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Title:Predlog prenove procesa priprave zavarovalne ponudbe
Authors:ID Celar, Blaž (Author)
ID Urh, Benjamin (Mentor) More about this mentor... New window
Files:.pdf VS_Celar_Blaz_2015.pdf (1,09 MB)
MD5: CC5833A3210B6689206B20AD182650B2
 
Language:Slovenian
Work type:Bachelor thesis/paper
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:V diplomski nalogi smo obravnavali področje prenove poslovnih procesov v podjetju Zavarovalnica Triglav, d.d., OE Kranj, kjer smo opravljali strokovno prakso. V obstoječem stanju smo opravili posnetek stanja poslovnega procesa priprave zavarovalne ponudbe v primeru povpraševanje zavarovalnega posrednika. V kritični analizi smo spoznali, da prihaja do nepotrebnih zastojev v procesu priprave zavarovalne ponudbe, saj v primeru, kjer zavarovalni komercialist nima pooblastila za prevzem rizika in ne more takoj pripraviti zavarovalne ponudbe, izgublja čas s čakanjem na odločitev prevzemnikov rizika z višjih nivojev. V predlogu prenove procesa priprave zavarovalne ponudbe smo podali več rešitev za izboljšanje kakovosti poslovanja, skrajšanje časa priprave ponudbe, razbremenitev delovnega mesta zavarovalni komercialist in posledično zmanjšanje finančnih stroškov procesa priprave zavarovalne ponudbe. V zaključku diplomske naloge smo podali možnost razširitve našega predloga, ki ga podjetje lahko vključi v svoje procese.
Keywords:prenova procesa, priprava zavarovalne ponudbe, posredovanje ponudb, prodaja zavarovanj
Place of publishing:Maribor
Year of publishing:2015
PID:20.500.12556/DKUM-54316 New window
COBISS.SI-ID:7471891 New window
NUK URN:URN:SI:UM:DK:XK8YVUKE
Publication date in DKUM:16.09.2015
Views:980
Downloads:139
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Secondary language

Language:English
Title:Renovation proposal of insurance offer preparation process
Abstract:In our thesis, we dealt with the scope of business process reengineering in the company Zavarovalnica Triglav, d.d., OE Kranj, where we had performed our internship. In the current situation, we had conducted a snapshot of the business process of preparing insurance offers in case of inquiry from insurance broker. In the critical analysis we realized that there are unnecessary delays in the process of preparing insurance offers, as in the case where insurance sales executive has no power to assume risk for insurance value. Therefore insurance sales executive cannot prepare insurance offer and is losing time waiting for the decision of transferees of risk from higher levels. In renovation proposal of insurance offer preparation process, we made a number of solutions to improve the quality of operations, shortening the time to prepare offer, relief workplace of insurance sales executive, and consequently reduce the financial costs of the process of preparing the insurance offer. In the conclusion of the thesis we gave the possibility to extend our proposal that the company can incorporate into their processes.
Keywords:process reengineering, preparation of insurance offer, forwarding offers, sales of insurance products


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