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Title:VPLIV PREPOZNAVNOSTI STORITVENE ZNAMKE PBS NA POTROŠNIKOVO IZBIRO PONUDNIKA PLAČILA OBRAZCEV UPN
Authors:ID Klenovšek, Lidija (Author)
ID Plenković, Mario (Mentor) More about this mentor... New window
ID Tomažič, Tina (Comentor)
Files:.pdf UN_Klenovsek_Lidija_2016.pdf (2,84 MB)
MD5: 24052C762C05E168D1F7E43EAEF0FF55
 
Language:Slovenian
Work type:Undergraduate thesis
Typology:2.11 - Undergraduate Thesis
Organization:FERI - Faculty of Electrical Engineering and Computer Science
Abstract:Prvi del diplomskega dela zajema teoretični del o tržnih znamkah, še posebej smo se posvetili storitveni znamki, njenemu premoženju, oblikovanju zvestobe in pozicioniranju. Izpostavili smo posebnosti storitev v primerjavi z izdelki, tudi pri trženju. V drugem delu smo analizirali podatke raziskave o vplivu prepoznavnosti storitvene znamke PBS na potrošnikovo izbiro ponudnika plačila obrazca UPN (univerzalni plačilni nalog), kjer smo ugotavljali, kolikšen vpliv glede na različne starostne skupine imajo pri izbiri ponudnika zaupanje, prepoznavnost, cena in kakovost.
Keywords:tržna znamka, storitvena znamka, zvestoba, pozicioniranje, storitvena znamka PBS (Poštna Banka Slovenije)
Place of publishing:Maribor
Publisher:[L. Klenovšek]
Year of publishing:2016
PID:20.500.12556/DKUM-62630 New window
UDC:659.127(043.2)
COBISS.SI-ID:20115222 New window
NUK URN:URN:SI:UM:DK:XEVRYYGL
Publication date in DKUM:13.09.2016
Views:1262
Downloads:70
Metadata:XML DC-XML DC-RDF
Categories:KTFMB - FERI
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Secondary language

Language:English
Title:THE INFLUENCE OF RECOGNIZED PBS SERVICE MARK ON COSTUMERS CHOICE BETWEEN PROVIDERS OF PAYMANT FOR UPN (UNIVERSAL PAYMENT ORDER) FORMS
Abstract:We all grow up and tend to be independent as soon as possible, so it is also unavoidable monthly paying UPN (Universal Payment Order) forms or more common word, bills. The difference is that nowadays we have many UPN form payment providers what makes provisions getting lower. The first part presented in my diploma consists of the theoretical knowledge about brands, especially we present service brand and how to achieve that people trust to it. We also stress some differences in marketing products and services. At the end of theorethical part we present, in our opinion, one of our most known service brands PBS. In the second part we analized survey data on the influence of visibility PBS service mark on consumers choice between UPN form payment providers. We wanted to know how important is trust, visibility, price and quality of service for consumers of different ages. The survey results could be used for further development of service brand PBS.
Keywords:brand, service brand, loyalty, brand positioning, service brand PBS (Poštna Banka Slovenije)


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