Čustveno delo kot povzročitelj stresa pri delu zdravstvenega osebja v prehospitalnem okolju

Jus, Aleksander

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Title:	Čustveno delo kot povzročitelj stresa pri delu zdravstvenega osebja v prehospitalnem okolju
Authors:	ID Jus, Aleksander (Author) ID Pajnkihar, Majda (Mentor) More about this mentor... ID Štiglic, Gregor (Comentor)
Files:	MAG_Jus_Aleksander_2017.pdf (1003,25 KB) MD5: 4873CFFA87550C56A9A3554D32AED882 PID: 20.500.12556/dkum/a897cd38-57ea-40e3-b486-3635621b8a13
Language:	Slovenian
Work type:	Master's thesis/paper
Typology:	2.09 - Master's Thesis
Organization:	FZV - Faculty of Health Sciences
Abstract:	Izhodišče: V prehospitalnem okolju se zdravstveno osebje srečuje s čustvenimi in fizičnimi težavami pacientov, ob katerih morajo v procesu sprejema in ob soočanju z njihovimi težavami ohraniti profesionalno distanco. Čustveno delo ima v procesu zdravstvene obravnave pomembno vlogo. Namen: Opisati koncept s stresom povezanega čustvenega dela pri zdravstvenem osebju v prehospitalnem okolju ter ugotoviti, kakšen vpliv ima čustveno delo na pojav stresa pri zdravstvenem osebju ter kateri dejavniki vplivajo na pojav le-tega. Metode: Raziskava temelji na kvantitativni metodologiji dela. Opravljena sta bila sistematičen pregled in analiza literature. Podatki so bili zbrani s pomočjo anonimnega strukturiranega vprašalnika. Podatke smo analizirali s pomočjo računalniških programov Excel in SPSS. Uporabljene so bile deskriptivne in inferenčne statistične metode. Rezultati: Pri analizi rezultatov nismo našli statistično pomembne razlike v stopnji zaznavanja stresa med reševalci in zdravniki (p=0,095). Ugotovili smo, da obstaja statistično pomembna povezava med izraženo stopnjo zaznanega stresa in negativnim vidikom razpoloženja (p=0,000). Nadalje smo ugotovili, da je za 71 % anketiranih delo v prehospitalnem okolju stresno, za 26 % je opravljanje dela izjemno stresno. Le za 3 % anketiranih opravljanje dela v prehospitalnem okolju ne predstavlja stresa. Sklep: Stres pri delu zaradi čustvenega dela je neizogiben pojav, vendar se ga da z ustreznimi menedžerskimi strategijami obvladovati. Potrebno je uvesti preventivno usposabljanje s področja obvladovanja stresa in čustvenega dela zlasti za reševalce začetnike oz. zdravnike z manj delovnimi izkušnjami.
Keywords:	čustveno delo, stres, reševalec, zdravnik, prehospitalno okolje.
Place of publishing:	Maribor
Publisher:	[A. Jus]
Year of publishing:	2017
PID:	20.500.12556/DKUM-66890
UDC:	614.253.5:159.944.4(043.2)
COBISS.SI-ID:	2349220
NUK URN:	URN:SI:UM:DK:RSMU6HSI
Publication date in DKUM:	22.08.2017
Views:	2139
Downloads:	398
Metadata:
Categories:	FZV
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Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	16.07.2017

Secondary language

Language:	English
Title:	Emotion work as a cause of stress among health care workers in prehospital environment
Abstract:	Theoretical background: In prehospital environment health care staff are faced with emotional and physical problems of patients. However, at the process of patient admission and at negotiation with their health problems the paramedics has to maintain a professional distance. Emotional work has an important role in the process of treatment. Purpose: Describe the concept of stress-related emotional work of the health care staff in prehospital setting and to determine the impact of emotional work on the phenomenon of stress at nurses and what factors influence the onset of it. Methods: The study is based on quantitative methodology. For a theoretical part we have used a systematic review and analysis of the existing literature. Data were collected using an anonymous structured questionnaire. Data were analysed with the computer program Excel and SPSS. Descriptive and inferential statistical methods have been used. Results: We did not find statistically significant differences in the level of perception of stress among paramedics and doctors (p = 0.095). We have found that there is a statistically significant relationship between the degree of perceived stress and negative aspects of mood (p = 0.000). Furthermore, we found that 71 % of respondents work in a stressful environment, for 26 % respondents the job have been extremely stressful. Only 3 % of respondents work in prehospital environment does not constitute stress. Conclusion: Stress at work because of emotional labor is an inevitable phenomenon, but it can be controlled with the appropriate managerial strategies. It is necessary for introduction of preventive training in the field of stress management and emotional work, especially for young people, paramedics and doctors with less work experience.
Keywords:	Emotional work, stress, paramedic, provider, prehospital environment

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