| Title: | Individual's resistance regarding BPM initiative : case study of the insurance company |
|---|
| Authors: | ID Pejić Bach, Mirjana (Author)
ID Bosilj-Vukšić, Vesna (Author)
ID Suša-Vugec, Daila (Author) |
|---|
| Files: |  Nase_gospodarstvoOur_economy_2017_Pejic_Bach,_Bosilj_Vuksic,_Susa_Vugec_Individual’s_Resistance_Regarding_BPM_Initiative_Case_Study_of_t.pdf (837,86 KB)
MD5: 4F186A9F38BC38C265F955B6945A025C
PID: 20.500.12556/dkum/a9f3db98-c9b3-4f71-85f7-58d3ea13a57d
 http://www.degruyter.com/view/j/ngoe.2017.63.issue-4/ngoe-2017-0021/ngoe-2017-0021.xml
|
|---|
| Language: | English |
|---|
| Work type: | Scientific work |
|---|
| Typology: | 1.01 - Original Scientific Article |
|---|
| Organization: | EPF - Faculty of Business and Economics
|
|---|
| Abstract: | Though the individual’s resistance is very often considered a significant barrier to BPM success, the literature on that topic is quite scarce. With the aim to shed light on this topic, we have conducted research of a Croatian insurance company. We examined the impact of individual’s resistance regarding BPM initiative using the theory of reasoned action. Structural equation model was developed using the data collected by the survey among company employees. The results indicate that subjective norms are positively related to the individual’s resistance regarding BPM initiative, while positive initial belief regarding BPM initiative tends to decrease the probability of resistance to change. |
|---|
| Keywords: | business process management, theory of reasoned action, individual’s resistance, insurance company, change management, Croatia |
|---|
| Publication status: | Published |
|---|
| Publication version: | Version of Record |
|---|
| Year of publishing: | 2017 |
|---|
| Number of pages: | str. 29-39 |
|---|
| Numbering: | Letn. 63, št. 4 |
|---|
| PID: | 20.500.12556/DKUM-70321  |
|---|
| ISSN: | 0547-3101 |
|---|
| UDC: | 368.021:658 |
|---|
| ISSN on article: | 0547-3101 |
|---|
| COBISS.SI-ID: | 12962588 |
|---|
| DOI: | 10.1515/ngoe-2017-0021 |
|---|
| NUK URN: | URN:SI:UM:DK:8RTHGCMF |
|---|
| Publication date in DKUM: | 03.05.2018 |
|---|
| Views: | 1319 |
|---|
| Downloads: | 222 |
|---|
| Metadata: |    |
|---|
| Categories: | Misc.
|
|---|
|
:
|
Copy citation |
|---|
| | | | Average score: | (0 votes) |
|---|
| Your score: | Voting is allowed only for logged in users. |
|---|
| Share: |  |
|---|
Hover the mouse pointer over a document title to show the abstract or click
on the title to get all document metadata. |
