Your browser does not allow JavaScript!
JavaScript is necessary for the proper functioning of this website. Please enable JavaScript or use a modern browser.
|
|
SLO
|
ENG
|
Cookies and privacy
DKUM
EPF - Faculty of Business and Economics
FE - Faculty of Energy Technology
FERI - Faculty of Electrical Engineering and Computer Science
FF - Faculty of Arts
FGPA - Faculty of Civil Engineering, Transportation Engineering and Architecture
FKBV - Faculty of Agriculture and Life Sciences
FKKT - Faculty of Chemistry and Chemical Engineering
FL - Faculty of Logistic
FNM - Faculty of Natural Sciences and Mathematics
FOV - Faculty of Organizational Sciences in Kranj
FS - Faculty of Mechanical Engineering
FT - Faculty of Tourism
FVV - Faculty of Criminal Justice and Security
FZV - Faculty of Health Sciences
MF - Faculty of Medicine
PEF - Faculty of Education
PF - Faculty of Law
UKM - University of Maribor Library
UM - University of Maribor
UZUM - University of Maribor Press
COBISS
Faculty of Business and Economic, Maribor
Faculty of Agriculture and Life Sciences, Maribor
Faculty of Logistics, Celje, Krško
Faculty of Organizational Sciences, Kranj
Faculty of Criminal Justice and Security, Ljubljana
Faculty of Health Sciences
Library of Technical Faculties, Maribor
Faculty of Medicine, Maribor
Miklošič Library FPNM, Maribor
Faculty of Law, Maribor
University of Maribor Library
Bigger font
|
Smaller font
Introduction
Search
Browsing
Upload document
Statistics
Login
First page
>
Show document
Show document
Title:
NAČINI KOMUNICIRANJA Z DAVČNIMI ZAVEZANCI
Authors:
ID
Veselič, Irena
(
Author
)
ID
Milfelner, Borut
(
Mentor
)
More about this mentor...
Files:
VS_Veselic_Irena_2016.pdf
(568,77 KB)
MD5: 3D46E07069A1F83948F9901F0E70E9DD
Language:
Slovenian
Work type:
Undergraduate thesis
Typology:
2.11 - Undergraduate Thesis
Organization:
EPF - Faculty of Business and Economics
Abstract:
V diplomski nalogi je prikazano, kakšen pomen ima vloga komuniciranja v našem okolju v stiku z davčnimi zavezanci. V teoretičnem delu sem si zastavila naslednje cilje: predstaviti vrste komuniciranja - ustno, pisno in elektronsko podporo komuniciranja ter predstaviti davčnega zavezanca kot uporabnika davčnih storitev. V praktičnem delu sem analizirala posamezne vrste komuniciranja z davčnimi zavezanci v Finančni pisarni Črnomelj. Analiza je bila narejena z intervjujem nadrejene osebe. Intervju nam je podal prednosti in slabosti na obravnavanem področju. Rezultati uspešnega komuniciranja z davčnimi zavezanci se kažejo v zadovoljstvu davčnega uslužbenca na delovnem mestu. Zadovoljstvo se kaže tudi skozi besedno in nebesedno komunikacijo z davčnimi zavezanci. Zadovoljna ali nezadovoljna stranka to vsekakor zazna in s povratno informacijo tudi izrazi (knjiga pritožb in pohval).
Keywords:
komuniciranje
,
davčni zavezanci
,
ustno komuniciranje
,
intervju
Place of publishing:
Maribor
Publisher:
[I. Veselič]
Year of publishing:
2016
PID:
20.500.12556/DKUM-59118
UDC:
659.3
COBISS.SI-ID:
12564764
NUK URN:
URN:SI:UM:DK:DZ6E10W5
Publication date in DKUM:
04.11.2016
Views:
1391
Downloads:
98
Metadata:
Categories:
EPF
Cite this work
Plain text
BibTeX
EndNote XML
EndNote/Refer
RIS
ABNT
ACM Ref
AMA
APA
Chicago 17th Author-Date
Harvard
IEEE
ISO 690
MLA
Vancouver
:
Copy citation
Average score:
(0 votes)
Your score:
Voting is allowed only for
logged in
users.
Share:
Hover the mouse pointer over a document title to show the abstract or click on the title to get all document metadata.
Secondary language
Language:
English
Title:
METHODS OF COMMUNICATING WITH TAXPAYERS
Abstract:
The thesis shows the significance of the communication role in contact with taxpayers in our environment. In the theoretical part I set the following goals: to present the type of communication - oral, written and electronic communication support and to present the taxpayer as a user of tax services. In the practical part I analysed each type of communication with the taxpayers in the Finance Office Črnomelj. The analysis was done by means of an interview with a superior. The interview revealed the pros and cons in this field. The results of successful communication with taxpayers are reflected in a tax administrators job safisfaction. This is realised in verbal and non-verbal communication with taxpayers. Certainly, a satisfied o ran unsatisfied customer feels all that and gives his/her feedback (in a customer comments and complaints book).
Keywords:
communication
,
taxpayers
,
oral communication
,
interview
Comments
Leave comment
You must
log in
to leave a comment.
Comments (0)
0 - 0 / 0
There are no comments!
Back
