Izboljšava procesa organiziranja in izvajanja vizualne kontrole v proizvodnem procesu

Tomažin, Borut

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Title:	Izboljšava procesa organiziranja in izvajanja vizualne kontrole v proizvodnem procesu
Authors:	ID Tomažin, Borut (Author) ID Kern, Tomaž (Mentor) More about this mentor...
Files:	VS_Tomazin_Borut_2016.pdf (2,30 MB) MD5: BAED494936D9EEDEDD3B8664D8C0F725
Language:	Slovenian
Work type:	Bachelor thesis/paper
Organization:	FOV - Faculty of Organizational Sciences in Kranj
Abstract:	V diplomskem delu smo se lotili izboljšave procesa obvladovanja kakovosti s poudarkom na organiziranju in izvajanju vizualne kontrole. V podjetju Kovinoplastika Lož d. d. se v profitnem centru Okovje pri proizvodnji avtomobilskih in ostalih komponent dnevno srečujemo s problematiko operativnega izvajanja kontrol in preverjanjem skladnosti izdelkov z zahtevami odjemalcev. Velikokrat gre za izdelke, ki so vgrajeni na vidnih mestih, zato so zahteve še toliko višje, odstopanja od zahtev pa niso dovoljena. Rezultat neobvladovanja oziroma neučinkovitosti procesa kontrole se kaže v proizvodnih odmikih, visokem deležu izmeta in v pritožbah odjemalcev. V letu 2014 smo od kupcev prejeli kar 51 reklamacij, v letu 2015 pa 31 reklamacij, ki so posledica neustreznega načina organiziranja, definiranja ali izvajanja predpisanih kontrolnih postopkov. Pri teh reklamacijah gre predvsem za napake, ki jih opazimo pri vizualni kontroli. Ključni kazalniki procesa kakovosti, kot so število pritožb odjemalcev, stroški reklamacij, stroški dodelav in popravil, kažejo na očitne pomanjkljivosti v procesu. Na osnovi analize stanja je na tem področju potrebna izboljšava procesa. Cilj je reorganizacija oddelka službe kakovosti in njena primerna vključitev v obstoječe temeljne procese, predvsem v proces razvoja novega izdelka, ter dvig učinkovitosti izvajanja predpisanih kontrolnih postopkov v procesu proizvodnje. Kupec od nas zahteva izdelke, ki so v celoti skladni z njegovim specifikacijami. Z namenom doseganja teh zahtev moramo primerno organizirati naše procese. Rešitev in rezultat diplomske naloge je izboljšan proces razvoja novega izdelka, v katerem je jasno prepoznana vloga in pomen oddelka službe kakovosti od nastajanja kontrolne dokumentacije do operativnega izvajanja definiranih kontrolnih postopkov v proizvodnem procesu. Na podlagi ugotovljenih pomanjkljivosti so bile izvedene tudi izboljšave aplikacij Kiner in Ara. Upravičeno lahko pričakujemo, da bo posledica prenove procesa dvig kakovosti v podjetju, s čimer bo izpolnjeno temeljno poslanstvo podjetja - zadovoljevanje potreb uporabnikov po kakovostnih in funkcionalnih izdelkih.
Keywords:	Proces, Organizacija, Kakovost, Kontrola
Place of publishing:	Maribor
Year of publishing:	2016
PID:	20.500.12556/DKUM-61225
COBISS.SI-ID:	7709971
NUK URN:	URN:SI:UM:DK:KJPZJWDJ
Publication date in DKUM:	04.10.2016
Views:	1116
Downloads:	110
Metadata:
Categories:	FOV
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Secondary language

Language:	English
Title:	Improvement of organizing and implementing of visual inspection in the production process
Abstract:	The aim of this thesis was to improve the process of quality control with an emphasis on organizing and implementing visual control. In the company Kovinoplastika Lož d. d., the profit center Mountings (Okovje), we are during the production of automotive and other components daily facing the problem of the operational implementation of controls and the verification of product compliance with the requirements of customers. These products are often installed in visible places, which makes the requirements even higher while at the same time not allowing any kind of deviations. A poor or ineffective process of control results in production deviations, a high proportion of scrap and customer complaints. In 2014 we received as many as 51 complaints while in 2015 31 complaints were sent from our customers. These complaints were a direct result of inadequate organization, definition or implementation of regulatory control procedures. These complaints are primarily results of mistakes that we can notice during visual inspection. Key indicators of the quality process, such as the number of customer complaints and the costs of claims, finishing and repair work, are pointing to obvious shortcomings of the process. Based on the analysis of the situation the improvement of the process is needed in this field. The aim is to reorganize the department of quality control and appropriately integrate it into existing core processes, especially in the process of new product development, and to increase the efficiency of the implementation of regulatory control procedures in the production process. The buyer requires products that are fully compliant with his specifications. In order to meet these requirements, we must properly organize our processes. The result of the thesis and the solution it provides is an improved process of new product development, which includes a clearly identified role and importance of the department of quality control – from the creation of control documentation to the operational implementation of defined control procedures in the production process. Based on identified deficiencies we also made improvements to the applications Kiner and Ara. As a consequence of the process renovation we can without much doubt expect to raise the quality level in the company, which will fulfil its basic mission, that is to meet the users’ needs for high quality and functional products.
Keywords:	Process, Organisation, Quality, Inspection

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