Delovanje dispečerske službe v nujni medicinski pomoči

Vesenjak, Davorin

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Title:	Delovanje dispečerske službe v nujni medicinski pomoči
Authors:	ID Vesenjak, Davorin (Author) ID Koželj, Anton (Mentor) More about this mentor...
Files:	VS_Vesenjak_Davorin_2014.pdf (908,24 KB) MD5: 055F8DA79B345C1EE08FC50C5AFDAA4F
Language:	Slovenian
Work type:	Undergraduate thesis
Typology:	2.11 - Undergraduate Thesis
Organization:	FZV - Faculty of Health Sciences
Abstract:	Dispečerska služba v zdravstvu je pomemben del celotnega sistema Nujne medicinske pomoči. Naloga dispečerske službe v zdravstvu je sprejem klica o nenadnem dogodku, ki potrebuje intervencijo zdravstvenih služb na terenu, določanje prioritete sprejetim obvestilom (klicem) in aktiviranje ustreznih zdravstvenih intervencijskih ekip glede na naravo in lokacijo dogodka. Pravilne in natančne informacije veliko pripomorejo k zagotovitvi najhitrejše in strokovno najboljše prve pomoči v danih okoliščinah. Istočasno pa mora dispečer ohranjati kontakt z osebami, ki posredujejo podatke in jih z razumljivimi napotki voditi kako naj ukrepajo in izvajajo prvo pomoč do prihoda ekipe nujne medicinske pomoči. Namen diplomskega dela je bilo predstaviti delovanje dispečerske službe v Nujni medicinski pomoči Maribor, ter primerjati delovanje različnih zdravstvenih dispečerskih služb v Sloveniji. Z raziskavo smo ugotovili glavne težave in probleme s katerimi se srečujejo dispečerji zaposleni v Zdravstvenem domu Dr. Adolfa Drolca Maribor organizacijske enote Nujne medicinske pomoči. Rezultati raziskave so pokazali, da dispečerji za opravljanje dela nujno potrebujejo protokole. Protokoli so potrebni za kakovostno obravnavo sprejetega klica in na podlagi le tega pravilnega ukrepanja po sprejetju nujnega klica. Tudi trenutna tehnološka opremljenost dispečerskega centa je zastarela in bi bilo nujno potrebno investirati v prenovo celotnega dispečerskega sistema. Zaskrbljujoče pa je tudi popolna odsotnost izobraževanj iz področja dispečerije. Sprejem klica pomembno vpliva na začetek in potek intervencije pri nujnih dogodkih na terenu. Z uvedbo enotnega dispečerskega sistema bo poenotena in standardizirana obravnava nujnih klicev. V prihodnje si želimo, da bi dispečerski sistem v Sloveniji doživel preporod. Morda bo na le-to vplivala izgradnja urgentnih centrov pri slovenskih bolnišnicah, ki so vključene v sistem nujne medicinske pomoči.
Keywords:	dispečer, dispečerska služba, nujna medicinska pomoč, sprejem klica
Place of publishing:	Maribor
Publisher:	[J. Plut]
Year of publishing:	2014
PID:	20.500.12556/DKUM-46071
UDC:	614.253.5
COBISS.SI-ID:	2063524
NUK URN:	URN:SI:UM:DK:FMXZBZTT
Publication date in DKUM:	12.12.2014
Views:	2116
Downloads:	393
Metadata:
Categories:	FZV
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Secondary language

Language:	English
Title:	Operation of the dispatch service in emergency medical sevice
Abstract:	Dispatching department of health care is an important part of the whole system of emergency medical assistance. The task of dispatcher service in the health sector is receiving a call about a sudden event that requires intervention by the health services on the field, determining the priorities adopted a notice (a call), and activating appropriate medical intervention teams depending on the nature and location of the event. Correct and accurate information much help to ensure the fastest and best professional first aid in the circumstances. At the same time, the dispatcher must maintain contact with persons who provide information and lead them to understandable information on how to act and perform first aid until the arrival of emergency medical services. The aim of the diploma was to present the work field of dispatcher service in the emergency department of Health Centre Maribor and compare the operation of the control of various health services in Slovenia. With our research we found the main difficulties and problems faced by dispatchers employed in the emergency department of the Health Centre Dr. Adolf Drolca. The results showed that dispatchers need some protocols for performing their work. Protocols are needed for quality treatment of accepted call and on the basis of that the correct action after taking some urgent call. Even the current technological equipment dispatcher centers are obsolete and need to be necessarily to invest in the renovation of the entire system of dispatcher. Our concern is the complete lack of training in the field of dispatcher. Answering on a call has significant impact on the onset and course of interventions in emergency events on the field. With the introduction of the uniform dispatching system will be unified and standardized treatment of emergency calls. In the future, we want to that dispatching system in Slovenia experienced a revival. Maybe it will this affect the construction of emergency medical centers in Slovenian hospitals, which are included in the system of emergency medical aid.
Keywords:	dispatcher, dispatch service, emergency medical service, answering a call

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