals with the quality of Adria Airways crew education and training. It features how the quality of education and training influences the key processes within the company. The central part of the Thesis refers to the entire way and course of the education and training process, including the flight and other activities that have a potential influence on safety. The research presented in the empirical part of the Thesis is based on data acquired by means of a survey conducted in February 2014. A total of 37 full-time employees and students working as members of Adria Airways cabin crew took part in the survey. The research results have shown that 41 % of the surveyed believe that annual evacuations performed by Adria Airways do not seem as practical as the ones done on a triennial basis by Lufthansa. The results have also shown that 38 % of the surveyed are not acquainted with the changes of legislation from March 2013, which brought novelties in the area of cabin crew license validity and applicability. The key part in assessing the quality of Adria Airways educational and training programmes were questions which contained a subjective estimate on cabin crew qualifications in performing every-day tasks and emergency tasks. From the survey results it is clear that the surveyed believe their qualifications are adequately met in terms of performing every-day tasks. In the case of emergency tasks, the survey results are similar, as 94 % of the surveyed say they feel they are adequately qualified for performing such tasks. Some key areas for improvement are put forward in the Thesis. The following is proposed: (i) a change in the course of evacuations, which will allow for better time management of the evacuation exercises, (ii) improvements in the area of e-learning, which relate to the execution of theoretical education, and (iii) making sure the employees are better informed about emergency situations and changes in cabin crew manuals.
Keywords:quality, crew education and training, security, cabin crew, license


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