MOTIVACIJA IN ZADOVOLJSTVO ZAPOSLENIH V ZDRAVSTVENI NEGI V UNIVERZITETNEM KLINIČNEM CENTRU LJUBLJANA

Mihelič, Brina

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Title:	MOTIVACIJA IN ZADOVOLJSTVO ZAPOSLENIH V ZDRAVSTVENI NEGI V UNIVERZITETNEM KLINIČNEM CENTRU LJUBLJANA
Authors:	ID Mihelič, Brina (Author) ID Miglič, Gozdana (Mentor) More about this mentor... ID Marič, Miha (Comentor)
Files:	VS_Mihelic_Brina_2016.pdf (1,20 MB) MD5: EBA0047C9AB59A2D1395A55BEA701141
Language:	Slovenian
Work type:	Bachelor thesis/paper
Organization:	FOV - Faculty of Organizational Sciences in Kranj
Abstract:	Diplomsko delo temelji na motivaciji in zadovoljstvu zaposlenih na Interni kliniki Univerzitetnega kliničnega centra Ljubljana (UKCL). V teoretičnem delu so opisani pojmi motivacije in motivacijskih dejavnikov, predstavljene so najpomembnejše motivacijske teorije ter kako različni motivacijski dejavniki vplivajo na zadovoljstvo zaposlenih. Empirični del zajema raziskavo, ki je bila opravljena s pomočjo pisnega anketnega vprašalnika. Namen diplomske naloge je bil torej ugotoviti trenutno stopnjo motiviranosti in zadovoljstva zaposlenih v zdravstveni negi na Interni kliniki. Narejena je bila primerjava, kateri motivacijski dejavniki najbolj vplivajo na zaposlene in koliko so ti dejansko zadovoljni z njihovo izvedbo. Raziskava je pokazala tudi, kako so zaposleni motivirani na delovnem mestu, kakšen vpliv imajo pri tem vodje ter kateri so največji problemi, s katerimi se srečujejo pri delu. Ugotovljeno je bilo, da so zaposleni motivirani pri svojem delu, da jih najbolj motivirajo dobri medsebojni odnosi, s katerimi so v večini zadovoljni, ter samostojnost in odgovornost pri delu. Pomemben motivacijski dejavnik je tudi odnos z nadrejenim, s katerim so zadovoljni, vendar jih ta ne motivira v zadostni meri. Visok pomen pripisujejo nematerialnim dejavnikom, kot so spodbude in pohvale, ki jih tudi pogrešajo od svojih vodij. Nezadovoljstvo pa se kaže pri možnosti napredovanja, izobraževanja, slabih delovnih razmerah ter velikih preobremenitvah na delovnem mestu. Čeprav plače ne ocenjujejo kot najvišji motivator in je pri dnu lestvice, je vidna precejšnja želja po višji plači. Zaposleni so ponosni, da so zaposleni v UKCL in čutijo varnost, a so jim cilji in politika v UKCL zelo slabo razumljivi. Na podlagi raziskave so tudi podani nekateri predlogi za izboljšanje trenutnega stanja.
Keywords:	motivacija, motivacijske teorije, zadovoljstvo zaposlenih, nematerialne nagrade, Univerzitetni klinični center Ljubljana
Place of publishing:	Kranj
Year of publishing:	2016
PID:	20.500.12556/DKUM-59587
COBISS.SI-ID:	7644691
NUK URN:	URN:SI:UM:DK:D8KXEP8V
Publication date in DKUM:	05.07.2016
Views:	3054
Downloads:	575
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Categories:	FOV
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Secondary language

Language:	English
Title:	MOTIVATION AND SATISFACTION OF EMPLOYEES IN NURSING CARE IN UNIVERSITY MEDICAL CENTRE LJUBLJANA
Abstract:	The thesis deals with the motivation and work satisfaction of the employees of the University Medical Centre Ljubljana (UMCL), the Division of Internal Medicine. The theoretical part outlines the main concepts and factors of motivation, presents the most important theories of motivation, and describes how different motivational factors influence employee satisfaction. The empirical part describes a research conducted using a written survey. The paper is aimed at establishing the current level of motivation and employee satisfaction in healthcare on the example of the Division of Internal Medicine. The different motivational factors are compared to determine which have the greatest impact on the employees and to what extent employees are satisfied with their use. The research further shows the employees’ motivation level and the impact of superiors on this, along with the biggest problems they are facing at work. The survey has found that the employees are well-motivated in their work – particularly by the personal relations, which they mostly said were good, and by the independence and responsibilities in their work. Furthermore, a notable motivational factor was their relationship with their superior, who they are satisfied with but feel he does not motivate them enough. Great importance is also given to immaterial factors like encouragement or compliments, which employees are missing from their superiors. On the other hand, they are unsatisfied with the poor possibilities for promotion and further education, bad working conditions and excessive workload. Although money ranks as the least important motivator, the desire for better pay is very evident. The respondents feel proud to be employed at the UMCL and feel secure, but they find the policies of the medical centre very hard to understand. Based on the results of the research, the thesis also brings some proposals for improving the current conditions.
Keywords:	motivation, theories of motivation, employee satisfaction, immaterial rewarding, University Medical Centre Ljubljana

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