| | SLO | ENG | Cookies and privacy

Bigger font | Smaller font

Show document Help

Title:VLOGA NAVIDEZNEGA KUPCA
Authors:ID Lendvaj, Katja (Author)
ID Mumel, Damijan (Mentor) More about this mentor... New window
Files:.pdf VS_Lendvaj_Katja_2015.pdf (1,26 MB)
MD5: 0B313455D76B257C39B5986BE442B258
 
Language:Slovenian
Work type:Undergraduate thesis
Typology:2.11 - Undergraduate Thesis
Organization:EPF - Faculty of Business and Economics
Abstract:Ena izmed metod raziskave trga je tudi navidezno nakupovanje, ki je med podjetji vedno bolj priljubljeno, saj za relativno ugodno ceno prejmejo koristne informacije o prodajnih procesih v njihovih prodajnih enotah. Te informacije pa so rezultati ocen, ki jih z opazovanjem določi navidezni kupec. V Sloveniji navidezne nakupe izvajajo predvsem agencije za raziskavo trga, ki imajo svojo bazo navideznih kupcev. Zanimivi so rezultati raziskave, ki sem jo opravila v praktičnem delu in je potekala v obliki poglobljenih intervjujev in sicer z agencijami, navideznimi kupci, zaposlenimi v prodajnih enotah kjer se izvajajo navidezni nakupi ter z realnimi strankami. Rezultati so pokazali, da agencije v Sloveniji sicer so kredibilne in da vedo kaj delajo ter da se trudijo po svojih zmožnostih, da navidezne nakupe izpeljejo po pričakovanjih naročnika. Vendar pa je raziskava pokazala tudi napake v sami izvedbi navideznih nakupov in člen v celotni verigi, ki bi moral biti najmočnejši, se je izkazal za najšibkejšega in to je vloga navideznih kupcev. V praktičnem delu je torej opisan postopek izvajanja navideznih nakupov pri nas ter vzroki za napake, ki se pri izvedbi dogajajo ter predlogi za izboljšavo na podlagi dobljenih rezultatov.
Keywords:raziskava trga, navidezno nakupovanje, vloga navideznih kupcev
Place of publishing:Maribor
Publisher:[K. Lendvaj]
Year of publishing:2015
PID:20.500.12556/DKUM-54795 New window
UDC:339.13
COBISS.SI-ID:12229916 New window
NUK URN:URN:SI:UM:DK:CJVFB3HS
Publication date in DKUM:18.03.2016
Views:1576
Downloads:160
Metadata:XML DC-XML DC-RDF
Categories:EPF
:
Copy citation
  
Average score:(0 votes)
Your score:Voting is allowed only for logged in users.
Share:Bookmark and Share



Hover the mouse pointer over a document title to show the abstract or click on the title to get all document metadata.

Secondary language

Language:English
Title:THE ROLE OF MYSTERY SHOPPER
Abstract:One of the methods of marketing research is also the mystery shopping. One of the reasons why is so popular for companies to use it as a research programme, is relative low price for useful informations they get about purchasing proces in their retails. This informations are obtained by the mystery shoppers as results of observational checks. In Slovenia in most cases mystery shopping is carrying out by agencies for marketing research. In diploma we made research using in-depth interviews technique with agencies, mystery shoppers, employees in retails where the mystery shopping programme is used and with real costumers. The results of research showed, that agencies in Slovenia have their credibility as Mystery shopping providers, they do their best and try to please client expectation. But on the other hand the results also showed the mistakes in providing mystery shopping. The part in the chain which should be the strongest, seem to be the weakest. And that part is role of mystery shoppers. In the part of practical work we described how is mystery shopping provided in Slovenia. As well we mentioned the causes for mistakes that are made during observation and we put some advices how to avoid the mistakes and do mystery shopping better.
Keywords:marketing research, mystery shopping, the role of mystery shoopers


Comments

Leave comment

You must log in to leave a comment.

Comments (0)
0 - 0 / 0
 
There are no comments!

Back
Logos of partners University of Maribor University of Ljubljana University of Primorska University of Nova Gorica