| Naslov: | Expected service quality measurement in tourism higher education |
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| Avtorji: | ID Marković, Suzana (Avtor) |
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| Datoteke: |  http://www.dlib.si/details/URN:NBN:SI:DOC-3KN407V8
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| Jezik: | Angleški jezik |
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| Vrsta gradiva: | Delo ni kategorizirano |
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| Tipologija: | 1.02 - Pregledni znanstveni članek |
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| Organizacija: | EPF - Ekonomsko-poslovna fakulteta
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| Opis: | This paper starts with background theory and the outlines the results of an exploratory study conducted on students at the Faculty of Tourism and Hospitality Management in Opatija (Croatia). The aims of the study are to: (1) provide a brief review of the existing tools for measuring students' experience, (2) assess students' expectations of service quality in tourism higher education, (3) test the reliability of a modified SERVQUAL scale, (5) establish the number of dimensions of service quality in tourism higher education. This study has contributed to knowledge about the service quality construct in tourism higher education in Croatia by refining and developing the SERVQUAL scale. |
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| Ključne besede: | storitve, kvaliteta, statistična analiza, analiza, visoko šolstvo, Hrvaška |
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| Založnik: | Društvo ekonomistov Maribor |
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| Leto izida: | 2006 |
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| Št. strani: | str. 86-95 |
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| Številčenje: | Letn. 52, št. 1/2 |
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| PID: | 20.500.12556/DKUM-52909  |
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| UDK: | 658.562:378(497.5) |
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| COBISS.SI-ID: | 8559388 |
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| ISSN pri članku: | 0547-3101 |
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| NUK URN: | URN:SI:UM:DK:BDZSQJLS |
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| Datum objave v DKUM: | 10.07.2015 |
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| Število ogledov: | 1532 |
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| Število prenosov: | 39 |
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| Metapodatki: |    |
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| Področja: | Ostalo
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