PREOBLIKOVANJE POŠTNEGA OMREŽJA V POŠTI SLOVENIJE

Hozjan, Monika

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Title:	PREOBLIKOVANJE POŠTNEGA OMREŽJA V POŠTI SLOVENIJE
Authors:	ID Hozjan, Monika (Author) ID Težak, Sergej (Mentor) More about this mentor... ID Radinja, Bojan (Comentor)
Files:	UNI_Hozjan_Monika_2014.pdf (2,21 MB) MD5: 86FCC54D4D9327889551299EBF9191C0
Language:	Slovenian
Work type:	Undergraduate thesis
Typology:	2.11 - Undergraduate Thesis
Organization:	FGPA - Faculty of Civil Engineering, Transportation Engineering and Architecture
Abstract:	Diplomsko delo teoretično obravnava stanje poštnega omrežja v Pošti Slovenije ter prikazuje možnosti učinkovite izboljšave za zmanjševanje stroškov družbe s projektom Optimizacija poštnega omrežja. Projekt Optimizacija poštnega omrežja zagotavlja Pošti Slovenije dolgoročno vzdržno, stabilno in uspešno poslovanje. Cilj projekta je učinkovitejše poslovanje oz. lažje in boljše prilagajanje potrebam uporabnikov ter poslovnim potrebam, ki so posledica sprememb okolja in navad uporabnikov. Pošta Slovenije v okviru projekta izvaja proces preoblikovanja stalnih pošt v pogodbene pošte in še pred tem centralizacijo dostave. Pogodbena pošta je ena izmed organizacijskih oblik pošte, ki načeloma deluje enako kot druge pošte in v diplomski nalogi je največ pozornosti namenjeno prav njej. Medsebojne primerjave z dolgoletnimi mednarodnimi izkušnjami drugih evropskih držav in dobre prakse kažejo, da so pogodbene pošte učinkovita in ekonomična oblika ponudbe storitev tako za izvajalca univerzalne poštne storitve kot tudi za pogodbene izvajalce in seveda predvsem za uporabnike poštnih storitev. Ker so pogodbene pošte v Sloveniji še relativna novost, smo z anketno raziskavo želeli preveriti, kako so sprejete med krajane in na koncu ocenili njihovo zadovoljstvo. Zaključimo lahko, da je splošen vtis anketirancev s pogodbenimi poštami pozitiven.
Keywords:	pošta, poštni promet, poštno omrežje, pogodbene pošte, analiza zadovoljstva uporabnikov na pogodbenih poštah
Place of publishing:	Maribor
Publisher:	[M. Hozjan]
Year of publishing:	2014
PID:	20.500.12556/DKUM-44597
UDC:	656.801(043.2)
COBISS.SI-ID:	18031382
NUK URN:	URN:SI:UM:DK:I6ARDPTB
Publication date in DKUM:	27.06.2014
Views:	2611
Downloads:	231
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Categories:	KTFMB - FG
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Secondary language

Language:	English
Title:	TRANSFORMATION OF THE POSTAL NETWORK OF POŠTA SLOVENIJE
Abstract:	Thesis deals theoretically with the state of the postal network in the Post of Slovenia and shows the possibility of effective improvements to reduce the costs of society, with the project Optimization of the postal network. Project Optimization of the postal network provides the Post of Slovenia long-term sustainability, stable and successful business. Project objective is more efficient operation of business, easier and better adaptation to the needs of users, as well as business needs, which result from changes in the environment and habits of users. Post of Slovenia is implementing the transformation process of permanent post offices in to contract post units, within the framework of the project, and prior to that, centralization of delivery. Contract post unit is one of the organizational forms of post offices that in principle work the same as other post offices. The thesis is focused on them. Mutual comparisons with years of international experience in other European countries and good practice examples suggest, that contractual postal units are efficient and economical form of supply of services for the universal postal service provider, as well as contractors and, of course, especially for users of postal services. Since the contract postal units in Slovenia are relative novelty, we wanted to examine with a survey how the contract postal units are accepted among locals and ultimately assess their satisfaction. It can be concluded, that the overall impression of respondents to contract post units is positive.
Keywords:	mail, postal traffic, postal network, contract post units, analysis of customer satisfaction in contract post units

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