PRENOVA KLJUČNIH PROCESOV ZAVODA ORTHOS PO PRINCIPIH VITKOSTI

Benedičič Peternel, Vanja

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Title:	PRENOVA KLJUČNIH PROCESOV ZAVODA ORTHOS PO PRINCIPIH VITKOSTI
Authors:	ID Benedičič Peternel, Vanja (Author) ID Roblek, Matjaž (Mentor) More about this mentor...
Files:	UN_Benedicic_Peternel_Vanja_2014.pdf (1,35 MB) MD5: 3B41C95E06DD115861AE6D4F52EB8492
Language:	Slovenian
Work type:	Bachelor thesis/paper
Organization:	FOV - Faculty of Organizational Sciences in Kranj
Abstract:	Diplomsko delo vsebuje teoretični in empirični del. V teoretičnem delu smo najprej opredelili osnove poslovnih sistemov in poslovnih procesov. Vključili smo prenovo ključnih delovnih procesov in primerne metode prenove. Odločili smo se, da procese prenovimo po principih vitkosti, zato smo vitko proizvodnjo podrobneje opisali od njenega prvega pojava do vpeljave vitkosti v storitveno dejavnost, natančneje v zobozdravstvo. Poiskali smo uspešen primer vpeljave vitkosti v zobozdravstvo v tujini in se v empiričnem delu zgledovali po omenjenem modelu. Principe vitkosti smo poskušali vpeljati v zasebni Zavod za ortodontijo in maksilofacialno ortopedijo Orthos. Analizo obstoječega stanja smo razdelili v dva sklopa. Prvi sklop je temeljil na analizi in prenovi procesov po metodi SMED, drugi pa po metodi 5S. V prvem sklopu smo poiskali procese, ki so najpomembnejši povzročitelji zamud v delovnih procesih. Z zmanjšanjem oz. odpravo zamud smo poskušali še izboljšati ortodontsko oskrbo pacienta. Pripravili smo dva scenarija, po katerih bi lahko zmanjšali zamude, izpostavljene delovne procese pa smo standardizirali in jim logično prerazporedili opravila. V drugem sklopu smo v Zavodu po metodi 5S poiskali primere, za katere prav tako menimo, da so potrebni izboljšave. V tem sklopu gre predvsem za izboljšanje celostne podobe Zavoda, organiziranja v Zavodu in standardizacije različnih opravil. V zadnjem delu diplomske naloge smo predstavili predloge in rešitve, za katere menimo, da bodo ob pripravljenosti zaposlenih na sodelovanje z manjšim vložkom bistveno pripomogli k boljši pretočnosti oz. odpravi zamud pri delovnih procesih in hkrati v zadovoljstvo pacienta izboljšali celostno podobo Zavoda Orthos.
Keywords:	poslovni procesi, vitko razmišljanje, zobna in čeljustna ortopedija, SMED, 5S
Place of publishing:	Kranj
Year of publishing:	2014
PID:	20.500.12556/DKUM-47107
COBISS.SI-ID:	7399955
NUK URN:	URN:SI:UM:DK:HGYVXDOW
Publication date in DKUM:	29.01.2015
Views:	1517
Downloads:	192
Metadata:
Categories:	FOV
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Secondary language

Language:	English
Title:	BUSINESS PROCESS REENGINEERING BY INTEGRATING LEAN PRINCIPLES AT INSTITUTE ORTHOS
Abstract:	The diploma paper contains theoretical and empirical part. In the theoretical part, we first defined the basics of business systems and business processes. We included the renovation of key business processes and appropriate methods of renovation. We decided to renovate the processes according to the lean principles and therefore the lean manufacturing is described in more detail - since it first appeared to its introduction in the service sector, specifically in dentistry. We identified a successful example of introducing lean principles in dentistry abroad. The empirical part is inspired by the above mentioned model. We tried to introduce the lean principles in private Institute for orthodontics and maxillofacial orthopaedics Orthos. The analysis of current situation was divided into two parts. The first one is based on the analysis and renovation of processes according to SMED method whereas the second one according to 5S method. In the first part we found the processes that are the main cause of delays in work processes. By reducing or eliminating delays we tried to improve the orthodontic patient care. We prepared two scenarios that would reduce the delay, we also standardised the exposed working processes and rearranged them. In the second part we found some examples in Institute for orthodontics and maxillofacial orthopaedics Orthos according to 5S method and we believe that they need to be improved. The second part of the diploma paper focuses mainly to the improvement of the corporate identity of the Institute, organizing in the Institute and the standardisation of various forms. The last part of the diploma paper presents some suggestions and solutions which will contribute to the elimination of the delay of work process provided that the employees are willing to cooperate. At the same time this will improve the corporate identity of the Institute resulting in satisfied patients.
Keywords:	business processes, lean thinking, orthodontics, SMED, 5S

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