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DKUM
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Title:
PREDLOG PRENOVE STORITVENIH STRANI V TELEKOMUNIKACIJSKEM PODJETJU
Authors:
ID
Planinc, Monika
(
Author
)
ID
Pucihar, Andreja
(
Mentor
)
More about this mentor...
Files:
UN_Planinc_Monika_2015.pdf
(1,68 MB)
MD5: C3B3659974CA430B6E9E33D434E361F1
Language:
Slovenian
Work type:
Bachelor thesis/paper
Organization:
FOV - Faculty of Organizational Sciences in Kranj
Abstract:
Izdelali smo predlog za prenovo obstoječih storitvenih strani v slovenskem telekomunikacijskem podjetju. Gre za del upravljanja odnosov s strankami. Naročniki se s svojim uporabniškim imenom in geslom prijavijo v spletni portal storitvenih strani podjetja, kjer lahko urejajo svoje naročniško razmerje od doma in dostopajo do iskanih informacij.
Keywords:
storitvene strani
,
elektronsko poslovanje
,
internet
,
telekomunikacijsko podjetje
Place of publishing:
Maribor
Year of publishing:
2015
PID:
20.500.12556/DKUM-54542
COBISS.SI-ID:
7499795
NUK URN:
URN:SI:UM:DK:YPE0FSI3
Publication date in DKUM:
17.12.2015
Views:
1118
Downloads:
102
Metadata:
Categories:
FOV
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Secondary language
Language:
English
Title:
PROPOSAL FOR CUSTOMER SERVICE WEBPAGE REDESIGN IN A TELECOMMUNICATION COMPANY
Abstract:
We made a proposal for customer service webpage redesign in a slovenian telecommunication company. This is a customer relationship management solution. Clients can sign in with their user name and password, where they are able to arrange their services from home.
Keywords:
customer service webpage
,
electronic commerce
,
internet
,
telecommunication company
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