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Title:POVEZANOST AKTIVNOSTI ŽIVALSKEGA VRTA LJUBLJANA Z INTERESI OBISKOVALCEV
Authors:ID Krševan, Ines (Author)
ID Šprajc, Polona (Mentor) More about this mentor... New window
Files:.pdf UNI_Krsevan_Ines_2014.pdf (1,95 MB)
MD5: DE05A7503FB5EAE1206E56BFB72C1F6E
 
Language:Slovenian
Work type:Undergraduate thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:Hitremu tempu življenja navkljub, se trudimo, da bi vsak dan izkoristili kar se le da maksimalno. Velik del tega tempa je tudi aktivno preživljanje prostega časa, v katerem se želimo med drugim izpopolniti in izobraziti na različnih področjih, ob tem pa se hkrati zabavati. Veliko ljudi pomirja in sprošča narava, živali, zato se velikokrat v prostem času odpravijo v hribe, na morje, nemalokrat pa zaidejo tudi v raznorazne naravovarstvene institucije, kot je na primer Živalski vrt v Ljubljani. Interesi so seveda različni, ob vsakem ponovnem obisku iste institucije je želja potrošnika, da pridobi nove izkušnje, znanje in spomine. Primarni cilj diplomskega dela je, raziskati do katere mere so dodatne aktivnosti Živalskega vrta povezane z različnimi interesi obiskovalcev. Diplomsko delo je sestavljeno iz dveh delov. V prvem delu so opredeljene teoretične osnove marketinškega spleta, ciljno trženje in kakovost storitev s poudarkom na predstavitvi pedagoških storitev Živalskega vrta Ljubljana. V drugem delu je predstavljena raziskava, ki smo jo opravili med obiskovalci dodatnih pedagoških programov Živalskega vrta Ljubljana, na podlagi katerih smo odgovorili na naše hipoteze. Zanimalo nas je v kolikšni meri so ljudje zadovoljni z aktivnostmi, ki se izvajajo v Živalskem vrtu Ljubljana in kaj bi jih pripravilo do tega, da bi vrt obiskovali bolj pogosto. Na koncu smo ponudili konkretne rešitve na probleme, ki so jih v raziskavi izpostavili anketirani.
Keywords:aktivnosti Živalskega vrt Ljubljana, izobraževanje, marketinški splet, interesi obiskovalcev
Place of publishing:Kranj
Year of publishing:2014
PID:20.500.12556/DKUM-44520 New window
COBISS.SI-ID:7302931 New window
NUK URN:URN:SI:UM:DK:XPL3REDS
Publication date in DKUM:23.06.2014
Views:1449
Downloads:144
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Secondary language

Language:English
Title:CONNECTION OF ZOO LJUBLJANA ACTIVITIES WITH IT'S VISITORS INTERESTS
Abstract:In spite of the fast pace of life, we try to seas every day as much as possible. Much of this pace is also active leisure time, in which we try to improve and educate ourselves in various fields. Many people are feeling calm and relaxed near nature, animals, which is why they often spend their spare time hiking in the mountains, visiting to seaside, etc. Meanwhile, they also visit all kinds of institutions established to preserve wildlife, such as the Zoo in Ljubljana. Interests are of course different, which is why costumers desire different experience, knowledge and memories each time they revisit the same institution. The thesis is composed of two parts. In the first part, we have defined theoretical basis of the marketing mix, target marketing and quality of service, with an emphasis on the presentation of educational services of Zoo Ljubljana. The second part of the thesis presents the survey, which was conducted among visitors of additional educational programs of Zoo Ljubljana. The analysis of acquired data derived the necessary answers to our hypothesis. We were interested in the satisfaction with the activities carried out in the Zoo Ljubljana. We also wanted to know, how to make activities more attractive, all with a purpuse of increasing the number of visitors. In the end, we offer concrete solutions to the problems, which have been highlighted by the survey’s respondents.
Keywords:Zoo Ljubljana activities, education, marketing mix, visitors interests


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