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Title:
Programski agent za tehnično podporo uporabnikom
Authors:
ID
Gračner, Gašper
(
Author
)
ID
Ojsteršek, Milan
(
Mentor
)
More about this mentor...
ID
Borovič, Mladen
(
Comentor
)
Files:
VS_Gracner_Gasper_2016.pdf
(809,30 KB)
MD5: 7CC3AF0260F2E717024C9B8EE4F4112D
Language:
Slovenian
Work type:
Bachelor thesis/paper
Typology:
2.11 - Undergraduate Thesis
Organization:
FERI - Faculty of Electrical Engineering and Computer Science
Abstract:
Tehnična pomoč uporabnikom je v današnjem času ključnega pomena. V kar nekaj primerih se vprašanja uporabnikov ponavljajo ali pa so ta že odgovorjena v raznih dokumentih ali spletnih straneh. V prvem delu diplomske naloge so opisane tehnologije in pristopi, ki so potrebni pri izdelavi programskega agenta za avtomatsko tehnično pomoč. V drugem delu pa so opisani in analizirani moduli za podatkovno rudarjenje, obdelavo besedila in odgovarjanje na vprašanja. Ugotovljeno je bilo, da je za zagotavljanje dobrih rezultatov ključnega pomena natančna analiza vhodnega besedila.
Keywords:
programski agent
,
obdelava besedila
,
sistem za odgovarjanje na vprašanja
Place of publishing:
[Maribor
Publisher:
G. Gračner
Year of publishing:
2016
PID:
20.500.12556/DKUM-63092
UDC:
004.457:004.58(043.2)
COBISS.SI-ID:
20087318
NUK URN:
URN:SI:UM:DK:V5TCXXYS
Publication date in DKUM:
22.09.2016
Views:
1740
Downloads:
144
Metadata:
Categories:
KTFMB - FERI
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Secondary language
Language:
English
Title:
Program agent for technical support
Abstract:
Technical support is very important in modern companies. In a lot of cases users are asking similar questions and a lot of answers already exist in documents or web pages. In the first part of this thesis we described technologies that are used in the implementation of a program agent for technical support. In the second part, we describe the data mining, text processing and answering modules. We found that for good answers we need precise text analysis.
Keywords:
program agent
,
text processing
,
question answering system
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