POZITIVNI KONFLIKTI V ORGANIZACIJI

Štamcar, Urša

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Title:	POZITIVNI KONFLIKTI V ORGANIZACIJI
Authors:	ID Štamcar, Urša (Author) ID Miglič, Gozdana (Mentor) More about this mentor... ID Marič, Miha (Comentor)
Files:	VS_Stamcar_Ursa_2015.pdf (1,48 MB) MD5: 9CA99F248BACEB63DF5ADCAD4BBA0763
Language:	Slovenian
Work type:	Bachelor thesis/paper
Organization:	FOV - Faculty of Organizational Sciences in Kranj
Abstract:	Konflikti so del našega življenja. Z njimi se srečujemo tako v zasebnem, kot tudi v poslovnem življenju. Konflikt je lahko pozitiven ali pa negativen, to je odvisno od tega ali ima manager ustrezno znanje, da bo na konflikt gledal iz pozitivne strani in iz njega izvlekel koristi, ki bodo koristile organizaciji. Konflikt je lahko odličen motivator, iskalec novih idej in utrjevalec odnosov med zaposlenimi. Samo diplomsko delo je sestavljeno iz dveh delov iz teoretičnega in empiričnega dela. V teoretičnem delu je predstavljen pojem konflikta, vrste konfliktov, pozitivne strani konfliktov ter vzroki in načini reševanja konfliktov. V empiričnem delu pa smo raziskali, ali se zaposleni izogibajo izražanju stališč in pogledov, da to ne bi pripeljalo do konflikta. Rezultati, ki smo jih pridobili v raziskovalnem delu, so pokazali, da največ zaposlenih najpogosteje včasih izraža svoja stališča in poglede. Rezultat je bil zelo dober, saj nihče od zaposlenih ni navedel, da svojih stališč in pogledov na svojem delavnem mestu ne izraža. Ugotovili smo, da se več kot polovica zaposlenih izogiba izražanju stališč, najpogosteje včasih le zaradi tega, ker bi jih to lahko pripeljalo do konfliktne situacije. Seveda mora vsak zaposleni izražati svoje poglede in stališča, vendar le takrat, ko bo to za organizacijo imelo koristi in ko je v njih prepričan. Konflikti nastajajo v vseh organizacijah oziroma podjetjih in med vsemi zaposlenimi, nas pa je zanimalo, kje se pojavljajo najpogosteje: ali je to med sodelavci, ki so na hierarhični lestvici uvrščeni na isto raven; ali je to med nadrejenim in podrejenim. Pridobljeni rezultati so pokazali, da zaposleni najpogosteje pridejo v konflikt s sodelavcem, ki je uvrščen na isto raven v hierarhični lestvici, medtem ko z nadrejenim skoraj nikoli ne pridejo v konflikt. Konflikti lahko nastanejo iz različnih vzrokov, mi pa smo preverili, kateri je glavni vzrok za njihov nastanek. Predvidevali smo, da je najpogostejši vzrok za nastanek konfliktov nepravilna komunikacija. Zaradi komuniciranja preko sodobne tehnologije se v komunikaciji dokaj hitro lahko pojavijo nepravilnosti. Na podlagi rezultatov pa smo tudi potrdili, da je najpogostejši vzrok za nastanek konfliktov med zaposlenimi nepravilna komunikacija.
Keywords:	konflikt, zaposleni, izražanje stališč, komunikacija
Place of publishing:	Maribor
Year of publishing:	2015
PID:	20.500.12556/DKUM-54213
COBISS.SI-ID:	7472403
NUK URN:	URN:SI:UM:DK:2RSXDFGR
Publication date in DKUM:	16.09.2015
Views:	2811
Downloads:	319
Metadata:
Categories:	FOV
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Secondary language

Language:	English
Title:	POSITIVE CONFLICT IN ORGANIZATION
Abstract:	Conflicts are part of our life. We meet them in private as well as in business life. Conflict can be positive or negative, depending on manager’s appropriate knowledge to see the conflict from the positive side and pull benefits from it that could be beneficial to the organization. Conflict can be excellent motivator, seeker of new ideas and strengthener of employee relationships. Diploma thesis contains two parts: theoretical and empiric. Theoretical part presents conflict as a notion, types of conflicts, positive sides of conflicts, causes and modes of solving the conflicts. Empirical part contains research in which we researched if employees avoid expressing making points and their views, so that they don't lead to conflict. Results we obtained in research show that most of employees sometimes express their points and views. Results were very good because no employee stated that they don't express their points and views on workplace. We also found out that more than half of employees avoid expressing points, most often because it would lead to conflict situation. Of course every employee must express their points and views but only when it will be beneficial to organization and when they believe in them. Conflicts occur in every organization or business and between all employees. We were most interested where conflicts occur most often; whether it is between employees on same level on the hierarchy scale or between superiors and subordinates. Results we obtained shows that employees most often come in conflict with co-worker who is on the same level on hierarchic scale and that most often they never come in conflict with superior. Also we found out that employees more often come in conflict with co-worker who is on the same level on hierarchic scale than with their superior. Conflicts can occur from different reasons; we checked which the main reason for conflict formation is. We assumed that the most common reason is improper communication because communicating through modern technology can quickly lead to irregularities. Based on the results we found out that most often cause for conflict formation between employees is improper communication.
Keywords:	conflict, employee, expressing views, communication

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