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Title:AVTOMATIZACIJA PROCESA NAROČANJA V PODJETJU MVM SERVIS D.O.O.
Authors:ID Matjaž, Rok (Author)
ID Šmitek, Branislav (Mentor) More about this mentor... New window
Files:.pdf VS_Matjaz_Rok_2016.pdf (3,52 MB)
MD5: AB2C9DBA16C2EE0BE5658BE519FC63E4
 
Language:Slovenian
Work type:Bachelor thesis/paper
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:V podjetju MVM servis d.o.o. se zavedamo, da lahko z zagotovitvijo najnižjih stroškov obratovanja strankam ponudimo večjo kakovost po nižji ceni, hkrati pa v podjetje privabimo nove stranke. Zavedamo se, da lahko hkratno povečanje kakovosti in nižanje cen vpliva na večjo porabo vloženega časa v delovni proces, zato se nam zdi smiselna optimizacija in, kjer je mogoče tudi, avtomatizacija delovno poslovnih procesov. Z vpeljavo sprememb bi se namreč otresli nekaterih nepotrebnih stroškov, ki nastajajo pri obstoječem sistemu dela. Uporabljamo interno, podjetju prilagojeno namizno aplikacijo za sprejem naročil in organizacijo dela. Sistem organizacije dela je sicer dobro optimiziran za fazo izvedbe enostavnih naročil, opažamo pa, da nam veliko časa vzameta organizacija izvedbe kompleksih naročil in pa komunikacija s strankami. Interno aplikacijo za organizacijo dela želimo nadgraditi z orodji, ki bodo avtomatizirala nekatere organizacijsko komunikacijske procese in optimizirala tiste, ki jih ni mogoče popolnoma avtomatizirati. Hkrati želimo izdelati strankam prijazno spletno trgovino, ki bo preprosta za uporabo in bo omogočala takojšnje naročilo in plačilo izdelka, v povezavi z namizno aplikacijo pa nam bo služila kot popolnoma avtomatizirano orodje za proces naročanja in organizacije dela, od naročila do odpreme izdelka. S končnim izdelkom želimo doseči največjo možno avtomatizacijo procesa naročanja in organizacije dela ter največjo možno hitrost pretoka informacij od naročnika do izvajalca.
Keywords:Avtomatizacija, Optimizacija, Naročanje, Izdelki, Spletna trgovina
Place of publishing:Kranj
Year of publishing:2016
PID:20.500.12556/DKUM-59647 New window
COBISS.SI-ID:7772179 New window
NUK URN:URN:SI:UM:DK:VQHUGOEM
Publication date in DKUM:11.10.2016
Views:1069
Downloads:109
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Secondary language

Language:English
Title:AUTOMATION OF ORDERING PROCESS IN THE COMPANY MVM SERVIS D.O.O.
Abstract:In MVM servis d. o. o. we are aware that by maintaining the lowest operational costs we can offer our customers greater quality at a lower price, while at the same time we entice new customers. We feel that simultaneous increase of quality and decrease of prices influence a greater consumption of time invested into the working process. This is why we believe we should optimise and, where applicable, automate the running business processes. Implementing the changes would cut some of the unnecessary costs that occur in the existing system of our work. We are using an internal company customized desktop application for taking orders and keeping our work organized. The system of work organization is well optimized for the simple order execution stage, but we have been noticing a trend of time loss on organization of complex order execution, as well as on communication with the customers. We aim to upgrade the internal application for work organization with tools that shall automate some of the organizational communication processes. They shall also optimize those which cannot be completely automated. We also want to create a customer-friendly on-line shop, which will be easy to use and will enable direct order and payment for the product. Together with the desktop application, it will serve as a completely automated tool for order processing and organization of work from order to delivery. With the final product we want to achieve the highest possible level of automation of order processing and organization of work, as well as enable the fastest flow of information between the customer and service provider.
Keywords:Automation, Optimisation, Ordering, Products, Online store


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