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Title:PRENOVA PROCESA ODVZEMA KRVI V UKC MARIBOR
Authors:ID Jevšnikar, Bernarda (Author)
ID Kern, Tomaž (Mentor) More about this mentor... New window
Files:.pdf MAG_Jevsnikar_Bernarda_2014.pdf (4,01 MB)
MD5: 393968310CE4F2B25FF4570D119E2782
 
Language:Slovenian
Work type:Master's thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:V magistrskem delu se ukvarjamo s pregledom in prenovo laboratorijske predanalitske faze, ki poteka od naročila laboratorijske preiskave do vhoda biološkega materiala v laboratorij. Ta pred-predanalitska faza spada v začetni del procesa odvzema krvi ter je najmanj poznana in raziskana. Njena organiziranost vpliva na laboratorijske rezultate, ti pa na nadaljnje postopke, ki vplivajo na zdravljenje. Z raziskavo pokažemo, da je na osnovi zbiranja kazalnikov in merjenja predanalitske faze možno določiti kritične točke procesa, ter predlagamo spremembe. Prikažemo tudi izboljšave in prenovljen proces ter izračunamo stroške obstoječega stanja in prenovljenega procesa.
Keywords:prenova procesov, predanalitske neskladnosti, čas izvedbe analize, kazalniki kakovosti, kritična vrednost, odvzem krvi
Place of publishing:Maribor
Year of publishing:2014
PID:20.500.12556/DKUM-44279 New window
COBISS.SI-ID:7311891 New window
NUK URN:URN:SI:UM:DK:GAG2DBZ0
Publication date in DKUM:03.07.2014
Views:2319
Downloads:426
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Secondary language

Language:English
Title:BLOOD COLLECTION PROCESS REDESIGN IN UKC MARIBOR
Abstract:Business process re-engineering is an approach for redesigning the way work is done to better support the organization's mission and reduce costs. In this master thesis we redesign the process of the laboratory preanalytical phase from the begining of the phase in the medical departmens to the enter of the biological samples in the clinical laboratory. This phase is a part of the total laboratory testing cycle and so called pre-preanalytical phase. The pre-preanalytical phase is the most unknown but also important because of its impact on the laboratory results. We built the workflow of the phase and measured preanalitical indicators. We determined critical points and weaknesses of the flow. We suggested improvements, we made process reingeneering and we also calculated the costs of old and rebuilt process.
Keywords:preanalytical errors, process reingeneering, turn around time, quality indicators, critical value, blood collection


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