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Title:Vključitev kupca v proces razvoja novega izdelka
Authors:ID Pušnik, Luka (Author)
ID Leber, Marjan (Mentor) More about this mentor... New window
Files:.pdf UN_Pusnik_Luka_2017.pdf (2,23 MB)
MD5: 8182DD0206B4DE9C8FBEBA61561FF1C6
PID: 20.500.12556/dkum/5b604988-0ca2-44f7-b2c4-180e3ce45a50
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:FS - Faculty of Mechanical Engineering
Abstract:V diplomski nalogi se ukvarjam z vključitvijo kupca v razvoj novega izdelka na različnih stopnjah razvoja. Predstavljam pomembnost glasu kupca pri razvoju funkcij izdelka oziroma gradnji hiše kakovosti (QFD). Opisujem potrebe kupcev in načine, kako pridobimo informacije o tem, kaj kupci dejansko želijo oziroma pričakujejo od izdelka. Kupce razdelim v različne vrste in opisujem načine, kdaj jih je smiselno vključiti v sam razvoj. Poudarjam tudi esencialnost instrumentalnega orodja FMEA in analize SWOT. Za slednjo predstavljam tudi realni primer. Ugotavljam, da je za uspešen razvoj izdelka pomembnih veliko dejavnikov. Ključno je tudi prizadevanje zaposlenih v podjetju, da kupcu ponudijo izdelek, o katerem se bo širil dober glas, in ga bo trg dobro sprejel.
Keywords:razvoj novega izdelka, hiša kakovosti, QFD, potrebe kupcev, vrste kupcev, analiza SWOT
Place of publishing:Maribor
Publisher:[L. Pušnik]
Year of publishing:2017
PID:20.500.12556/DKUM-67027 New window
UDC:658.512:658.89(043.2)
COBISS.SI-ID:21260310 New window
NUK URN:URN:SI:UM:DK:MNLSQUL8
Publication date in DKUM:06.03.2018
Views:1524
Downloads:166
Metadata:XML DC-XML DC-RDF
Categories:KTFMB - FS
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:26.07.2017

Secondary language

Language:English
Title:Inclusion of the customer in product-development process
Abstract:In my paper, I deal with inclusion of the customer in new product development at different stages of development. I present the importance of customer´s voice in building the house of quality (QFD method). Furthermore, I focus on customer´s needs and ways to get information of what they want or expect from the product. However, I have divided customers into different groups with different needs, and determined the right moment to include them in the process of development. I emphasize the importance of instrumental tools FMEA and SWOT. I present an example for the latter. To conclude, I must stress out that many factors are essential for successful development. The whole process includes a lot of time and techniques to create and sell a good product.
Keywords:new product development, house of quality, customer’s needs, types of customers, SWOT analysis


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