Pomen čustvene inteligence pri vodenju negovalnega kadra v socialno varstvenih zavodih

Vrabl, Mojca

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Title:	Pomen čustvene inteligence pri vodenju negovalnega kadra v socialno varstvenih zavodih
Authors:	ID Vrabl, Mojca (Author) ID Goriup, Jana (Mentor) More about this mentor... ID Lahe, Milica (Comentor)
Files:	MAG_Vrabl_Mojca_2017.pdf (1,69 MB) MD5: 1637562703549D9F206A611E44E5ED9D PID: 20.500.12556/dkum/07bdf302-290c-41a3-8e4a-99917d822be4
Language:	Slovenian
Work type:	Master's thesis/paper
Typology:	2.09 - Master's Thesis
Organization:	FZV - Faculty of Health Sciences
Abstract:	Teoretična izhodišča: V magistrskem delu smo se osredotočili na pomen čustvene inteligence pri vodenju negovalnega kadra v domovih za starejše. Namen raziskave je bil ugotoviti zadovoljstvo na delovnem mestu med člani timov proučevanega doma za starejše, njihove medsebojne odnose ter organizacijsko klimo. Raziskovalna metodologija: V teoretičnem delu smo uporabili deskriptivno metodo in analitično – sintetično metodo. V empiričnem delu smo uporabili kvantitativno metodo raziskovanja, pri kateri smo kot instrument uporabili anketo. Raziskovalni vzorec je zajemal 4 vodje enot, 8 vodij timov in 120 članov delovnih timov, zaposlenih v proučevanem domu za starejše. V sklepnem delu smo uporabili primerjalno metodo med različnimi dognanji avtorjev in lastnimi spoznanji iz poslovne prakse ter nazadnje še potrdili ali ovrgli naše hipoteze na osnovi dobljenih empiričnih podatkov. Uporabljena je bila tudi metoda kompilacije. Rezultati: Ugotovili smo, da je čustvena inteligenca vodij enot višja od čustvene inteligence vodij timov, prav tako pa lahko trdimo, da višina čustvene inteligence vodij vpliva na organizacijsko klimo in zadovoljstvo podrejenih. Diskusija in zaključek: Višina čustvene inteligence vodstvenega kadra ima velik vpliv na organizacijsko klimo v organizaciji, organizacije s pozitivno organizacijsko klimo pa so praviloma uspešnejše. Prav posebnega pomena sta pozitivna organizacijska klima in zadovoljstvo zaposlenih v domovih za starejše, kjer je počutje varovancev v veliki meri odvisno od zadovoljstva zaposlenih, predvsem od zadovoljstva kadra, s katerim imajo direktne stike. Zato menimo, da bi morala biti pozitivna organizacijska klima cilj vsakega doma za starejše.
Keywords:	čustvena inteligenca, čustveno inteligentna organizacija, organizacijska kultura, vodenje, stili vodenja
Place of publishing:	Maribor
Publisher:	[M. Vrabl]
Year of publishing:	2017
PID:	20.500.12556/DKUM-68764
UDC:	159.942:005.7(043.2)
COBISS.SI-ID:	2377636
NUK URN:	URN:SI:UM:DK:SYOTKHJX
Publication date in DKUM:	21.12.2017
Views:	1933
Downloads:	309
Metadata:
Categories:	FZV
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Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	13.10.2017

Secondary language

Language:	English
Title:	The importance of emotional intelligence in managing of nursing personnel in social welfare institutions
Abstract:	Theoretical background: In this master's thesis, we focused on the importance of emotional intelligence in the management of nursing staff in retirement homes. The purpose of the research was to determine the satisfaction at the workplace among the team members at the surveyed retirement home, their mutual relations and the organizational climate. Research methodology: In the theoretical part, the descriptive method and the analytical - synthetic method were used. In the empirical part we used a quantitative research method in which a survey was used as an instrument. The research sample consisted of four heads of units, eight team leaders, and 120 team members working at the surveyed retirement home. In the conclusion, we used the comparative method between the various findings of different authors and our own findings from the commercial practice, and finally confirmed or reversed our hypotheses based on the obtained empirical data. The compilation method was also used. Results: We have concluded that the emotional intelligence of the heads of units is higher than the emotional intelligence of team leaders, and it can also be said that the level of the emotional intelligence of leaders influences the organizational climate and the satisfaction of the subordinates. Discussion and conclusion: The level of the emotional intelligence of the managerial staff has a major impact on the organizational climate in the organization, as well as organizations with a positive organizational climate are usually more successful. The positive organizational climate and the satisfaction of the employees in retirement homes are of particular importance, where the wellbeing of the people in care depends to a large extent on the satisfaction of the employees, especially on the satisfaction of the staff with whom they have direct contacts. Therefore, we believe that a positive organizational climate should be the goal of every retirement home.
Keywords:	emotional intelligence, emotionally intelligent organization, organizational culture, leadership, leadership styles

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